Janne Tuominen

Market Manager Finland & Baltics at DigitalGuest
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Contact Information
us****@****om
(386) 825-5501
Location
Helsinki, Uusimaa, Finland, FI
Languages
  • Spanish Limited working proficiency
  • Swedish Limited working proficiency
  • Finnish Native or bilingual proficiency
  • English Full professional proficiency
Skills

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Markku Lukkari

Olen tuntenut Jannen Glo Hotel Sellon ajoilta, jolloin Janne oli vastaavissa tehtävissä, kuin tällä hetkellä. Ollessani vierailulla lähes viikoittain, sain jokaisessa asiakaskohtaamisessa kokea hänen äärettömän ystävällisyyden sekä auttamisen halun. Jannella on harvinainen kyky havannoida asiakkaan tarpeet, huomioiden pienimmätkin yksityiskohdat. Sain jokaisessa kohtaamisessa kokea ylivoimaisen asiakaskokemuksen. Asiakaskokemassa on erittäin tärkeää tuntea saavansa kohtaamisesta arvoa ja henkilökohtaista merkityksellisyyttä, mitä jokainen asiakas toivoo ja odottaa palvelutilanteessa. Kaikki tahot, jotka haluatte sellaisen työntekijän, jolla arvomaailma ja asiakkaan auttaminen ovat tällä tasolla, saa vastineeksi Jannesta uskomattoman osaajan. Usein sanotaan, että osaava henkilöstö on yrityksen paras pääoma. Janneen investointi on sama asia, kuin laittaisi rahaa pankkiin ja vieläpä erittäin korkeakorkoiselle tilille. Kiitos Janne, kun olen saanut olla asiakkaasi. Markku Lukkari Johtaja, myynti ja strategiset kumppanuudet Director, Sales and Strategic Partners Fredman Professional Kitchen Oy PL/BOX 2, Vänrikinkuja 3, FI-02601 Espoo phone +358 (500) 682 605 www.fredmangroup.com

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Credentials

  • Design-Led Strategy: Design thinking for business strategy and entrepreneurship
    University of Sydney
    May, 2020
    - Nov, 2024

Experience

  • DigitalGuest
    • Denmark
    • Hospitality
    • 1 - 100 Employee
    • Market Manager Finland & Baltics
      • May 2023 - Present

      Create growth and achieve sales goals through outbound and inbound sales. Help hotels to achieve their strategic goals by utilizing hotel-tech, especislly in terms of upselling, guest satisfaction, and doing business in more sustainable way. Build and promote strong, long-lasting customer relationships and strategic partnerships, especially focusing in Finland and Baltics.

    • Country Manager
      • Sep 2022 - May 2023

      Help hotels to achieve their strategic goals in terms of upselling, guest satisfaction and driving direct bookings on Finnish market. Build and promote strong, long-lasting customer relationships and strategic partnerships.

  • Booking.com
    • Netherlands
    • Software Development
    • 700 & Above Employee
    • Account Manager
      • Sep 2021 - Sep 2022

      All about world class account management. Finding the optimal timing, price set-up and targeting strategies together with the hotels. Helping hotels to get best out from their pricing strategy. All about world class account management. Finding the optimal timing, price set-up and targeting strategies together with the hotels. Helping hotels to get best out from their pricing strategy.

  • Eurokangas
    • Finland
    • Textile Manufacturing
    • 1 - 100 Employee
    • Project Manager, Hotels & Restaurants
      • Nov 2019 - Aug 2021

      Helping hotels and restaurants for getting the best project outcome in relation to fabrics, when opening new facilities or renovations the old ones. Work includes relationship management, project management, superior service and sales. Helping hotels and restaurants for getting the best project outcome in relation to fabrics, when opening new facilities or renovations the old ones. Work includes relationship management, project management, superior service and sales.

  • Hotel Kämp
    • Finland
    • Hospitality
    • 1 - 100 Employee
    • Asst. Front Office Manager, Hotel Kämp
      • Dec 2018 - Nov 2019

      Supervising the front office team at Hotel Kämp. Tasks incl. resource planning, guest relations management, operational management, assisting Front Office team to succeed in daily operations, assisting hotel management for developing the hotel operations. Reporting directly to Hotel Manager

    • Night Manager (and OTA commission specialist), Hotel Kämp
      • Jun 2015 - Dec 2018

      Manager on Duty tasks in Hotel Kämp. Tasks includes taking care of the front office operations during the night shifts and being responsible for keeping the service in superior level, controlling daily petty cash and all the transactions (credit card, cash, invoice). Being responsible person for the commission payments to the agents and balancing out remittance of OTA - accounts.

  • GLO Hotels
    • Finland
    • Hospitality
    • 1 - 100 Employee
    • Receptionist - Bartender
      • Apr 2010 - May 2015

      Running front desk and lobby bar services and hosting the customers in the GLO Hotel Sello. Responsibility of night audits and controlling daily transactions and bank transfers of the hotel and the lobby bar. Communcation with the customers and travel agencies. Running front desk and lobby bar services and hosting the customers in the GLO Hotel Sello. Responsibility of night audits and controlling daily transactions and bank transfers of the hotel and the lobby bar. Communcation with the customers and travel agencies.

  • Maitland
    • South Africa
    • Financial Services
    • 100 - 200 Employee
    • Private Client Administration Asst.
      • Sep 2014 - Dec 2014

      Internship position, 4-months. Tasks and competences to be acquired include reviewing portfolios in line with Trust investment policy statements, make suggestions and additional knowledge of Trust and Corporate structures. Doing preparation for the Trustee Investment Policy Statements including calculating recent portfolio values, gathering all the relevant agreements, contracts and deeds from the company's database related to trust’s investments. Internship position, 4-months. Tasks and competences to be acquired include reviewing portfolios in line with Trust investment policy statements, make suggestions and additional knowledge of Trust and Corporate structures. Doing preparation for the Trustee Investment Policy Statements including calculating recent portfolio values, gathering all the relevant agreements, contracts and deeds from the company's database related to trust’s investments.

  • Scandic Hotels
    • Hospitality
    • 700 & Above Employee
    • Meeting organizer
      • Jan 2008 - Sep 2010

      Helping our customers and partners to organize events and business meetings. I also did shifts as a receptionist in Scandic Grand Marina and as a waiter in Restaurant Makasiini Helping our customers and partners to organize events and business meetings. I also did shifts as a receptionist in Scandic Grand Marina and as a waiter in Restaurant Makasiini

Education

  • Oulu Business School, University of Oulu
    Master’s Degree, M.Sc. in Economics and Business Administration
    2015 - 2017
  • University of Helsinki
    Master’s Degree, Minor studies in Environmental Economics
    2015 - 2015
  • Oulu Business School, University of Oulu
    Bachelor’s Degree, B.Sc in Economics and Business Administration
    2012 - 2015
  • Laurea University of Applied Sciences
    Bachelor's degree, Hotel and Restaurant Management
    2005 - 2009
  • Universitat de València
    Hospitality Management, Hospitality Management, Facultat d'Economia
    2007 - 2007

Community

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