Experience

Balwaan Krishi

• India
• Agriculture, Construction, Mining Machinery Manufacturing
• 1 - 100 Employee

• Director - Operations & Strategies

  • Oct 2019 - Present

  Jaipur, Rajasthan Spearheading revenue from operations for B2C & B2B along with HR, GTM Strategies & Budgeting, Business Tie-Ups and Digital Marketing for PAN India. Tech products planning & guiding the development team to piece together wireframes and flows which are required. Responsible for directing and evaluating the day-to-day operational activities to facilitate the achievement of stated operational goals and profitability. Development and accountability for strategic business and… Show more Spearheading revenue from operations for B2C & B2B along with HR, GTM Strategies & Budgeting, Business Tie-Ups and Digital Marketing for PAN India. Tech products planning & guiding the development team to piece together wireframes and flows which are required. Responsible for directing and evaluating the day-to-day operational activities to facilitate the achievement of stated operational goals and profitability. Development and accountability for strategic business and financial plans to set forth measurable goals and objectives. Responsible for identifying and analyzing cost-saving opportunities, TAT adherence, delivery of revenue & business KPIs. Design and track strategies and experiments to improve the key growth metrics. P&L ownership for M-commerce, E-commerce, Marketplaces and other channels of sales. Show less



InstaCash

• India
• Consumer Services
• 1 - 100 Employee

• Senior Manager

  • Oct 2018 - Sep 2019

  Jaipur, Rajasthan Heading India operations for C2B & C2B2B business which includes customer service department, Logistics Management team & Digital Marketing Team. Monitoring the success of Digital marketing Team of Social Media Campaigns through media analytics, KPIs, and dashboards along with the support of a Digital marketing executive & MIS executive. Responsible for new user acquisition, customer engagement & to drive ROI through digital marketing channels which are Google ads, Facebook… Show more Heading India operations for C2B & C2B2B business which includes customer service department, Logistics Management team & Digital Marketing Team. Monitoring the success of Digital marketing Team of Social Media Campaigns through media analytics, KPIs, and dashboards along with the support of a Digital marketing executive & MIS executive. Responsible for new user acquisition, customer engagement & to drive ROI through digital marketing channels which are Google ads, Facebook, Affiliates marketing. Show less



AgriBolo

• Farming
• 1 - 100 Employee

• Sr. Manager - Product Development & Strategy

  • Mar 2017 - Sep 2018

  Jaipur Area, India Heading Call centre operations for Rajasthan, Haryana, Maharashtra along with Tech product management and corporate strategies. Look after for providing directives to the sales and customer engagement teams and revenue forecasting,



AgroStar

• India
• Software Development
• 700 & Above Employee

• Manager Customer Service

  • Jun 2016 - Feb 2017

  Jaipur Responsible for Business Operations management of call center for PAN india comprises of GJ, MH & RJ.



VKALP

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Manager Operations

  • Mar 2013 - May 2016

  Managed call center operations with a large team size of upto 500+ associates & more than 30k per day calls traffic for telecom & E-commerce industry.



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Process Developer

  • Oct 2010 - Mar 2013

  Jaipur Worked as escalation point of contact of Cash Application Team - General Electric.



VKALP

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Process Manager

  • Oct 2007 - Sep 2010

  Jaipur Brand development & end to end process management