Jasswin D'souza
Head of Food And Beverage Operations at Phars Film- Claim this Profile
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Bio
Sat N.
I have had the opportunity to manage Jasswin and his premium team at Etihad. Jasswin brings in a refined hospitality background with a combination of Leadership to deliver excellence. During the years that I have worked with Jasswin, I have had the opportunity to observe his leadership interpersonal style-he is a pleasant leader who believes in positive motivation and his team members enjoy working with him. It has been a pleasure working alongside him and I am confident that he will excel in his future.
Narinder K.
I have had the pleasure to fly with Jasswin few times ,one of things I really love about him is, his spontaneousness. You never know what he will surprise you with(always pleasantly). He has a positive and creative energy about him, which inspire others. He is hard working, very knowledgeable about his duties(safety and service) and great team leader. When he was on my flight I never had to worry about checking on business class as I knew everything will done perfectly (and I don’t trust easily). He is professional but fun to work with , every one left smiling after working with him, I know I always did. Good luck to you Jasswin, as you will be a asset to any company you join.
Sat N.
I have had the opportunity to manage Jasswin and his premium team at Etihad. Jasswin brings in a refined hospitality background with a combination of Leadership to deliver excellence. During the years that I have worked with Jasswin, I have had the opportunity to observe his leadership interpersonal style-he is a pleasant leader who believes in positive motivation and his team members enjoy working with him. It has been a pleasure working alongside him and I am confident that he will excel in his future.
Narinder K.
I have had the pleasure to fly with Jasswin few times ,one of things I really love about him is, his spontaneousness. You never know what he will surprise you with(always pleasantly). He has a positive and creative energy about him, which inspire others. He is hard working, very knowledgeable about his duties(safety and service) and great team leader. When he was on my flight I never had to worry about checking on business class as I knew everything will done perfectly (and I don’t trust easily). He is professional but fun to work with , every one left smiling after working with him, I know I always did. Good luck to you Jasswin, as you will be a asset to any company you join.
Sat N.
I have had the opportunity to manage Jasswin and his premium team at Etihad. Jasswin brings in a refined hospitality background with a combination of Leadership to deliver excellence. During the years that I have worked with Jasswin, I have had the opportunity to observe his leadership interpersonal style-he is a pleasant leader who believes in positive motivation and his team members enjoy working with him. It has been a pleasure working alongside him and I am confident that he will excel in his future.
Narinder K.
I have had the pleasure to fly with Jasswin few times ,one of things I really love about him is, his spontaneousness. You never know what he will surprise you with(always pleasantly). He has a positive and creative energy about him, which inspire others. He is hard working, very knowledgeable about his duties(safety and service) and great team leader. When he was on my flight I never had to worry about checking on business class as I knew everything will done perfectly (and I don’t trust easily). He is professional but fun to work with , every one left smiling after working with him, I know I always did. Good luck to you Jasswin, as you will be a asset to any company you join.
Sat N.
I have had the opportunity to manage Jasswin and his premium team at Etihad. Jasswin brings in a refined hospitality background with a combination of Leadership to deliver excellence. During the years that I have worked with Jasswin, I have had the opportunity to observe his leadership interpersonal style-he is a pleasant leader who believes in positive motivation and his team members enjoy working with him. It has been a pleasure working alongside him and I am confident that he will excel in his future.
Narinder K.
I have had the pleasure to fly with Jasswin few times ,one of things I really love about him is, his spontaneousness. You never know what he will surprise you with(always pleasantly). He has a positive and creative energy about him, which inspire others. He is hard working, very knowledgeable about his duties(safety and service) and great team leader. When he was on my flight I never had to worry about checking on business class as I knew everything will done perfectly (and I don’t trust easily). He is professional but fun to work with , every one left smiling after working with him, I know I always did. Good luck to you Jasswin, as you will be a asset to any company you join.
Credentials
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Mastering Self-Leadership
LinkedInJan, 2021- Oct, 2024 -
Demonstrating Accountabilty as a Leader
LinkedInDec, 2020- Oct, 2024 -
Coaching Skills for Leaders and Managers
LinkedInNov, 2020- Oct, 2024 -
Customer Service Mastery: Delight Every Customer
LinkedInNov, 2020- Oct, 2024 -
Leading a Customer Service Team
LinkedInNov, 2020- Oct, 2024
Experience
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Phars Film
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United Arab Emirates
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Movies, Videos, and Sound
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1 - 100 Employee
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Head of Food And Beverage Operations
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Jan 2021 - Present
-Ensure that Star Cinemas units provides a wide range of Food & Beverage offerings, using the best available ingredients / products, whilst maintaining profit margins and service standards. -Actively display leadership skills and provide guidance to the team members for F&B operations, when dealing with all aspects of guest contact activities, experience as well as service and quality product delivery to customers. -Oversee supervision of the operations team, to ensure efficient, systematic, organized and creative planning and preparation across Star Cinemas. -Responsible for direct F&B performance KPI’s. -Lead, coach, mentor and manage staff to ensure goals are achieved and to drive superior business outcomes. -Develop policies and procedures to enhance and measure quality; continually update written policies and procedures to reflect state-of-the-art techniques, equipment and terminology. -Ensure effective up-selling, optimize opportunities for marketing the F&B concepts, control quality of marketing and merchandising displays, to provide ongoing guidance and support for all departmental staff in the day-to-day planning and execution of assigned task. -Supervision and control of stock and inventory movement through Microsoft Dynamics. -Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including sales analysis, sales mix, menu and product costing. -Monitor guest reaction, ensure guest satisfaction, respond to guest comments, requests and complaints in a timely and professional manner. -Maintain strong relationships with current suppliers and continually identify and source potential suppliers from within the region and abroad. -Supporting the senior managers in the development of the business by actively seeking additional revenue streams and maximizing sales opportunities. -Procurement and vendor dealership through negotiation. Show less
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Etihad Airways
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Switzerland
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Hospitality
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1 - 100 Employee
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Food and Beverage Manager
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Jun 2014 - Jan 2021
In charge of seamless experience of guests traveling in Business class and First class. Operate and Manage guests traveling in Business class and First class with a team of high performers. Design and develop service SOP's for the First class & Cabin, Business class studio A-380, B787-9-10 fleet. Assisted Style & Image brick & mortar fit out for the boutique. Manage ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in minimizing food waste. Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Organize and oversee food service training to educate employees on business climate, consumer behavior, cuisine choice by network. Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business. Deliver in-depth training to the team in food preparation and customer-facing roles to promote strong team performance. Align seasonal plans with ingredient availability and key area events for optimal promotions. Conduct On the job Performance reviews. In charge of On-board Duty free sales, Upselling and promotions. Show less
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Atlantis Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Executive- VIP services and Protocol
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Dec 2012 - Jun 2014
VIP Butler- -Primarily served as a key point of contact VVIP Guests throughout their stay. -Maintained seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipated guest needs and proactively action all their requests and requirements. -Inspected and set up arrival and occupied suites as per the guest preferences -Provide Food and Beverage services as required. -Organized and assisted with itinerary or arrangements the guest intends to make during their stay. -Assisted guests regarding hotel facilities in an informative and helpful way. -Managed the arrival and the coordination of all VIP guests (Celebrities, Royalties, High Profile and Highest spenders) -Responsible of the VIP Policy and ensure it is fully implemented at all times. -Monitor guest satisfaction on a daily basis and ensuring the continuous improvement across all VIP Services to achieve the highest service level at all times. -Ensure the full implementation of training towards a philosophy of excellence. -Coordinate with Security services to ensure that all celebrity and VIP stays are handled in the safest and discreet manner. Ensure continuous contact with the local authorities. -In charge of the Butler services of the resort and coordination of all the culinary, protocol, security and housekeeping services, related to the Resort Premium suites. -Creation of premium suites new service concepts. -Managed the Resort Helipad operations and Services and all marketing activities. -Established contact with the highest spenders in the resort and follow their stay activities in order to promote resort facilities maximizing revenue -Inspect and ensure the maintenance of the suite quality standards. -Maintain all suites inventory and ensuring minimization of breakages and loss part of the asset management programme. Show less
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Butler
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Jun 2011 - Nov 2012
Management Trainee: Provide a very personal, detailed, seamless service to VVIP guests & High Profile guests. Take care of guests needs in a highly professional manner. The job profile is related to departments like In Room Dining, Laundry, Restaurant Reservation’s, In room Check in & Check out but not limited to being an Organizer, a Confidant, a Supervisor, a Guide, a Concierge and a quick supply of Information. Cross Exposure: Cross trained in all the Major Outlets and specialty restaurants, in direct supervision of the Managers in order to gain thorough knowledge of Food and Beverage Menu for a brief period of 6 months, to gain hands on operations of restaurant and food service delivery. Show less
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Education
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2009 - 2011
AHLEI - American Hotel & Lodging Educational Institute
Bachelor's degree, Hotel/Motel Administration/Management
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