Experience

Braemar

• United Kingdom
• Maritime Transportation
• 200 - 300 Employee

• Service Desk Analyst

  • Jul 2020 - Present

  • Working off Vivantio ticket queue, ensuring high urgency tickets are prioritised and closed more than 90% of the tickets within SLA • Liaise with Accutech in providing a better wireless coverage access • Administrative support include timely updating of Microsoft Azure Active Directory and O365 for new joiners and leavers • Supported Mimecast and Mark 5 systems for end users to ensure 100% security and minimizing down time • Troubleshoot for Windows 10 and have good working knowledge of Office products; provide printer support • Work closely with UK IT Team ensuring all tickets are kept up to date and accurate



GOLDTECH RESOURCES PTE LTD

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Engineer

  • Feb 2018 - Jun 2020

  IT Support - Changi Airport Group and TOTAL Oil Asia-Pacific Pte Ltd • Provided a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment • Created, tested and developed SCCM Workstation images. Tested, evaluated, and packaged software and applications for workstation distribution • Enterprise Mobility Management administration like Teams, Intunes Company Portal for iOS and Andriod registration to ensure 100% security and minimized down time • Create, test and develop current SCCM Workstation images. Test, evaluate, and package software and applications for workstation distribution • Troubleshoot for Windows 10 and have good working knowledge of Office products; provide printer support • Ensure meeting rooms are setup and in operations ready mode • Liaise with Dell and Lenovo in providing for repairs within zero failures • Administered and delivered access cards for all regional end users • Supported Data Centre to ensure 100% security and minimizing down time



ITCAN Pte Ltd

• Singapore
• IT Services and IT Consulting
• 100 - 200 Employee

• Desktop Support Engineer

  • Jul 2015 - Jan 2017

  • Provided a single point of contact for end users to receive support and maintenance within Keppel Offshore & Marine Ltd. • Liaised with Procurement department for IT CAPEX for new purchases. • Worked closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services • Working off a Service Management ticket queue, ensuring high urgency tickets are prioritised and close more than 90% of the ticket within SLA • Created, tested and developed SCCM Workstation images. Tested, evaluated, and packaged software and applications for workstation distribution



NEC Asia Pacific Pte Ltd

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Desktop Engineer

  • Dec 2014 - May 2015

  • Led a team of 12 Engineers to provide a single point of contact for end users to receive support and maintenance within The Farrer Park Company. • Working off a Service Management ticket queue, ensuring high urgency tickets are prioritised and close more than 90% of the ticket within SLA • Working with the rest of the Desktop Support team to ensure security postures are managed and upheld • Managed and configured desk side machines, deployed application/software and applied updates/patches to computers, laptops and other network devices • Acted as an escalation resource to the Help Desk to assist with issues affecting endpoints



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Support Engineer / Assistant Site Lead

  • Feb 2012 - Oct 2014

  • Led a team of 4 engineers to provide 1st and 2nd level onsite support and resolution to technical issues involving network connectivity, network resource access, desktop clients, standard and client's applications, and hardware issues within government accounts. • Provided frontline IT administrative support at Urban Redevelopment Authority with total of 800 users. • Working off a Service Management ticket queue, ensuring high urgency tickets are prioritised • Working with the rest of the Desktop Support team to ensure security postures are managed and upheld • Managed & configured desk side machines, deployed application/software and applied updates/patches to computers, laptops and other network devices