Experience

Massiano Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Specialist & Customer Service Representative

  • Dec 2022 - Present

• Logistics Specialist

  • Jul 2020 - Dec 2022

  Contributes to team effort by accomplishing related results as needed.Maintaining routes and monitoring the routes.Inbound and outbound calls.Schedule a delivery of merchandise with the customer via call, SMS, andE-mailsDelivery Monitoring - ensure that truck delivery is on time and profit ison targetAssisting the drivers and the warehouse team in regards with themerchandise for delivery.Assisting in inbound merchandise in the Warehouse.Creating the Certificate of Insurance.Coordinates with the vendors and the shipperHandles escalation cases and emails from clients and customers.Handles issues and resolution to ensure department and customer needs Show less



THINKDHARMA INC.

• Consumer Goods
• 1 - 100 Employee

• Administrative Assistant and Customer Service Representative

  • May 2016 - Nov 2019

  Assists in the administration of spare parts database, inventory and all Service records documentations and maintain data accuracy.  Prepares service quotations for business partners and customers.  Handles all sorts of customer complaints and at the same time responsible in instigating resolution whenever necessary.  Processes all service billings and made sure all has been on service record and has pre-approval.  Perform order to cash billing transactions and made sure each are complete and filed accordingly.  Perform tele-marketing functions, updates and follow-ups which further contribute to revenue growth target by the company.  Coordinate with Third party courier for smooth and immediate product shipment.  Prepare repaired units, shipping documentation, and coordinated with third party courier for immediate shipment to customers.  Follow-up payments for services rendered with customers. Show less



New Horizon Lead Generating

• Makati

• Call Center Representative

  • Oct 2012 - Apr 2015

  Responsible in outgoing call.  Contact businesses or private individuals by phone.  Handle the customer inquiries both telephonically.  Enter new customer information into system.  Research required information using available resources. Responsible in outgoing call.  Contact businesses or private individuals by phone.  Handle the customer inquiries both telephonically.  Enter new customer information into system.  Research required information using available resources.



Techtrends Corporation

• Makati

• Administrative Assistant and Customer Service Representative

  • Nov 2011 - Nov 2012

   Responsible for end to end transaction processing.  Encoding and processing all the transaction and receipts monthly using SAP Business Online.  Assists in the administration of spare parts database, inventory and all Service records documentations and maintain data accuracy.  Prepares service quotations for business partners and customers.  Handles all sorts of customer complaints and at the same time responsible in instigating resolution whenever necessary.  Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.  Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.  Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.  Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Show less