Experience

Open2view

• 新西兰 坎特伯雷区 克赖斯特彻奇

• Professional Photographer

  • Mar 2021 - Present



Apollo Motorhome Holidays

• 新西兰 坎特伯雷区 克赖斯特彻奇

• Customer Service Specialist

  • Aug 2020 - Jun 2022

  Responsible for the on-road communication with guests about breakdown or accident related matters- guest service focus in accordance with company polices and procedures. Liaises with suppliers and Apollo staff to ensure vehicle repairs are undertaken efficently within quoted costs and timeframe Provides assistance to the department of escalation of conflict resolution Responsible for the on-road communication with guests about breakdown or accident related matters- guest service focus in accordance with company polices and procedures. Liaises with suppliers and Apollo staff to ensure vehicle repairs are undertaken efficently within quoted costs and timeframe Provides assistance to the department of escalation of conflict resolution



Little Penguin Holiday

• Christchurch

• Operations Manager

  • Nov 2017 - May 2020

  Plans, organizes, directs& controls the operations of travel-related agencies Managing social media marketing across all platforms Developing and implementing marketing plans, optimizing overall tourism products to improve customers' experience Plans, organizes, directs& controls the operations of travel-related agencies Managing social media marketing across all platforms Developing and implementing marketing plans, optimizing overall tourism products to improve customers' experience



Oamaru Blue Penguin Colony

• Oamaru

• Customer Service/Tour Guide

  • Jan 2017 - Jul 2017

  • Giving English/ Chinese commentary about penguins and surroundings • Guided tour around colony and the Waitaki region • Processing all customer bookings and inquires • Giving English/ Chinese commentary about penguins and surroundings • Guided tour around colony and the Waitaki region • Processing all customer bookings and inquires



BX Foods NZ Ltd (Binxi Foods NZ Ltd)

• Oamaru

• Labour/ Interpreter

  • Jan 2016 - Jun 2017

  • Liaising with Chinese clients, interpreting when Chinese clients on site • Inventory management, Administration and Documentation • Packing meat products, Piece labelling, Quality control • Liaising with Chinese clients, interpreting when Chinese clients on site • Inventory management, Administration and Documentation • Packing meat products, Piece labelling, Quality control



Bidfood New Zealand

• Christchurch

• Customer Service Officer

  • Jun 2015 - Oct 2015

  • Processing orders with accuracy and efficiency, inbound calls/ Emails • Following up on customer complaints and queries in a timely manner • Managing and growing a customer service database working alongside account managers, credit control and invoicing • Processing orders with accuracy and efficiency, inbound calls/ Emails • Following up on customer complaints and queries in a timely manner • Managing and growing a customer service database working alongside account managers, credit control and invoicing



Family Business

• Xinjiang, China

• Senior Sales Representative

  • Jan 2014 - May 2015

  Small family-run business which crops and sales Chinese dates and supplies the local /domestic markets and online TAOBAO market • Managing online business(B2C): Customer service/ marketing survey • Stock and inventory controls: orders packing and dispatching • Liaison with local distributors and setting local market booth Small family-run business which crops and sales Chinese dates and supplies the local /domestic markets and online TAOBAO market • Managing online business(B2C): Customer service/ marketing survey • Stock and inventory controls: orders packing and dispatching • Liaison with local distributors and setting local market booth