Experience

MarVivo

• Mexico
• Environmental Services
• 1 - 100 Employee

• Chief Operating Officer

  • 2022 - Present

  MarVivo is pioneering the development of new sustainable economic models with a focus on marine-ecosystem-dependent coastal communities. The MarVivo Team is an international network of multidisciplinary specialists with professional background in climate, biodiversity, community, analysis and engagement, legal & political arenas, ecotourism and hospitality development. MarVivo is pioneering the development of new sustainable economic models with a focus on marine-ecosystem-dependent coastal communities. The MarVivo Team is an international network of multidisciplinary specialists with professional background in climate, biodiversity, community, analysis and engagement, legal & political arenas, ecotourism and hospitality development.


10 Arrow Ventures
• Principal/CEO

  • May 2020 - Present

Nutrition Solutions
• Wellness and Fitness Services
• 1 - 100 Employee
• Chief Operating Officer

  • 2021 - 2021

Barco
• Advertising Services
• Vice President of Service | Americas

  • 2018 - 2020


Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Vice President | GM | Enterprise Services

  • 2013 - 2018

  Directed all aspects of Onsite & Remote Service Delivery, Technical Support, Product & Solution Support, Customer Experience, Services Business Development, and P&L Management. Demonstrated success in increasing efficiency and client satisfaction while bolstering the top and bottom lines. Head of service and operations for Samsung Business, operating as a start-up with Samsung electronics. Protected and facilitated rapid growth of Samsung Business annual revenue stream through innovative improved solutions, customer support, quick problem resolution and enhanced capabilities. Launched Enterprise Business Support Center, B2B product support labs and training centers, which provided advanced remote support, proactive & diagnostic services, product quality testing, and technical training, streamlining resolution time, higher product quality and improved customer experience.



NSTAR Holdings

• Business Consulting and Services

• Managing Partner | Retail | Ecommerce | Management Consulting | Properties | Gruene Trading Company

  • 2011 - 2014

  Led operations and strategic direction with full P&L accountability for holding firm with interests in multiple lines of business. Principal for Management Consulting specializing in strategic business development, operations and process improvement. Drove business growth, marketing and product branding in ecommerce and retail business. Spearheaded the successful sale of the Gruene Trading Company in 2014. Led operations and strategic direction with full P&L accountability for holding firm with interests in multiple lines of business. Principal for Management Consulting specializing in strategic business development, operations and process improvement. Drove business growth, marketing and product branding in ecommerce and retail business. Spearheaded the successful sale of the Gruene Trading Company in 2014.



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Director | Global Operations and Strategy

  • 2007 - 2012

  Selected to oversee operations and develop strategy for Global Services Compliance, Quality and Partner/Vendor Resource Management. Drove execution and led operations for organization consisting of Six Sigma Process Engineers, Auditors, Partner Managers and Resource Managers, managing 5000+ internal Dell technicians, consultants and engineers, 4000+ contractors and $1B in partner spend. Led operations team that drove execution and provided governance for Global Partner Optimization Savings Programs that yielded $100M over a three-year period – exceeding all expectations and targets.

• Global Services Strategic Alliances Director

  • 2010 - 2011

  Directed, manged and developed strategic relationship and multi-phased initiative analysis for Global Strategic Alliances on behalf of Dell Services. Interfaced with executive leadership team from both Dell and Alliance Partners by providing thought leadership, driving initiatives to strengthen services portfolio and promote growth through a focused go-to-market partnership strategy. Drove 360⁰ view of joint strategic partnership and focused needs around joint offering development across both Dell and partner sales channels, for both internal and external customer usage.

• Senior Manager | Global Leader | Services Resource Management

  • 2007 - 2010

  Led Global Resource Management and external Talent Acquisition organization for Dell Services. Managed organization of 45 Resource Managers and recruiters coordinating sourcing, management, scheduling, productivity and utilization of 9000+ Dell badged and contractor field consultants, engineers and technicians. Spearheaded global rollout of Resource Management to standardize and improve processes, tools and programs. Traveled extensively overseas, to establish trust, implement scalable work plans and build out global teams.Partner Manager and Senior Consultant | Dell Services | 2007-2008



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Lieutenant Commander | NFO | Chief Schedules Officer | Instructor Navigator | 562nd FTS

  • 2003 - 2007

  Managed Operations Department for the largest squadron in the Department of Defense, including management and allocation for 100,000+ training hours annually to 200 Instructors and 450 students. Reduced annual $20M+ flight hour budget by $4M over 3 year period, while maintaining syllabus requirements and 100% on-time graduation rate.

• Mission Commander | Tactical Coordinator | Naval Flight Officer | VP40

  • 2000 - 2003

  Mission Commander of Special Projects P-3C Orion Aircraft and Crew, with extensive joint, international and combat experience. Conducted overland and maritime surveillance, anti-submarine warfare and anti-surface warfare in multiple operations including Iraqi Freedom and Enduring Freedom. Recognized as the leader of the top combat aircrew in the command.

• Assistant Training | Operations Dept Head | IT Division Officer | Public Affairs Officer | VP40

  • 2000 - 2003

  Executed daily ground, simulator and flight schedule for 350 aviators and 8 $30M P-3C aircraft. Directed IT Division and managed all network, computers and equipment across multiple global sites. Led squadron through multi-million dollar transition to the Navy Marine Corps Intranet (NMCI) program, which provided secure, universal access to integrated voice, video and data communications.

• Naval Flight Officer

  • 1998 - 2000

  Naval Flight training



Office of Legislative Affairs/White House Liaison | Pentagon

• Assistant Speech Writer | Secretary of the Navy (SECNAV) | John Dalton

  • 1998 - 1998

  Provided critical research and original writing support for speeches and written correspondence for SECNAV to the public and high ranking members of government. Earned Letter of Commendation from the SECNAV. Provided critical research and original writing support for speeches and written correspondence for SECNAV to the public and high ranking members of government. Earned Letter of Commendation from the SECNAV.


Pentagon
• Software Development
• Intern | Undersecretary of Defense | Aquisitions and Technology

  • 1997 - 1997