Experience

Davisware
• United States
• Software Development
• 1 - 100 Employee
• Account Manager

  • Mar 2022 - Present


BrainSell

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2021 - Mar 2022

  • Ensure customer retention, drive high levels of customer satisfaction and engagement, and to find opportunities to expand value within our customer base to help them meet their growth objectives. • Become the main point of contact/trusted advisor with assigned customers from post-project implementation through renewal throughout the life of the customer • Develop and maintain relationships with main customers contacts and key stakeholders • Develop growth enablement plans with customers to help them create a roadmap for adoption of technology that can facilitate their future business growth • Proactively check in with customers to ensure usage and adoption of software • Collaborate with Professional Services, Sales, Marketing and BrainSell leadership team to ensure a consistently positive customer experience • Collaborate with Marketing and software publishers/vendors to sponsor campaigns to expand value being delivered to a customer • Capture feedback and facilitate issue resolution in a timely and professional manner • Learn about new software capabilities and how to apply this functionality to help customers achieve their growth objectives • Expand value delivered to our customers by identifying and closing opportunities • Prepare, schedule, and conduct annual or semi-annual customer success reviews with customers; maintain an accurate record of discussions and action items • Develop and share best practices with team members to help us continuously improve • Advocate of behalf of our customers with software publishers/vendors • Seek introductions and develop relationships within other functional areas of a customer account. Show less



Sage

• Australia
• Media Production

• Midmarket Account Manager

  • Dec 2017 - Jul 2021

  • Manage all aspects of an assigned territory based on existing customers and their associated channel partners. • Consistently exceed monthly sales quota of over 300K by 125% increasing revenues for the company. Resulting in constant attainment of target over 3.6M annualy on account portfolio in my territory. • Utilize customer relationship management tools to track, maintain, and target close dates, sales potentials, and close probabilities. • Provide an accurate forecast of revenue on a weekly basis and maintain an adequate pipeline to support monthly revenue goals. • Work with customers and channel partners to proactively engage with assigned customers and channel partners on a consistent basis, aligning base business plan and revenue objectives. • Manage additional projects, assignments and responsibilities as defined by the needs of the business. • Convert raw leads to qualified opportunities using a consultative, value-based selling approach. Show less



Tungsten Network

• United Kingdom
• Personal Care Product Manufacturing

• Early Payment Specialist- Supply Chain Finance

  • Feb 2016 - Aug 2017

  • Assisted in developing and launching supply chain finance program for existing customers within business.• Manage the sales process from beginning to end on Early Payment product with upper level decision makers.• Track, update and report on targeted progress within the companies CRM and in weekly, global team meetings. • Work closely with several other teams within the organization to make sure the quality of work and product offering was top notch.

• Strategic Account Manager

  • Feb 2015 - Feb 2016

  • Onsite Account Manager for Apple providing service delivery, implementing processes, and specific Apple materials for utilization of services. • Responsible for the full end-to-end execution of global outbound communication programs(development, data segmentation, delivery, execution support and measurement) to recruit adoption of Tungsten solution.• Reported to several top tier clients including USG, Dow Jones, Kraft Foods, and Nationwide on their supplier campaign performance and advised strategies on how to positively improve and grow results. • Designed marketing communications tailored to each client and specific supplier base, and monitored click through rates to ensure proper market saturation.• Managed relationships with client stakeholders, meeting with leadership to plan for campaign initiatives, brief on progress, and support execution throughout campaign process.• Created website content specific to each client to focus on educating and enrolling core supplier base. Show less

• Senior Sales Executive

  • Mar 2008 - Feb 2015

  • Provide expert opinion, analysis, and recommendations on market conditions to determine and present opportunities and options to identify and structure new business relationships.• Successfully act as customer-facing representative to diverse suppliers who resell products and services to high-value clientele such as Caesars Palace, Apple, and HP. • Deliver outstanding communication with large scale suppliers/vendors, ensuring real-time support in areas such as pricing negotiations, enrollment status, sales campaigns, and contract terms.• Create reports to track sales goals for team and individuals, and accurately forecast sales as personal motivation and benefit for supervisory decision making.• Develop and deliver multidisciplinary presentations and responsive pricing structures to executive decision makers to forge business partnerships and develop inroads for long-term sales relationships.• Serve as partly commissioned sales representative and consistently achieving over-quota results through excellent product knowledge, ability to determine and meet client needs, and effective follow-up.• Consistently network and cold call for new clients, providing a very positive first impression, as well as increasing company's brand recognition in highly competitive markets. Show less



Universal Gear

• India
• Appliances, Electrical, and Electronics Manufacturing

• Sales Operations Manager

  • Feb 2003 - Jan 2005

  • Worked closely with senior management to develop and implement cost-efficient and effective marketing and hiring strategies, uncover areas of growth, and improve overall store operations for new store concept. • Created and implemented proposals and reports that improved employee recruitment and retention, enhanced performance, and accurately tracked in-store product cycle counts and inventories. • Maximized sales and profits by using sound business practices to implement the store strategy, and determine lucrative selling targets, while setting a standard for outstanding customer satisfaction. • Consistently exceeded sales through persuasive/ consultative selling, in-depth staff sales training and motivation, price promotions, and strong focus on building customer loyalty, • Controlled shrink through day-to-day management of store receipts and inventory control functions, and reduced payroll and other expenses through scheduling improvements and cross-training programs. • Reviewed merchandising efforts including inventory, turn rates, and loss to identify and implement programs that focused on process improvement, operational efficiency, and expense management. Show less



Federated Department Stores (Rich's AKA Macy's)

• Assistant Buyer

  • Jan 2000 - Mar 2002

  • Analyzed daily sales in order to forecast business trends and buyer behavior, and optimized sales and gross margin dollars by analyzing, evaluating and adjusting pricing and other promotional plans. • Ensured timely delivery of merchandise through consistent communication and follow-up, and applied successful negotiation techniques to achieve more lucrative business opportunities. • Provided on-going analysis and interpretation of key business issues, including but not limited to merchandise reports, Open-to-Buy monitoring, sales figures, and other ad hoc analyses. • Ensured top-tier relationships with vendors, providing the appropriate level of interaction with vendors in terms of both timely problem resolution and follow-up communications. • Demonstrated strong ability to utilize merchandising systems and other critical research analyses to make balanced risk-decisions based on company objectives and parameters for success. • Demonstrated excellent vendor and product knowledge and applied this knowledge in order to successfully negotiate with vendors to gain more favorable shipping, delivery and merchandise costs. Show less