Experience

Grayza

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Technology Officer

  • Aug 2022 - Present

  At Grayza, I am responsible for the successful design, development and operations of the Grayza platform. An online ordering platform for the hospitality industry. At Grayza, I am responsible for the successful design, development and operations of the Grayza platform. An online ordering platform for the hospitality industry.



JM Tech

• South Korea
• Software Development

• Owner

  • Apr 2008 - Present

  JM Tech was founded to bring enterprise-grade systems to the consumer for a reasonable price. With a passion for and formal qualifications in software engineering and a professional career in IT IT management, strategy and architecture, I have developed a broad and deep set of skills in all facets of IT. I get a lot of satisfaction out of using my enterprise skillset to help small businesses succeed, so this is what I focus on at JM Tech. For more info, visit http://www.jmtech.com.au



RACQ

• Australia
• Financial Services
• 700 & Above Employee

• Head of Enterprise Architecture

  • Jul 2019 - Sep 2022

  As a member of the executive team, I am responsible for leading the development of the IT Strategy, Technical Roadmaps and the Enterprise Architecture practice.

• Enterprise Architect

  • Dec 2018 - Jun 2019

  Sitting across the Banking, Insurance and Roadside Assistance pillars, as Enterprise Architect at RACQ I am required to understand and interpret business goals and drivers and translate them into an operating model - developing a blueprint for the inter-relationships between people, process, information, technology and the external environment. Key duties include: - Developing business, application and technology roadmaps - Maintaining an enterprise application catalogue and managing the application portfolio - Lead the technical selection process for new technology - Develop and enforce standards for enterprise technology - Evolve and mature the enterprise architecture capability - Assist in the development of investment plans, budgets, estimates, and strategies - Lead and contribute to the design of cost effective and value based solutions



BabbleWire Learning Group

• Australia
• Education Management

• Chief Technology Officer

  • May 2017 - Dec 2018

  I was asked to join BabbleWire to lead the digital transformation of their learning and development business. As part of the executive team, I helped shape the company's goals and strategies, established a high performing software development capability and successfully designed and built two enterprise SaaS products. The software arm of the business was later sold to an investing company. I was asked to join BabbleWire to lead the digital transformation of their learning and development business. As part of the executive team, I helped shape the company's goals and strategies, established a high performing software development capability and successfully designed and built two enterprise SaaS products. The software arm of the business was later sold to an investing company.



RSL Queensland

• Australia
• Non-profit Organizations
• 300 - 400 Employee

• Enterprise Architect

  • Feb 2016 - May 2017

  At RSL Queensland I moved into an Enterprise Architect role to help lead a large $40mil business transformation. • Establish an Enterprise Architecture capability• Identify the organisation's Vision, Goals and Objectives• Contribute to the development of Strategies and Tactics• Create current and target architectures (Business, Data, Application and Technology)• Develop work packages and roadmaps• Determine the business value of work packages and recommend the delivery priority• Monitor solution implementation to ensure conformance with the Enterprise Architecture. • Review completed projects to ensure the planned benefits have been realised.

• IT Manager

  • Oct 2008 - Mar 2016

  • Strategic Planning, Portfolio Management and ICT Governance• Procurement, Asset Management, Financial Management• Incident Management, Change Management• Manage a team of 17 IT Professionals and a budget of over $5 million per year• Developed all IT Policies and Procedures based on ITIL v3 and PCI-DSS• Implemented a national network of over 35 sites, two data centres, 80 servers and 650+ users • Implemented the company Intranet using Sharepoint 2013 with automated workflows for forms• Migrated the membership database to Dynamics CRM 2011

• Senior IT Officer

  • Nov 2006 - Oct 2008

  • Implemented Exchange 2003, SQL Server 2005, Active Directory, Microsoft ISA 2006, WSUS and DFS to support core IT services and business applications.• Migrated data and legacy applications from an externally hosted Citrix Environment.• Migrated emails from a hosted Exchange environment.• Implemented 2-Factor Authentication using RSA SecureID.• Designed and implemented the company Intranet using SharePoint Portal Server 2003.• Developed custom Sharepoint Web Parts, Workflows and data connectors in C# to display information from other business systems including MYOB.• Implemented Virtualization using VMware ESX 4.• Provided Level 1, 2, 3 Helpdesk – Desktop and Network support to 80 users state-wide.• Developed a maintenance schedule and performed pro-active maintenance on all IT infrastructure.• Created, managed and deployed the Standard Operating Environment (SOE) using WDS.



Serco Sodexho Defence Services

• IT Support Officer

  • 2002 - 2006

  • Level 1, 2, 3 Helpdesk - Desktop and Network support, supporting 600 users nationwide. • Designed and deployed SOEs to all sites, including greenfield sites. • Developed and implemented the company Intranet using DotNetNuke. • Assisted in the development of a handheld survey application for PDAs; used in assessing company KPIs. • Assisted in the implementation and administration of Citrix. • Contributed technical and best practice IT information to winning tender documentation. • Major role in the migration to PayGlobal finance package. • SME for the configuration and support of the Payglobal HRSS self-service package.