Service Desk Supervisor

• Jun 2023 - Present

Technical Support Specialist

• Jul 2020 - Jun 2023

Desktop Support Specialist

• Jul 2019 - Mar 2020

Technical Support Analyst

• Mar 2018 - Jun 2019

-Responsible for first line support by helping to identify and resolve complex client/server customer issues in a professional and in a timely manner (in accordance with published response times) through effective telephone or e-mail communication. -Maintain and update customer information within Track-It! to include items such as technical environment, contact listing, metadata, database information and workflows. -Collaborating with other departments and teams for troubleshooting client issues -Installation & configuration of a company’s computer hardware operating systems and applications. Show less

Jr. Systems Administrator

• Sep 2017 - Jan 2018

· Proactive monitoring of all network devices, services, and servers using a combination of tools to ensure high availability and SLA’s. · Weekly Rotation of on call support; Provide on call support for the Incidents or Alerts. · Assist in the configuration and deployment of core and peripheral network devices, which will require continuous learning of new devices (i.e. HP Comware, HP ProCurve, Aruba AP) · Practise Cluster Network Roles, security solutions, including firewall, Check Point and anti-virus. · Interface with vendors for procurement & maintenance of IT infrastructures. · Performed Disaster Recovery Test. · Deployed Cisco AP’s and also configured them on the controller. · Took training on understanding of F5 load balancing. Show less

Technical Support Analyst

• Jan 2017 - May 2017

Respond to the queries and issues related to computer system, software and hardware. Maintain, troubleshoot and administer the use of local area networks (LANs), computer workstations, connections to the Internet and peripheral equipment. Working with Active Directory and Exchange. Provide Help Desk Support to end-users of proprietary software; escalating problems to second level; tracked status of problems and solutions. Configuring and working with Windows Server 2012. Providing technical guidance and assistance, including post-installation support on networking issue Re imaging Macs, updating passwords and security policies Show less

Customer Service Representative

• 2014 - May 2017

·Exceptional leadership skills developed through work experience in Tim Hortons. ·Cash Drawer Operation, Order Synchronization, Bill Generation and Order Processing ·Exceptional leadership skills developed through work experience in Tim Hortons. ·Cash Drawer Operation, Order Synchronization, Bill Generation and Order Processing

Customer Sales Representative

• Sep 2015 - Dec 2015

Understood the customer’s needs, managed time and met their expectations effectively, provided product training, generated leads and recruited employee bi monthly Understood the customer’s needs, managed time and met their expectations effectively, provided product training, generated leads and recruited employee bi monthly