Javier Montanez Angarita
Paint Process Engineer - Develop coatings for commercial ships at Graphite Innovation & Technologies- Claim this Profile
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Inglés Full professional proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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CELPIP 2022 - Advanced English - Effective proficiency in workplace
Celpip testsJul, 2022- Nov, 2024 -
Advanced Persuasive Selling: Persuading Different Personality Types
LinkedInOct, 2021- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJun, 2021- Nov, 2024 -
Delivering Bad News to a Customer
LinkedInMay, 2021- Nov, 2024 -
Empathy for Customer Service Professionals
LinkedInMay, 2021- Nov, 2024 -
Introduction to Data Analysis using Excel
MicrosoftDec, 2019- Nov, 2024 -
IELTS - 6.5
British CouncilFeb, 2019- Nov, 2024 -
Verified International Academic Qualifications
World Education Services
Experience
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GIT (Graphite Innovation & Technologies)
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Canada
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Paint, Coating, and Adhesive Manufacturing
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1 - 100 Employee
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Paint Process Engineer - Develop coatings for commercial ships
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Feb 2022 - Present
• Develop formulation alternatives to generate cost savings, maintaining or increasing the quality and performance of current paint formulations. • Formulation troubleshooting: solve common formulation issues on the paints designed by the R&D team. • Cooperate in the Development of experimental designs to improve existing formulations or test new strategies to get into desired parameters. • Create KPI reports summarizing projects' advances and associated tasks to ensure schedule compliance. Show less
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Manulife
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Canada
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Insurance
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700 & Above Employee
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Bilingual Customer Service Professional
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Sep 2021 - Feb 2022
Energetic and performance-driven Customer Service Supervisor with over two years of experience, improving performance, and successfully defusing the toughest clients in a call center. Professional written/verbal communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions. • Utilized CRM software to gather and analyze customer information and facilitate retention campaigns. • Analyzed client inquires, clarified it, researched caused and resolved them within specified turnaround times. • Handled sensitive issues accordingly to company lineaments in order to ensure customer satisfaction. • Met personal/team qualitative and quantitative targets. Show less
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Agent
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May 2021 - Sep 2021
• Verified rewards points to be redeemed and/or initiated quick back-office requests to complete manual redemptions. • Interacted with the supplier to enable modifications on travel itineraries including airlines, hotels or car rentals. • Verified rewards points to be redeemed and/or initiated quick back-office requests to complete manual redemptions. • Interacted with the supplier to enable modifications on travel itineraries including airlines, hotels or car rentals.
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Gestion de Servicios Globales S.A.S. del Grupo Scotiabank
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Bogotá D.C., Colombia
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Customer Care Advisor
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Apr 2019 - Jan 2021
• Successfully solved client requests and got micro promotions three times. • Maintained learning discipline and attention to detail. Became knowledgeable on policies, standards, and other available banking products to promote quick resolution ending up in customer satisfaction and time optimization. • Maintained an empathetic response maximizing rapport to upsell additional services. • Successfully solved client requests and got micro promotions three times. • Maintained learning discipline and attention to detail. Became knowledgeable on policies, standards, and other available banking products to promote quick resolution ending up in customer satisfaction and time optimization. • Maintained an empathetic response maximizing rapport to upsell additional services.
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Idaisa S.A.S.
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Retail
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Commercial and logistic manager & Co-owner
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Mar 2015 - Jun 2017
BUSINESS DEVELOPMENT Sales professional with a track record of driving sales growth by improving client experience and elevating company profile with the target market. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to construct long-term productive relationships. • Successfully developed business opportunities and expanded hardware product lines in the city of Ibague. • Represented over 400 products with growing sales from 2oo million pesos to 320 million pesos. • Formed strong relationships and maintained close contact with decision-makers in the sales territory, managing over 200 accounts. • Composed detailed reports and assisted in creating marketing strategies. LOGISTICS • Coordinated a warehouse project with a new warehousing organization, relocated products according to their rotation and risk (Health and Security), set up the location of products in World Office software, improved inventory turnover and procurement cycle time, and decreased obsolete inventory by 80%. Show less
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Pinturas Extracryl
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Colombia
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Construction
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1 - 100 Employee
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Director of Research Development
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Feb 2010 - Dec 2010
• Devised a new solvent-based epoxy formulation to dramatically cut costs by 40%, and increased on-the-shelf stability and avoid premature caking after components mixture. • Designed a quick-drying acrylic coating- plastic piping formulation to cope with final customer expectations. • Verified and corrected road-signal coating, tending to prematurely settle, causing frequent customer complaints. • Corrected alkyd enamel formulation tending to quick settling. • Implemented a direct technical customer assistance approach improving the company's professional image. Show less
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Pintunal
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Chemical Manufacturing
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1 - 100 Employee
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Director of Research Development
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May 2009 - Dec 2009
• For the same cost, developed a better anticorrosive industrial application variant on the most profitable company´s product keeping competitors aside and guarantee market leadership. • Fashioned an innovative 2 epoxy-components primer reformulation to improve management dry-out time to compete against a German company planning to take over an important customer contract. • Redesigned an anticorrosive customized formulation demanding a careful balance of components to resolve adhesive substrate problems coupled with production sequence instructions. • Successfully modified a polyurethane customized formulation upon customer-specific high humidity and low-temperature conditions which showed up after application blistering conformations. • Enhanced followed up documentation to avoid information gaps and ensure compliance with standards. • Promoted on-site and on-time technical assistance to keep the most important customers' loyalty. • Focused attention to product design deadlines to improve customer experience and improve confidence. Show less
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COLPISA COLOMBIANA DE PINTURAS S.A.
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Colombia
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Chemical Manufacturing
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Research and Development Assistant
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Nov 2007 - Mar 2009
• Designed a complete set of architectural polyurethane collections to expand the company's portfolio and make it more competitive in the construction industry.• Fashioned a successful road-signalling coating incorporating two apparent non-miscible components and fulfilled a specific low-cost formulation.• Designed a challenging plastic wheel-cover coating capable of passing the most stringent car manufacturer standards.• Continually studied new technical standards and procedures, including supplier data property sheets.• Integrated project management procedures to follow up on coatings development assignments. Show less
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Technical Assistant
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Dec 2000 - Nov 2007
• Provided on-site technical assistance at General Motors Colmotores OEM Assembling plant. Paint shop duties. Anticorrosive phosphate and e-coat systems plus primer, base, clear coats including sealing products aimed at protecting the body and plastic parts.• Demonstrated quick response to changes by helping adapt treatment conditions to new challenging body surface metallurgy conditions.• Maintained confidence and trust, by providing a cautious approach and attention to detail, disciplined process controls and permanent assistance in the paint shop.• Developed excellent team-oriented relationships with production and maintenance members by paying attention to value-added interactions, fostering win-win relationships and projecting a negotiating attitude. Show less
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COLPISA COLOMBIANA DE PINTURAS S.A.
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Colombia
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Chemical Manufacturing
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Technical Assistant
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Feb 1998 - Jan 1999
• Provided on-site technical assistance at General Motors Colmotores OEM Assembling plant. Paint shop duties. Anticorrosive phosphate and e-coat systems plus primer, base, clear coats including sealing products aimed at protecting body and plastic parts. • Demonstrated quick response to changes by helping adapt treatment conditions to new challenging body surface metallurgy conditions. • Maintained confidence and trust, by providing a cautious approach and attention to detail, disciplined process controls and permanent assistance in the paint shop. • Developed excellent team-oriented relationships with production and maintenance members by paying attention to value-added interactions, fostering win-win relationships and projecting a negotiating attitude. Show less
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Education
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1987 - 1994
Universidad de América
Bachelor's degree in Chemical Engineer -
2004 - 2004
Fundación Universitaria Konrad Lorenz
Specialist in consumer psychology, Marketing
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