Experience

Zeller Plastik

• Packaging & Containers
• 100 - 200 Employee

• Quality Control Supervisor

  • Oct 2018 - Present

  Job Responsibility:1. Lead ISO9001, BCR-IOP, OS system controlling & optimization mgmt. for quality doc & process2. Annual quality system audit for third party & customer to dig out risk & take actions3. Total quality mgmt. from supplier chain to end markets 4. Lead products’ life cycle quality mgmt. from design, manufacturing, delivery, service5. Quality engineering mgmt. contains DOE, APQP, FMEA, SPC, PPAP, MSA6. Quality engineers recruit, training, job distribution, KPI mgmt. and total QC & QE leading 7. Critical quality issues invlolving and issue analysis & delivery 8D report8. Leading lean manufacturing mgmt. & 6 sigma quality improving9. Customer complaint dealing and CX mgmt. to improving high satisfaction10. Regular quality conferences meeting organization & other engineering meeting including Summary & Performance:1. 50% complaint cases reducing with high CX from customers in 20192. Annual 300 DPPM failure rate lower than target 500 DPPM3. 21% YoY quality improving compared with 3% target 4. Completed 4 products from trail design to mass production with high customer recognition5. No critical non-compliant detected from third party or customer quality audits



CETC Microwave Communication （Shanghai）Co.,Ltd

• Quality System Engineer

  • Oct 2017 - Sep 2018

  Job Responsibility:1. Overall lead to define and audit the IS9001/TS16949 quality system2. Overall lead to establish the QFD tools based on products’ requirement.3. Overall lead to use FMEA/DFX/DOE to support supplier to establish the analyst tool.4. Overall lead to use the quality tools (Fishbone/DOE) to fix the pre-design issues.5. Overall lead to use MSA/CPK/SPC to improve the quality ability during mass production6. Overall lead to track the quality issues and monitor the quality performance 7. Lead to present the quality month meeting and track the quality 8D report8. Overall use 6 sigma to management the supplier9. Overall lead to establish the SIP based on reasonable quality requirement.10. Overall corporate with RD/Sourcing/PQE to work together to fix the issues.Summary & Performance:1. Excellent performance and year to year having 11% quality improvement during annual appraise from 20172. Critical quality issues under 5 pcs target which average has 2 pcs during annual appraise from 20153. Great improvement of customer satisfaction with 98 score (Total 100)



Shanghai Hengyuan Macromolecular Materials Co., Ltd.

• Quality Supervisor

  • Feb 2014 - Aug 2017

  Job Responsibility:1. Overall responsibility of defining and auditing the quality system of ISO9001 and 169492. Overall lead the quality management in supplier chain & manufacturing & shipping quality control 3. Lead to responsibility from project define, product design, manufacturing, mass production with total life cycle quality management4. Overall lead to responsibility of the critical quality analyst and dealing and make sure the quality level at the leading position5. Lead to deal with the customer compliant and make high CX6. Overall define the quality target index and make the quality step by step improvement by quality control and plan 7. Overall lead to make the project of 6 sigma and lean management to make the cost down and quality improvement8. Need to corporate with related cross-functions like RD/PE/Souring/Supplier to fix the related issues 9. Responsibility of the staff’s recruitment, development, appraise and Dept. managementSummary & Performance:1. 0.08% failure rate of the product with lower than 0.3% target 2. Market complaint month failure rate with 200 DPPM which much lower than 500 DPPM target 3. Employees’ mutual appraise with 97% and the target with 87%4. The excellent award appraise from customers and keep us as the key suppliers list



Shanghai Hitachi Electrical Appliances Co.,Ltd.

• Quality Supervisor

  • Jul 2004 - Jan 2014

  Job Responsibility:1. Overall responsibility of the company’s and supplier quality system and also the annual audit which make sure the supplier can meet our AVL requirement 2. Overall lead the measurement lab with MSA effective implement of company and suppliers 3. Lead to define the necessary IQC/IPQC/OQC SIP and training with the inspectors 4. Overall lead to fix the critical top issues with the effective solution implement also the month report review with high level 5. Lead to use 6 sigma to get the quality improvement with step by step 6. Need to corporate with related cross-functions like RD/PE/Souring/Supplier to fix the related issues 7. Other task from high level managersSummary & Performance:1. 0.2% failure rate of the product with lower than 0.5% target 2. Annual quality performance with 11% improvement which higher than 3% target3. The excellent award appraise from customers and keep us as the key suppliers list4. Supplier with high audit result, and average with 93% that high then 75% target