IT Manager

• Apr 2018 - Present

Systems Engineer

• Oct 2017 - Mar 2018

Systems/Network Administrator

• Mar 2014 - Mar 2017

* Provides day to day IT infrastructure management* Creates and achieves goals to develop and maintain infrastructure policies and procedures* Oversees development and progression of external databases* Generates reports to monitor call queue/ticket completion and help establish KPI's* Generates system and vulnerability assessment reports* Establishes network specifications, security requirements, and routing protocols* Designs and engineers WAN/LAN, wireless networks, firewalls* Operates and maintains internal and external infrastructure including system/network performanceanalyzation and improvement implementation* Installs, upgrades, configures, tests, maintains and supports operating system software* Installs, diagnoses, repairs, maintains, and upgrades all hardware and equipment while ensuringoptimal workstation performance* Researches, evaluates, and implements new technologies* Performs daily backup operations/file archival including automated and manual backup andrestore processes* Provides end user support-desktop, laptop, wireless access points, wireless, VPN's and switches* Ensures the effective safeguarding and sharing of data* Implements and provides support for remote access* Establishes and maintains user accounts, assigns file permissions and establishes password and account policies

IT Consultant

• Jan 2010 - Mar 2014

Administer work in team environment and manage an array of technical issues for all customers.Participate in all team meetings and provide installation and onsite support to all customers and resolve all issues effectively and within timeframe. Coordinate with account managers and colleagues and maintain records for all account status. Administer all organizational alerts, manage emergency situations and identify technical opportunities and escalate issues to management as required. Administer work in team environment and manage an array of technical issues for all customers.Participate in all team meetings and provide installation and onsite support to all customers and resolve all issues effectively and within timeframe. Coordinate with account managers and colleagues and maintain records for all account status. Administer all organizational alerts, manage emergency situations and identify technical opportunities and escalate issues to management as required.

Network Administrator

• Jan 2008 - Mar 2014

* Establishes network specifications, security requirements, and routing protocols* Operates Windows server 2003, 2008, and 2012* Installs, upgrades, configures, tests, maintains and supports operating system software* Installs, diagnoses, repairs,maintains, and upgrades all hardware and equipment while ensuring optimal workstation performance * Plans and implements firmware, software and O/S upgrades* Researches, evaluates, and implements new technologies* Analyzes overall system performance and designs improvements* Provisions, installs, configures and suppports systems hardware, software and related infrastructure * Monitors system performance* Performs daily backup operations and file archival; performs automated and manual backup and restore processes* Performs storage provisioning, zoning, performance analysis and troubleshooting* Provides technical guidance to less experienced users* Provides end user support-desktop, laptop, wireless access points, wireless, VPN's and switches* Provides server and system hardware support* Ensures the effective safeguarding and sharing of data* Implements and provides support for remote access* Establishes and maintains user accounts, assigns file permissions and establishes password and account policies* Designs and engineers WAN/LAN, wireless networks, firewalls* Provides 24/7 on-call support

Owner / Manager

• Mar 2000 - Mar 2014

As a family owned and operated small business serving the tri-state area for the last nine years, Simple Floor Covering & Design strives to make life long customers by offering exemplary service with ethical operation at highly competitive prices. SFC specializes in rental and multi-unit community property rehabs. Find out how we can extend your project budget today. As a family owned and operated small business serving the tri-state area for the last nine years, Simple Floor Covering & Design strives to make life long customers by offering exemplary service with ethical operation at highly competitive prices. SFC specializes in rental and multi-unit community property rehabs. Find out how we can extend your project budget today.

Information Technology Manager

• Jan 2003 - Jan 2008

* Established and maintained user accounts, assigns file permissions and establishes password and account policies* Installed and maintained computer hardware, software, and networks* Continuously analyzed overall system performance and designed improvements* Developed and implemented policies and procedures for data processing and systems operations * Controlled computer systems budget* Trained new users on existing technology* Designed and implemented backup operations, file archival and restoration processes