Experience

CarrierX

• Business Consulting and Services

• Sales Business Development Manager

  • May 2021 - Present



Addwin Global limited

• Sales Manager

  • Mar 2018 - May 2021



Synectiv Limited

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Head Carrier Sales

  • Nov 2014 - Mar 2018

• Head Carrier Sales

  • Nov 2014 - Mar 2018



Videocon Telecommunications Ltd

• India
• Telecommunications
• 700 & Above Employee

• Account Manager

  • Nov 2013 - Oct 2014



TATA Communications Ltd. (fka VSNL)

• Account Manager(VOIP) and Wholesale Voice Trading

  • Jan 2010 - Dec 2012

  •Responsible to drive VoIP sales business.•Key Accounts Management of assigned Corporate accounts.•New Client Aquisition & Churn Management

• Account Manager

  • Jan 2010 - Dec 2012



Primus Telecommunications India Pvt.LTD

• NOC Engineer

  • Mar 2008 - Jan 2010

  •Troubleshoot customer’s problem as L2 technician.•Live call (VOIP & TDM) testing with customer & Vendor.•Working on Veraz switch and Cisco gateways to troubleshoot problems.•Trouble Shooting of VOIP Calls thru SIP & H323 Logs.•Configuration & troubleshooting of trunks.•Configuration & troubleshooting of Ingress and Egress rules.•Do some troubleshooting with L3 Tech.•Configuring routing table in Veraz •Good Work Experience and understanding of various Codecs (G.711, G.723, G.729 etc) used on VoIP Devices like Analog Telephone Adaptor (ATA) of Cisco, Grandstream, Linksys,•Product research and vendor interaction. •Opening tickets to track and document resolution of problems with our vendors as well as our customers.•Testing test calls. Analyze the SIP Logs and CDR (Call Details Record) to find the fault in A-Z route of different vendors and replace with the best route.•Operating the Soft switch to maintain Tariffs, Rates Updating, Route Changing as per the following LCR (Least Cost Routing), ASR (Average Success Ratio) and ACD (Average Call Duration) of different Vendors route and as per the problems of the Clients connected to us around the world to our VoIP service.•Coordinating with International Carrier Termination Vendors to resolve the Voice Quality, echo on the Route, connectivity of the calls and the quality of service (QoS) towards the destination numbers•Operating in 24 hours a day, 7 days a week environment, the NOC is designed to monitor, identify and solve any kind of encountered network irregularity.•Remedy trouble ticket reception, creation and handling.



Digital Hub India Pvt.LTD

• India
• Advertising Services
• 1 - 100 Employee

• Network Engineer

  • Sep 2006 - Feb 2008

  •Maintaining and troubleshooting on Telecom Switches like NACT STX (Nexge), Soft switches (Mera and NTS) and Cisco/Linksys ATAs.•Real-time call traffic monitoring and route switching.•Handling activities like call routings, remotely accessing telecom switches,troubleshooting clients problems, maintaining rate schedules, creating new accounts on STX, NTS.•Looking basic LAN networking and maintaining WAN connectivity.•Monitoring all backbone links and network devices.•Managing in-house Network servers, which include D.C, A.D.C, Exchange, Asterisk etc•Testing of Routes for various countries to select the best working route for communication whenever any problem arises and opened ticket with faulty routes and follow up for resolution.