Experience

Kreamer Feed Inc.

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• President - Chief Executive

  • Dec 2014 - Present

  Kreamer Feed was founded by George Robinson in 1947. From deliveries on the back of an old pickup truck to thousands of tons a year in bulk feed trucks, Kreamer Feed has grown to be one of the most respected names in the feed industry. Now under third generation management, the company looks forward to expanding sales across the country and around the world.

• Vice President

  • Nov 2012 - Nov 2014

  Vice President of AdministrationResponsible for Human Resources, IT, Quality and Risk Management functions



Nature's Best Organic Feeds

• 215 Kreamer Avenue, Kreamer, PA 17833

• President

  • Dec 2014 - Present

  Nature's Best Organic Feed is made and distributed by Kreamer Feed, Inc in a mill used exclusively for certified organic feed manufacturing. We strive to provide you with the best possible organic feeds on the market today. We began making bulk organic layer feed over 20 years ago. Fifteen years ago we added organic broiler feed. In 1998 we decided to become the leading certified organic feed manufacturer in the United States and to try selling our feed in the global market place. To accomplish this we became certified by first, NOFA, NY and currently by Pennsylvania Certified Organic. To fulfill the needs of our ever increasing organic customers we developed products as well as hired technical and sales support staff. We organized a sales program including dealers and became active in the organic industry. We then made a promise to our suppliers, customers, and the industry that we were committed to serve them with products that are guaranteed to satisfy their needs and whose integrity cannot be questioned. Nature’s Best Organic Feed can be trusted to be a high quality, nutritionally balanced feed that is backed up by personnel well trained in customer satisfaction. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Vice President

  • Apr 2010 - Nov 2012

  Created collaborative interdepartmental corporate regulatory review process for all global government oversight agencies to ensure identified opportunities were mitigated across the enterpriseProvided oversight for remediation of Office of the Comptroller of the Currency and Consumer Financial Protection Bureau issues for North America across all consumer business lines

• Assistant Vice President

  • Aug 2008 - Apr 2010

  Collection Agency Performance Manager. Supervised the outsourcing and collection of changed off loan receivables in excess of $6.1 Billion.Managed 14 agencies and over 500 debt collectors Increased liquidation rates by 14% adding over $400 million to the corporation’s bottom line. Implemented inventory reconcilement tool for all agencies reducing regulatory and legal risk.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Assistant Vice President

  • 2007 - 2008

  Product Development Research and Development – Project Manager Responsible for the development and implementation of new credit card products to enhance Bank of America’s financial results while also increasing customer satisfaction. Organized Risk Analysis and other DMAIC workshops, summarized findings and presented them to executive management Evaluated statistical and qualitative focus group results in order to recommend the best product for implementation. Product Development Research and Development – Project Manager Responsible for the development and implementation of new credit card products to enhance Bank of America’s financial results while also increasing customer satisfaction. Organized Risk Analysis and other DMAIC workshops, summarized findings and presented them to executive management Evaluated statistical and qualitative focus group results in order to recommend the best product for implementation.



MBNA America

• United States
• 1 - 100 Employee

• Assistant Vice President

  • Feb 2004 - May 2007

  Business Development, Mergers and AcquisitionsPortfolio AcquisitionsCoordinated the acquisition and transition of 1.15 MM customers and over $1.70 Billion in outstandings to MBNA AmericaAccount executive for recently acquired loan portfolios Utilized statistical analysis to determine account level pricing post conversionFacilitated multiple audits to ensure accuracy of creative documents, including plastics, for consumersSupervised the first American Express to American Express conversion in the credit card industryDeveloped conversion segmentation to limit expense to MBNA America while increasing revenue opportunities resulting in 11% ROI for acquired portfoliosAssisted in the development of the first credit card rewards program for MBNA Canada Show less

• Assistant Vice President

  • Sep 2002 - Feb 2004

  Collections - Team Lead Initiated changes to correspondence processing to reduce staffing by 40% without compromising quality Managed the Service Member’s Civil Relief Act for consumer loan products Directed the processing of all bankruptcy petitions and related inquiries received by Bank of AmericaDeveloped new processing for Chapter 13 petitions that increased revenue to the organization by over 5%Managed outward calling teams of 20 associates in both the thirty and sixty day delinquency bucketsProvided timely feedback to ensure their consistent developmentExceeded team productivity standards every month Show less

• Officer

  • Apr 1997 - Aug 2002

  Credit Underwriting - ManagerCompleted monthly performance analysis and reviewed trends with team members and senior managersVolunteered to conduct divisional tests to increase efficiency, productivity and ROIInitiated the outbound calling technique to increase balance transfer opportunitiesMaintained delinquency and charge-off rates below the company averagesAchieved Top Performing Team seven of twelve months, a company recordMergers and Acquisition Interim Servicing Team - Managed 85 people in the First Union Credit Card Lending Center in Augusta, GA - Responsible for all aspects of the operation including personnel, lending quality and compliance - Decreased the average application processing time from 26 days to 14 days - Developed process for handling credit card correspondence post conversion - Instituted a new Fraud strategy that avoided over 1 MM in potential fraud during its first 30 days in production Project Manager - Generated and distributed analytical reports concerning Credits’ operations - Monitored various aspects of staffing and proposed cost savings to senior management - Facilitated the two largest people moves in the departments’ history - Created and administered new education modules for new managers to the departmentSunTrust Interim Servicing Team - Developed and instituted decisioning strategies consistent with those of Bank of America - Piloted the process of instant credit decisioning for existing customers - Managed production efforts of Credit Acquisition, Line Increase, and Risk DetectionAssistant Manager - Contributed to the development of team members both personally and professionally - Piloted the use of PC’s by associates in the department and reported the finding to senior managementSenior Credit Analyst- Reviewed decisions that presented exposure risk- Decisioned credit card applications and line increase requests, giving each applicant individual attention while limiting the risk to MBNA America Show less

• Account Manager I, II, III

  • Jun 1996 - Apr 1997

  CollectionsAssisted customers in thirty through one hundred and twenty-day delinquency stages by recommending payment plans and providing debt management