Manager of Clinical Services - Return to Work

• Dec 2021 - Present

Medical and Assessment Coordinator | Assessment Team Lead

• Mar 2021 - Dec 2021

Manage the assessment team at Lifemark for all WCB medical and functional assessmentsTraining and ongoing mentoring for the Assessment team (Kinesiologists/Occupational Therapists/Physiotherapists)Conflict management for difficult referrals Work closely with the Intake team and Management for triaging of referrals

WCB Team Lead | Kinesiologist

• Oct 2019 - Mar 2021

Team Lead: Complex (Chronic Pain), TPI/CPI (Traumatic and Cumulative Psychological Injury) and all Kinesiologists working in WCB programsMaintain 75 % caseload and previous duties as well as Team Lead responsibilities. Team lead responsibilities include training and performance management of new clinicians, conflict management with referral sources, outcome review of all programs.

RTW Kinesiologist

• Oct 2018 - Oct 2019

Treat WCB Clients with Complex Pain and Traumatic Psychological injuries and private patients in a gym setting; Work under the direction of the Physiotherapist and/or Occupational Therapist in matters regarding treatment, progression of treatment and management of the client; Design and implement a therapeutic exercise program to meet the identified client needs; Complete employer assessments such as Physical Demands Analysis (PDA), Post Offer Employment Testing (POET) and Functional Abilities Evaluation (FAE) to confirm job capability of essential job demands; Prepare progress and discharge reports delegated by the treating clinician; Assist the treating clinician with return to work planning; Show less

Customer Solutions Expert

• Jul 2016 - Nov 2018

Building customer relationships by uncovering needs and wants to be able to recommend product selections customers feel good about Demonstrating knowledge of the products and services that are sold in all channels (instore, online and mobile) and commit to ongoing learning to continuously improve skills Proactively connecting with Customers in-person, by phone or by email to provide an outstanding customer experience that will result in long-term relationships and manage customer interactions from end to end Contributing to a positive in-store experience by completing non-selling tasks including housekeeping, inventory, replenishment and merchandising tasks and opening and closing procedures Show less

Wireless Specialist

• Sep 2015 - Jun 2016

Part time Manager on Duty

• Aug 2013 - Aug 2015