Experience

On Target Staffing, LLC

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Payroll Assistant

  • Jul 2021 - Present

  Processing payroll for multiple branches, generating and sending invoices to clients, maintaining great communication in English and Spanish with branch staff and with clients, using TempWorks software for entering hours & generating reports, among other duties.

• Social Media Manager

  • Oct 2017 - Sep 2022

  I manage & coordinate social media for On Target Staffing, including Facebook, Instagram, and Twitter. I post job opportunities, answer any messages or inquiries, and I keep our information updated. I help the company grow & solidify their online presence by using creative methods to advertise our services, remaining engaged with the online communities, and continuously promoting the services On Target Staffing LLC offers. I respond to all questions, requests, complaints, seeking direction from management when needed for complex issues, if they were to arise. I also make sure to pass along suggestions/recommendations that I may have, as well as those made by clients/customers. I maintain excellent customer service and communication both with the customer/potential customer base and all levels of management.



Language Services Provider in Charlotte

• Operations Development Manager

  • Jul 2018 - Sep 2020

  I managed the day to day operations of the company in just about every aspect. I managed and supervised all of the interpreters, created testing material, refresher material, evaluation forms, offered and confirmed assignments, visited clients to ensure that their needs were being met via our services, handled client complaints, provided coaching, created special testing when necessary, updated our website content, handled social media for the business, interviewed and hired all interpreters on the team, handled all one-on-one meetings with our interpreters, covered any assignments that could not be covered by the team, completed monthly evaluations, created and personally provided training and orientation for all members of the team, revised all policies and procedures and made any necessary changes, and completed any and all duties that were necessary to maintain and grow the business.



State of Maryland

• Government Administration
• 700 & Above Employee

• Notary Public

  • Mar 2004 - Jul 2017

  Notarize legal documentsTranslate documents from English/Spanish, Spanish/EnglishAssist clients with Immigration interviews and formsServe as translator on Immigration hearings and interviews Notarize legal documentsTranslate documents from English/Spanish, Spanish/EnglishAssist clients with Immigration interviews and formsServe as translator on Immigration hearings and interviews



Javi~L Productions

• Ceo & Founder

  • Nov 2007 - Dec 2015

  Promote events, businesses, services, and artists. My promoting abilities have helped many businesses improve in several key areas. Promote events, businesses, services, and artists. My promoting abilities have helped many businesses improve in several key areas.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Specialist

  • May 2015 - Nov 2015

  Responded to emails from insurance agents and brokers regarding site and content issues, as a coordinator I also distributed emails to other employees Responded to emails from insurance agents and brokers regarding site and content issues, as a coordinator I also distributed emails to other employees



La Cocina Fiesta

• Cofounder

  • Jan 2015 - Aug 2015

  We make the best Dominican food, sandwiches & desserts. We are located inside of Omega Grocery & Market. Once you enter the market, go straight in all the way, and you'll see us on your right hand side. Starting Saturday, January 31st! We make the best Dominican food, sandwiches & desserts. We are located inside of Omega Grocery & Market. Once you enter the market, go straight in all the way, and you'll see us on your right hand side. Starting Saturday, January 31st!



Area 502 Tu Radio

• Radio Personality

  • Aug 2012 - Aug 2014

  I have my own online show called "Ponte Pa' Lo Tuyo!" I enjoy entertaining the public via my show, which features all types of music, interviews with artists, a different topic each week, and allows people to express their feelings about others anonymously. My show is 100% original! #ProudToBeOriginal #NoCopies I have my own online show called "Ponte Pa' Lo Tuyo!" I enjoy entertaining the public via my show, which features all types of music, interviews with artists, a different topic each week, and allows people to express their feelings about others anonymously. My show is 100% original! #ProudToBeOriginal #NoCopies



CBS Radio

• United States
• Entertainment
• 700 & Above Employee

• Account Executive

  • Dec 2013 - Mar 2014

  I am an Account Executive for CBS Radio - El Zol 107.9 FM. I make businesses grow their Hispanic market! Contact me to find out how! I am an Account Executive for CBS Radio - El Zol 107.9 FM. I make businesses grow their Hispanic market! Contact me to find out how!



CVP (Customer Value Partners)

• United States
• Business Consulting and Services
• 300 - 400 Employee

• Quality Analyst

  • Sep 2008 - Jun 2013

  Conduct site visits to the 1-800-Medicare call centers and provide live feedback to the English/Spanish speaking Customer Service Representatives, monitor calls in English/Spanish for quality purposes, provide typed feedback via Verint system, document scores via CEMPS system, participate in calibration of English/Spanish calls, verify information provided to callers by visiting Medicare related websites, conduct test calls using provided scenarios and test CSR knowledge during a live call. Conduct site visits to the 1-800-Medicare call centers and provide live feedback to the English/Spanish speaking Customer Service Representatives, monitor calls in English/Spanish for quality purposes, provide typed feedback via Verint system, document scores via CEMPS system, participate in calibration of English/Spanish calls, verify information provided to callers by visiting Medicare related websites, conduct test calls using provided scenarios and test CSR knowledge during a live call.



Bravo Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Quality Assurance Analyst

  • Apr 2008 - Sep 2008

  Monitor calls for quality purposes; assist with incoming calls, useExcel templates to complete hourly reports as well as daily performancereports for all individuals in the service center, provide feedback forIndividuals on a bi-weekly basis, monitor calls in English & Spanish andProvide written and verbal feedback in English to all representatives. Compile information from Cisco Report viewer to complete all reports. Assist members and providers with different issues, such as claims and eligibility inquiries.



Johns Hopkins HealthCare

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Quality Assurance Analyst

  • Oct 2006 - Apr 2008

  Monitor in/outbound member/provider calls for quality purposes, provide quality scores using department created quality audit criteria, assist customer service department by answering incoming member/provider calls when needed, provide tools, information for improvement of customer service representatives assigned to me, assist co-workers by auditing calls for representatives assigned to them, provide idea’s to improve the customer service experience and improve the relationship between the customer service department and the quality assurance department, coach/assist representatives who are new or who may have questions, concerns, assist the training department with new hire training classes, participate in quality assurance overview’s for new hire training classes to provide new hire’s with information and clarity on the purpose of the quality assurance department, monitor Spanish calls and document all the information about the Spanish calls, as well as provide feedback in written English form, communicate with bilingual representatives in English and Spanish, translate and record greetings and monthly health messages for the Priority Partners automated voice response system, meet with representatives one on one or in the presence of the representative’s supervisor to provide feedback, positive criticism on a bi-weekly basis and on a weekly basis with those who have received scores that are below the departmental requirement for three (3) consecutive months.



Ahtna Technical Services Inc. North Dakota

• United States
• Facilities Services
• 1 - 100 Employee

• File Technician

  • Dec 2005 - Sep 2006

  Company held a contract for the Social Security Administration to store files/records of disabled citizens, duties included but not limited to: Refilling, Drop, file retrieval sorting/ sequence of records by numerical order (last four digits of SSN), translated and assisted for co-workers. Company held a contract for the Social Security Administration to store files/records of disabled citizens, duties included but not limited to: Refilling, Drop, file retrieval sorting/ sequence of records by numerical order (last four digits of SSN), translated and assisted for co-workers.



Aegon

• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Nov 2002 - Dec 2005

  Offered Mortgage insurance to clients of various mortgage companies, translated work/legal related materials for several departments of the company, retrieved Spanish voicemail messages, sent application requested by potential clients, data entry, reinstated policy and forwarded requests to other departments on behalf of the customer, submitted ideas for new products. Offered Mortgage insurance to clients of various mortgage companies, translated work/legal related materials for several departments of the company, retrieved Spanish voicemail messages, sent application requested by potential clients, data entry, reinstated policy and forwarded requests to other departments on behalf of the customer, submitted ideas for new products.



Globaltech Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• English Instructor

  • Mar 2005 - Oct 2005

  Taught English to Spanish speaking students, created quiz/test materials, assigned homework, daily attendance check, provided student productivity reports to school director, assisted in the graduation ceremony, contacted students with poor attendance and grades. Taught English to Spanish speaking students, created quiz/test materials, assigned homework, daily attendance check, provided student productivity reports to school director, assisted in the graduation ceremony, contacted students with poor attendance and grades.



Aramark Healthcare+

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Environmental Services Manager

  • Feb 2002 - Oct 2002

  Duties included daily completion of shifts reports, provided supplies for employees, room inspection, participated and translated in job interviews, distributed paychecks, translated job related materials, trained new employees and perform weekly walk through with nurses. Duties included daily completion of shifts reports, provided supplies for employees, room inspection, participated and translated in job interviews, distributed paychecks, translated job related materials, trained new employees and perform weekly walk through with nurses.



Telespectrum

• Customer Service Representative

  • Aug 2000 - Feb 2002

  Successfully completed 160 hours of training on immigration issuesServiced both Spanish and English customersResponded to telephone inquiries and answered questions on immigration issues viageneral public information line in reference to application status, visainformation, temporary protective status, work permits, entered data as received, scheduled fingerprints appointments. Successfully completed 160 hours of training on immigration issuesServiced both Spanish and English customersResponded to telephone inquiries and answered questions on immigration issues viageneral public information line in reference to application status, visainformation, temporary protective status, work permits, entered data as received, scheduled fingerprints appointments.



Initial Security

• Security Officer

  • Dec 1998 - Apr 1999

  Duties included patrolling residential areas, secured and locked gates and windows, maintained activity log and reported incidents as required and assisted co-workers to translate job related materials. Duties included patrolling residential areas, secured and locked gates and windows, maintained activity log and reported incidents as required and assisted co-workers to translate job related materials.