Experience

BKB Holidays
• Australia
• Travel Arrangements
• 1 - 100 Employee
• Operations Coordinator

  • Apr 2021 - Present

Asia Escape Holidays
• Australia
• Travel Arrangements
• 1 - 100 Employee
• Reservations Team Leader

  • Sep 2016 - Apr 2021


CREATIVE HOLIDAYS

• Travel Arrangements
• 1 - 100 Employee

• STAR PERFORMER TRAVEL CONSULTANT

  • Feb 2010 - Dec 2015

  • Handle incoming call enquiries • Quote & book the Creative product range efficiently and accurately by utilizing all available resources • Up sell flights, accommodation & tour options • Booking updates, administration & all other duties required by management • Provide excellence in customer service • Meet sales, service & call targets • Maintain accurate and comprehensive product information in order to answer customer enquiries. • Consistently meet or exceed required individual, team or organizational qualitative and quantitative performance standards. • Support all contact centre operations departments as or when required. • Ensure service standards are met by maintaining personal adherence to schedule. • Participate in ongoing learning and development activities. • Support open communication and continuous improvement by providing feedback to management about potential opportunities or issues, such as; customer feedback, system faults, brochure errors etc • Promote a safe and healthy work environment, supportive of company policies, including but not limited to Occupational Health and Safety. Show less


Royal International Travel
• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee
• Travel Consultant (Part-time)

  • Feb 2009 - Dec 2009

TRAVEL AFFAIRS LTD
• China
• Travel Arrangements
• Senior Travel Consultant

  • Sep 1998 - Nov 2008