Experience

Saxo Group - India

• India
• Investment Banking
• 500 - 600 Employee

• Senior Manager

  • Jul 2019 - Present

  Saxo Bank facilitates access to more than 70,000 tradeable instruments for a client base in over 180 countries and many of the world’s leading financial institutions. 12 years of experience in managing telephony and collaboration solutions, including Cisco Call Manager, Cisco Contact Center Express (UCCX) scripting, Teams Direct Routing, and Varint Verba compliance recording solution. Proven track record of successfully implementing and integrating various technologies to enhance communication and collaboration within organizations. Strong expertise in Cisco UCS servers M5 series, Session Border Controller (CUBE), SIP technology, and third-party products and solutions. Proficient in analyzing business requirements, designing technical solutions, and managing end-to-end system implementations. Excellent leadership and team management skills with a focus on fostering collaboration, driving innovation, and achieving business objectives. Strong problem-solving abilities, with a proactive and strategic approach to identifying and resolving system issues. Effective communication and stakeholder management skills, with a proven ability to build strong relationships and act as a trusted advisor. Show less



Saxo Bank

• Denmark
• Investment Banking
• 700 & Above Employee

• Manager

  • Aug 2011 - Jun 2019

  I had the opportunity to lead the Saxo Bank Infrastructure Collaboration (IPT) team as a Manager, where I focused on core capabilities associated with VoIP infrastructure, service delivery and I.T business support. My role involved planning, maintaining, supporting, upgrading, and optimizing the VoIP infrastructure and service deliveries for Saxo Bank's headquarters, subsidiary offices, and India I.T infrastructure. I was responsible for managing both new and existing infrastructure business services, ensuring their efficient operation. This included promptly and accurately addressing incidents and problems to minimize any disruptions. I collaborated closely with various departments, such as servers, networks, and desktop management, to ensure project needs were met and coordinated efforts for successful implementation. Show less



Prometric

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr.Engineer - I.T Operations

  • Sep 2008 - Aug 2011

  As a Senior Engineer, I was responsible for supporting the infrastructure and testing sites of remote offices. This involved remotely troubleshooting technical queries from customers, specifically related to their Microsoft Windows operating systems. Additionally, I led a team of 8 to 10 individuals and acted as the Single Point of Contact (SPOC) throughout my engagement. In this capacity, I actively drove support services, managed major escalations, and ensured the timely resolution of issues. I provided technical support for incidents and problems related to Prometric applications, various software applications, networking, domains, Active Directory (A.D), Dynamic Host Configuration Protocol (DHCP), Windows Server 2008, site readiness, routers, switches, and DSL modems. Moreover, I effectively managed incidents and changes in accordance with ITIL processes, adhering to incident and change management protocols. Show less



RT Outsourcing Services Ltd

• India
• Computer Hardware Manufacturing
• 300 - 400 Employee

• Technical Support Engg.

  • Oct 2006 - Sep 2008

  I worked as a Technical Support Engineer at Hewlett Packard in the server department, where I provided support for a wide range of server classes and printers. My role involved troubleshooting hardware-related technical queries for HP servers and printers. I was responsible for addressing customer inquiries, dispatching servers and printer parts as needed, and ensuring timely follow-up on requests and complaints from field engineers. Additionally, I successfully managed customer technical escalations, ensuring that issues were resolved to their satisfaction. Show less