Experience

ENet (E-Networks)

• Guyana
• Telecommunications
• 1 - 100 Employee

• Coordinator

  • Jan 2023 - Present

• Reporting Analyst

  • Jan 2022 - Dec 2022

  * Analyzing data to identify trends and patterns in order to make recommendations for improvement* Preparing presentations on research findings or other topics based on data analysis* Communicating with other departments within the company to gather information about new products or potential risks



Cricket West Indies (CWI)

• Antigua and Barbuda
• Spectator Sports
• 1 - 100 Employee

• Umpire

  • Aug 2013 - Present



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Reporting Analyst

  • Apr 2019 - Aug 2021

  * Attentive monitoring of the operation detecting discrepancies with respect to what was planned. * Tracking of call volume and assumptions real time to generating alerts in order to maximize utilization of staff present. * Develop and communicate daily reports using SQL/ Excel for Supervisors, ACCM, and Account Managers. * Attentive monitoring of the operation detecting discrepancies with respect to what was planned. * Tracking of call volume and assumptions real time to generating alerts in order to maximize utilization of staff present. * Develop and communicate daily reports using SQL/ Excel for Supervisors, ACCM, and Account Managers.



Qualfon

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Database Analyst

  • Feb 2014 - Jan 2019

• Call Management System Analyst

  • Aug 2010 - Jan 2014

  Responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations. The ability to create forecasting and scheduling to that forecast is crucial. Show less