Experience

TUAS POWER LTD

• Singapore
• Utilities
• 1 - 100 Employee

• Call Center Operator

  • Oct 2018 - Present

  Ensuring customer satisfaction by providing quality service (Corporate and Residential customers)Training new staff Assist in account opening for corporate accounts and signups for residential customersAdmin Duties by creating call logs and updating the customer data through excel and CRM systemUsage of SAP system to access customer data by helping with checking of payment status, e-invoices, meter type for corporate customersAnswering of queries and requests through the customer care email.Assist other department (Sales, marketing) in being the front line to advise promotional and customer retention efforts



Decathlon Singapore

• Singapore
• Retail
• 200 - 300 Employee

• Omni-channel Sports Advisor (Part Time Watersports Department)

  • Jun 2018 - Oct 2018

  Satisfy sports users by providing sincere advice and quality service to meet their sports needs.Ensure availability of products through the reliability of my stock and efficient reception of goods using their online system where we are able to order products based on our data on best sellers.Maintain a fast store by ensuring sport users can access and checkout products seamlessly by helping with layout changes and decisions in the store and cashiering dutiesUndergo training workshops in service and shop layout designs



OCBC

• Singapore
• Banking
• 700 & Above Employee

• Regulatory Compliance at Global Commodities Finance

  • Mar 2015 - Aug 2015

  Helped out with administrative work involving Compliance to assist relationship managers such as performing customer due diligence etc. Helped out with some of the companies events which include luncheon and CSR events. Helped out with administrative work involving Compliance to assist relationship managers such as performing customer due diligence etc. Helped out with some of the companies events which include luncheon and CSR events.



Resorts World Sentosa

• Hospitality
• 700 & Above Employee

• Resort Ambassador

  • Oct 2012 - Feb 2013

  Checking for faults in equipment around the resortEvents set up Setting up and mangaing crowds in monorail queuesAssisting guests with enquires and problems about the Resort Checking for faults in equipment around the resortEvents set up Setting up and mangaing crowds in monorail queuesAssisting guests with enquires and problems about the Resort