Chief Technology Officer

• Jun 2022 - Present

Vice President, Global Data & Analytics

• Apr 2022 - Jun 2022

Lead the data technology strategy, architecture, design and best practices for data platforms and related solutions. Focused on improving organization efficiency through the automation of data ingestion, reporting, and analytics, also providing predictive rate models to assist with resource benchmarking and talent concentrations. Architected and designed an industry leading workforce analytics platform. GRI’s proprietary workforce analytics platform, Envision, leverages modern technology and data science, along with global contingent labor benchmark data.Assembled and leveraged a highly skilled, entirely remote, engineering and analysis team to develop GRI’s analytical offering. Implemented an agile development and execution plan to support rapid delivery of data and product functionality.Interface with internal and external business leaders across the world in different functional areas and companies to ensure data platform capabilities are leveraged, communicated, and thoroughly understood. Show less

Director, Global Data & Analytics

• Nov 2019 - Apr 2022

Senior Manager, Global Data & Analytics

• Feb 2018 - Nov 2019

Solutions Architect

• Sep 2016 - Feb 2018

Collaborate with business areas and data owners to successfully implement, document, and maintain an enterprise level business analytics and data warehousing solution. Assist with the creation and implement a long-term storage and business continuity strategy including backup & recovery and data storage and archiving. Define and refine methodology and standards for setup, design and implementation of the application or technology to meet the needs of the business and IT customers.Implementation and management of the data visualization capability with the organization through the evaluation and installation of Tableau Enterprise Server. Curation of development standards and visualization best practices to ensure consistency in analytics products and positive user experiences from data consumers. Establishment of a data visualization community of practice to foster collaboration between development teams, vetting of innovative analytics ideas, and adherence to best practices and standards.Provides recommendations to improve operational processes relative to efficiency and effectiveness; provides input and organizational context to major architectural designs to ensure consistency, maintainability and flexibility with respect to overall system, technical and product architecture within a domain or portfolio.Evangelize the visual literacy in analytics, engaging with client leadership to define and refine visual design strategy, providing end-to-end delivery and oversight of best of breed visualization projects, performing technical troubleshooting for dashboards, reports, and scorecards. Mentor analytics author’s visualization fluency through coaching workshops and one-on-one interactions, enabling them to develop rapid visual analytics prototypes to demonstrate the ‘art of the possible’ for their data consumers and to build production-ready data visualizations, dashboards, reports, and/or scorecards for our clients. Show less

Business Intelligence IS Manager

• Feb 2016 - Aug 2016

Manages a high performing team that supports the enterprise organization in the development and implementation of all Business Intelligence, Performance Management, Analytical, Big Data, and Semantic projects. Collaborates with product owners and business partners to identify and understand their business processes, key performance indicators, and data analysis requirements. Serves as a subject matter expert in design review meetings with technical teams and project leads to ensure adherence to enterprise architecture standards; determine feasibility, technical viability, impediments, milestones, schedules, and resources, and develop project plans to meet the needs of the BI project life-cycle. Focused on ensuring the appropriate UI/UX best practices are adhered to during the development of end user reporting, dashboarding, and analytical solutions.Reviews internal processes and procedures to ensure they are relevant and streamlined and that teams are in compliance. Implement changes to processes and procedures that will enforce compliance with regulatory requirements and company policiesDevelop and administer skills assessment, develop training plans, mentor and coach associates, administer the performance review process, interview new candidates, make hiring recommendations, and manage resources to ensure the BI applications development and support teams are adequately staffed with skilled associates. Show less

Digital Marketing IS Manager

• Aug 2013 - Jan 2016

Responsible for the leadership and direction of the centralized Digital Marketing group within the Allegis Group Information Services (IS) organization. The group is responsible for the delivery of marketing services through standard offerings and processes that drive consistent adoption and speed to market. The IS Manager is accountable for Creative Design, UI Development, Search Engine Marketing, Email, Social, Web Analytics, Project and Routine Requirements, Routine work Account Management, and overall client satisfaction of services. The Digital Marketing IS Manager collaborates with IS Leadership, Business Sponsors, and outsourced service providers to develop and manage capabilities that support strategic alignment with the Business; company growth, globalization, and business diversity; and quality speed to market while making use of alternative delivery and support models. Conducts resource planning, allocates resources and ensures achievement of plans; manages tactical objectives and roadmaps for the group; and provides operational guidance that will facilitate the execution of tactical plans and objectives. Show less

Associate Director of Business Intelligence

• Oct 2012 - Jul 2013

Responsible for building, leading and developing a high performing team of developers, project managers, business and reporting analysts and vendor resources. Ensuring deliverables are met on time and within budget or deadlines are appropriately renegotiated. Provide excellent direct project management of larger scale initiatives, as well as, oversight of all projects, including managing the project manager with standard report development projects. Establish and maintain excellent process and structure, including effective team communication so that roles, requirements, dependencies, decisions, and work flow are clearly defined and expectations managed. Define, articulate, and deliver information, reporting and BI technologies that support the analytical needs to a wide range of users, including publishers, business managers and marketing professionals. Develop and support frontend applications that convert data into business information and knowledge sharing across a range of delivery methods (reports, dashboards, ad hoc analyses, etc.) Provided technical leadership for developers, including logic and code review, testing, QA, documentation and other ETL best practices to ensure efficiency and data integrity. Evaluate, present and implement new technologies as they relates to enhancing and upgrading BI technologies. Analyze and collaborate with DBA to improve database strategies and maximize performance, capacity and security. Show less

IT Supervisor - Business Intelligence

• Jul 2012 - Oct 2012

Building team knowledge base by creating professional development plans with team members; identify learning/developmental opportunities for team members; challenge and empower team members to take on more responsibility, promote teamwork, and build an atmosphere of cooperation and quality customer service. Supervises a team’s daily activities; assigns and delegates work responsibilities to team members as required for various projects, monitors project plans, project work hours and project budget. Develops and manages the priority of work requests and resources to ensure the delivery of quality products based upon defined requests.Provides leadership to team members including: hiring, setting goals, salary adjustments within budget and corporate guidelines, performance management, staff development and advancement, performance plans for team members and performance feedback, training sessions related to process/system knowledge, answering questions, providing coaching and counseling, helping to set deadlines, setting an example of how to accomplish tasks in an effective manner.Retained all delivery responsibilities from previous position as Application Integration Specialist. Show less

Application Integration Specialist

• Sep 2010 - Jun 2012

Technical Delivery Manager for Employer Group Reporting, Ideal State Account Reporting, Enhanced Account Reporting. Coordinate and manage CBI projects and plans for development and delivery tasks/issues. Communicate with clients to identify requirements (e.g., data, information needs, processing, specific output, functional and development of test data), and determines their desired outcomes in order to formulate the design of the system and/or offer alternative solutions in a timely manner. Proactively analyze and review emerging Business Intelligence, Web/Portal and Report delivery technologies, changes in the Insurance/Healthcare industry and the business functions of various clients, in order to determine if the advanced applications fit the needs of changing strategies, goals and objectives.Act as a consultative resource representing Business Intelligence programs, projects and design in areas such as infrastructure, security, operations, integration, execution, network and messaging. Also perform or assist in problem resolution, recommending alternative techniques and providing training and guidance related to primary areas of responsibility and emerging reporting technologies. Select, evaluate and recommend third-party software solutions for business problems as appropriate.Conduct performance monitoring, capacity planning, system tuning, availability planning; Analyzes, designs, and documents information to create project SOPs, SLAs, PRDs and the associated deliverables. Provide technical and business documents; including formal/informal oral presentations and standards development/documentation.Mentor staff members on complex technical issues, business knowledge, and system peculiarities. Show less

Senior Systems Analyst

• Jul 2008 - Aug 2010

Implemented a new Employer Group Reporting environment to satisfy the reporting needs of external companies that have a relationship with CareFirst and internal clients that support those relationships. Developed/designed the security framework used to deliver the data outside the corporate firewall. Facilitated the validation process and team to ensure the accuracy of the data and the timely delivery of each version of the SSAS cubes. Worked directly with the corporate PMO office to develop project schedules that demonstrate the work effort and provide accurate status reporting to Executive leadership.Lead administrator for third party reporting application and worked as the primary contact with the external company to ensure data availability was in alignment with SLAs. Maintained user access records to control data access and handled all access requests to support internal and external business lines. Provided technical support to all users accessing the platform and monitored system availability.Managed Hyperion Administration (program and users) using processes defined by IAS management. Create, term, change user access by request from all supported business lines. Created data connections, oracle tables, append and aggregation logic to support a variety of corporate projects.Designed a NASCO revenue ETL shell and Oracle database to support the Billing and Membership division of CareFirst. Developed an AER (Account Experience Report) for the Sales division, combining data from multiple upstream data sources to provide accurate loss ratio statistics and replace a sunsetted reporting process previously developed by the Underwriting area.Promoted from Business Systems Analyst in March 2009. Show less

Marketing Manager, Systems & Analysis

• Mar 2008 - Jun 2008

Primary administrator of MarketFirst e-system for the creation, mapping and execution of all web-based campaigns and processes. Program and maintain all registration and request forms, email reply forms and event reminders. Work with the Web Systems Administrator to provide input on web systems, administration, choices of platforms and best practice sharing, specifically as it pertains to MarketFirst. Pull a variety of data from sources such as Financial/Sales numbers in GreatPlains, SIC Code and Demographic data from Dunn and Bradstreet, Customer Data from SalesLogix and Mapping Data from ESRI BusinessMap. Funnel data through Access and Excel for the purpose of creating a variety of reports including market penetration, determining ROI, and assisting in sales territory design. Primary liaison from Marketing to Avatech's IT and Sales Operations departments providing input and Guidance on the impact of Avatech's systems, including SalesLogix & Great Plains, on marketing's initiatives. This includes being a representative on most upgrade and system change committees. Show less

Sales Support & Deposit Product Manager

• Jul 2007 - Feb 2008

All aspects of sales support, from prospect list development to client base analysis, segmentation and targeting, to sales campaign planning, product launch tool-kits, and results tracking.Responsible for achieving annual deposit goals, managing profit margins and product pricing to meet profit goals.Coordinate campaign plans with all involved departments and business lines including the development of the framework for goal setting, contact lists, tracking, reporting and ROI analysis.Organized and implemented the bank's email marketing strategy including vendor management, creative approval, email data appends, and result analysis. Show less

Market Research Analyst

• Feb 2006 - Jul 2007

Develop and implement market research plans and activities for new products and initiatives, which strengthen the Bank's competitive position in the marketplace. Develop standardized reports identifying key sales, performance and market trends for the internal/external sales and marketing teams and senior management.Assist with planning, implementation and communicating both primary and secondary research; and selecting and managing resource materials including reports and databases that Market and Industry Research uses in the daily course of business.Build and adjust queries within the Business Intelligence Center data warehouse to measure corporate performance, conduct ROI analysis, list generation and campaign reporting. Show less

CRM Project Manager

• Apr 2005 - Feb 2006

Envision, design, and lead various projects that support the strategic goals of the corporation. Managing the creation of schedules, timelines, processes, training materials, training, rollout, report design, and post implementation support requirements for projects. Manage vendor relationships to coordinate and utilize vendor resources for the completion of projects, including direct mail and email, and work with them to track, analyze results, and fine-tune initiatives. Appoint and manage cross-functional project teams; create buy-in, delegate responsibilities, identify dependencies, and reinforce accountabilities. Utilize an Access database to improve overall campaign and project communication throughout the organization. Coordinate with all levels of personnel to create and support a new sales environment focused on improving the profitability of our existing customers and establishing secure relationships with our new customers. Develop and adjust queries within the InformEnt Data Warehouse to capture sales results, for list generation, user security validation, ad hoc analysis, ongoing reporting, and management metrics. Show less