IS Supervisor

• Oct 2017 - Present

IS Support Specialist

• Sep 2007 - Sep 2017

SQL Server AdministrationElectronic Medical Record Implementation/SupportQuerying/Reporting T-SQL, SSRS, Crystal ReportsCitrix, Exchange, Active Directory, Windows ServerTechnical Support

Helpdesk Specialist III

• Jul 2005 - Dec 2006

• Provided remote/telephone and onsite technical support to 300+ users at all enterprise sites • Developed custom Crystal reports for Systems depart ment managers and staff • Active Directory user account maintenance in a Wind ows Server 2003 environment • Built and deployed new computers for bank employees • Provided remote/telephone and onsite technical support to 300+ users at all enterprise sites • Developed custom Crystal reports for Systems depart ment managers and staff • Active Directory user account maintenance in a Wind ows Server 2003 environment • Built and deployed new computers for bank employees

Desktop Support Specialist/Technician

• Apr 1999 - Jun 2005

• Provided remote/telephone and field support to 5,000+ users as a member of a 12 member team • Completed and documented Help Desk work orders, which included software, printer and PDA installations • Planned and performed campus-wide migrations of users from Windows NT 4.0 to Windows 2000/XP • Supported all major computer, telephone, and television systems in all areas of the hospital • Provided remote/telephone and field support to 5,000+ users as a member of a 12 member team • Completed and documented Help Desk work orders, which included software, printer and PDA installations • Planned and performed campus-wide migrations of users from Windows NT 4.0 to Windows 2000/XP • Supported all major computer, telephone, and television systems in all areas of the hospital