Experience

SOS|Support

• United Kingdom

• Chief Executive Officer

  • May 2004 - 19 years 8 months

  Draper, UT I founded SOS|Support 2004. I enjoy putting systems and processes in place that take care of our clients. We have great relationships with our clients and helping them Pro-Actively day to day is what motivates us. We have a hard working happy-to-help staff and the best customer service in the our vertical. We were one of only two IT support firms recognized in both 2017 & 2018 as a Utah Top 100 Fastest Growing companies. We were recognized by CRN as a "Next Gen 250" National Award winner… Show more I founded SOS|Support 2004. I enjoy putting systems and processes in place that take care of our clients. We have great relationships with our clients and helping them Pro-Actively day to day is what motivates us. We have a hard working happy-to-help staff and the best customer service in the our vertical. We were one of only two IT support firms recognized in both 2017 & 2018 as a Utah Top 100 Fastest Growing companies. We were recognized by CRN as a "Next Gen 250" National Award winner in 2017 and 2018 which recognizes IT solution providers who have "successfully transformed their business to meet the demands of emerging technologies such as cloud computing, IoT, virtualization, mobility, business analytics and intelligence," Lastly, we were honored to receive the channel futures Global Top 501 MSP award. This award is given to the top 501 IT MSP's globally (MSP=Managed Service Provider). This award wasn't based on revenue or profit but rather on the quality of service our company provides. My favorite part of my position with SOS|Support is consulting with new or existing clients; performing vCIO responsibilities; learning about problems the organization is having and implementing solutions; helping clients project budgeting for the upcoming year; high level IT consulting. Often over-looked critical factors that all business executives need to look at is how their I.T. affects the bottom line. I can help to change the perspective or lens on I.T. as assets. What is the cost of the client to have slow networks, downtime, malware, vulnerability to hacking, employee threat awareness, the cost of not having a backup-disaster-recovery solution in place. We are on the forefront of I.T. security as malware, ransomware and phishing attacks are at an all time high. SOS|Support exists as a MSP (Managed Service Provider), ITSP (I.T. Service Provider), and is becoming experts as a MSSP (Managed Security Service Provider). Show less



Computer Network Service

• Spain

• Partner and Onsite Support Specialist

  • 2001 - 2003

  Onsite I.T. support specialist to multiple small and mid size businesses



PC Easy

• Germany

• Computer Repair Technician

  • 1998 - 1999

  Salt Lake City, UT I was a full time technician for PC Easy back in the computer sales boom era. It was fun and educational work.