Jatin Prasad
Data Center Analyst (L- 4 Support) at NetConnect- Claim this Profile
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Bio
Credentials
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Microsoft Certified: Azure Administrator Associate
MicrosoftDec, 2019- Oct, 2024 -
Microsoft Certified Solutions Associate: Windows Server 2016
microsoft
Experience
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NetConnect
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Computer Networking Products
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Data Center Analyst (L- 4 Support)
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Feb 2018 - Present
• Perform computer installation, operating system and printer configuration in clients home and small businesses, diagnose, administer and monitor performance of LAN/WAN technologies and wireless networks using remote connection software. • Analyse, troubleshoot, source and repair problems of computer elements such as printers, servers, desktops and laptops and provide reasonable time periods to enable individual and business continuity. • Configure switches and routers on network. • Installation of Eve-NG on Google Cloud Platform. • Eliminate viruses from client computers and perform data backup and recovery, research and recommend countermeasures. • Rack servers and blades servers mounting. • Centos basic network configuration and troubleshooting. • Cisco Fiber Interconnect servers monitoring and patching. • Implemented small office network with phone exchange. • DHCP configuration on Cisco devices. • Extensive experience in testing 9800 routers and install, configure & troubleshoot Cisco-based 1700- series HP MSR1002-11/4/4-series Routers • Installation and configuration of router, switch, workstations, printers and fax. • Installation of Microsoft Office, configured email accounts and shared resources. Provided on-going technical support and service. Show less
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Ernst & Young Global Consulting Services
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Bahamas
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Business Consulting and Services
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700 & Above Employee
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IT Network Engineer
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Jun 2017 - Feb 2018
• Remote management through Team Viewer, VNC, & Remote Desktop to solve windows and software issues. • Richo/HP Printers T-Shooting. • Installation of Operating Systems and other software remotely. • Networking Hardware: Cisco Catalyst Switches Cisco routers, Ethernet... • Installation, maintenance of other computer peripherals such as Network printers, modems, Wi-Fi Router. • Configuration & Installation of Network Printers. • RSA Token & Citrix Secure Hub Installation / Symantec PGP Encryptions Installation. • Installation, Maintenance, and Troubleshooting of Windows 7, Windows 8. • Configuring & Troubleshooting of Mail Clients MS Outlook 2010./2013 • Looking after and maintenance of hardware of various brands including Compaq, HP, Dell, and IBM. • Installing and configuring Linux, Centos ver 6, 7 operating system, hardware devices, and drivers Show less
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System Administrator L2
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Aug 2015 - Jun 2017
• Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. • Responsible to resolving trouble-tickets raised by clients through phone or remote access. • Creating and Managing User Accounts Local and Domain. • Provide advanced troubleshooting through proven technical expertise. • Manage the change, incident and problem queue. Citrix Secure Hub Installation / Symantec PGP Encryptions Installation. • Identifies and supports automation initiatives to deliver efficiencies and self-service capabilities. • Work with the team in building and managing a stable and highly performing network infrastructure for our applications. • Configuration & Installation of Network Printers. • Installation, Maintenance and Troubleshooting of Windows 7, Windows 8. Show less
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Bank of America
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United States
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Banking
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700 & Above Employee
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Tech Analyst
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Sep 2008 - Nov 2012
• Interacting with clients, understanding their needs & providing technical support to clients • Trouble shooting Router Link related issues. • Creating and Managing User Accounts (Local and Domain) • Managing and troubleshooting all escalated calls from Field engineers. • Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. • Troubleshoot and resolve client tech issues related to computers, routers, and printers. Fixation of Virus and Malware intrusion Etc. • Diagnosis & resolving of the hardware problems and troubleshooting. • Verifies warranty entitlement and determines appropriate action. • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. • Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting service. Show less
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Education
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2017 - 2019
NIBM Institute
Master of Business Administration - MBA, IT Administration and Cloud Computing -
2000 - 2003
Delhi University
Graduation, B+
Community
