Experience

Center for Public Management at the University of Oklahoma

• United States
• Higher Education
• 1 - 100 Employee

• Energy Assistance Supervisor

  • Jan 2023 - Present

  Norman, Oklahoma, United States

• Energy Assistance Gatekeeper/Lead

  • Jan 2022 - Jan 2023

  Norman, Oklahoma, United States



Paycom

• United States
• Software Development
• 700 & Above Employee

• Product Specialist

  • Oct 2021 - Jan 2022

  Oklahoma City, Oklahoma, United States



Fanatics, Inc.

• United States
• Performing Arts

• Retail Team Lead

  • Aug 2019 - Oct 2021

  Norman, Oklahoma, United States



Center For Public Management at The University Of Oklahoma

• United States
• Higher Education
• 1 - 100 Employee

• Educational & Support Specialist

  • Feb 2018 - Oct 2020

  Norman, Oklahoma



Follett, University of Oklahoma Bookstore

• Retail Team Member

  • Jul 2017 - Feb 2018

  Norman, OK



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Relationship Manager

  • Aug 2016 - May 2017

  Lewisville Texas Serve as the primary contact for customers and third party partners of Chase. Supports defense of default and real estate claims, escalation of second tier resolution for foreclosure processing.

• Sr. Lead Operations Specialist

  • Mar 2015 - Mar 2016

  Coppell, Texas

• Customer Assistant Specialist

  • May 2014 - Feb 2015

  irving, texas



JPMorgan Chase

• United States
• Investment Management

• Customer Care Supervisor

  • Sep 2011 - Aug 2013

  4 Metrotech Plaza Chase.com pilot program currently supervising 15 agents as they reach out to 3,000 newly acquired borrowers a week, to explain the benefits of using Chase.com to manage their new mortgage online. This is a 10 week project that has the potential to help the Mortgage Banking division. Original forecast for actual customer contact was 6%. To date we are at 28% right customer contact and growing. Daily operations of Attorney General Settlement call line,were customers received information… Show more Chase.com pilot program currently supervising 15 agents as they reach out to 3,000 newly acquired borrowers a week, to explain the benefits of using Chase.com to manage their new mortgage online. This is a 10 week project that has the potential to help the Mortgage Banking division. Original forecast for actual customer contact was 6%. To date we are at 28% right customer contact and growing. Daily operations of Attorney General Settlement call line,were customers received information about the recently announced federal agreement with the major banks. This was a Two and a half month project with a team of 27 call agents. We were originally designated as back ups to the main call centers in Ohio but after performing at a high level the first Two days we were elevated to a Tier 1 status full time to handle 1,600 calls per day. BK1 Document retrieval project were I managed 4 Research Analysts in finding and categorizing documentation for 100 cases a week to help Deloitte(Independent Consultant) gather information on various bankruptcy issues. Agents were responsible for maintaining a 95% error free avg, my teams avg was 100% error free at the end of our time on the project. Show less



Borders

• Belgium
• Online Audio and Video Media

• Loss Prevention Supervisor

  • Aug 2006 - Sep 2011

  2 Penn Plaza Customer service, floor supervision, facilities maintenace, event planning, merchandising, cash handling, cctv monitoring, incident report filling, training staff in company loss prevention protocols, managing 10 member loss prevention team, store auditing, monitoring habits of organized retail crime rings, communicating with police/anti crime units, inventory, helped keep the store way beneath 2% shrink number.



Madison Square Garden

• Entertainment Providers

• Merchandise Supervisor

  • Aug 2001 - Feb 2007

  2 Penn Plaza Merchandising, store/stand supervision, customer service, event management, working with various vendors.



F.A.O. Schwarz

• United States

• Merchandise Manager

  • Nov 1993 - Jul 1999

  767 5th Avenue, New York NY Department supervision, merchandising standards, events management, new product launches, scheduling, product testing,staff meetings, staff motivation.