Experience

Travel Media Group

• United States
• Marketing Services
• 1 - 100 Employee

• Response Analyst

  • Jun 2019 - Present

  * Writes, proofreads, and posts responses to hotel’s online reviews to ensure quality* Problem solves reviews requiring critical attention by reaching out to clients* Supervises a team on weekend shifts to regulate workflow and produce a high volume of work* Develops social media content to post to clients' Facebook, Twitter, and Instagram profiles through an in-house scheduling tool* Collaborates with client success department to complete the connection and on-boarding of new clients

• Connection Specialist

  • Mar 2023 - Present



JOANN Stores

• United States
• Retail
• 700 & Above Employee

• Sales Floor Team Member

  • Aug 2015 - May 2019

  Part-Time Team Member * Engaged in conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor * Processed customer transactions around the store in an efficient, friendly, and professional manner * Move product to sales floor and stocked shelves accurately while maintaining a high level of productivity and close attention to detail * Built strong customer relationships through product knowledge and innovative merchandising * Assisted other Team Members to ensure the team exceeds expectations set by Store Management * Handled the counting of money and the filling of the cash registers each day