Experience

VIIVA

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2021 - Present

  • Respond to telephone, WeChat, and email inquiries, providing quality service to customers and associates inquiring about the availability of products, on-sale products, or status of orders. • Listen attentively to the caller’s needs to ensure a positive customer experience. • Access electronic and paper cataloging system to look up product information and availability. • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. (American, Chinese, Taiwanese, Russian, Amish) Show less



Western Chicken Game develop Studio

• Founder

  • Sep 2018 - Apr 2020

  • Outlined detailed business plan, drafted mission statement, and defined corporate vision. • Obtained essential funding to get business moving at early stages. • Identified operational weaknesses and developed improvement plans to correct problems. • Assessed, optimized, and elevated operations to target current and expected demands. • Managed and motivated employees to promote professional skill development. • Recruited and hired individuals demonstrating passion, dedication, and added value to the team. • Assessed team proficiencies, identifying, and targeting areas for improvement. Show less



MJI

• United Kingdom
• Business Consulting and Services

• Assistant Project Manager

  • Jan 2019 - Jan 2020

  • Led weekly production and operations contactor meetings, facilitating stronger communication, and helping to resolve critical issues. • Kept sites compliant with local regulations to prevent unnecessary delays. • Scheduled vendor and service companies for mixed types of operations. • Kept accurate records of all detail related to the job, including materials used, employee timesheet, client issues, and accident reports. • Coordinated presentations for customers and project members detailing project scope progress and result, keeping all entities well informed of milestones and goals. Show less



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Swim Coach

  • May 2016 - Feb 2018

  • Provided detailed and professional instruction to all-aged students on various swimming styles and techniques, ensuring that safety guidelines were followed. • Coached different level swimmers; developed and maintained close relationships with clients. • Educated students on life-saving techniques. • Provided detailed and professional instruction to all-aged students on various swimming styles and techniques, ensuring that safety guidelines were followed. • Coached different level swimmers; developed and maintained close relationships with clients. • Educated students on life-saving techniques.