Experience

Commercial Kitchen Installers Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Service Manager

  • Feb 2023 - Present



Concierge Group Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Regional Service Manager

  • Aug 2022 - Feb 2023

  Manages regional service department for repairs, parts ordering, parts returns, customer service and support, technician management, and fleet management. Created multiple policies and procedures manuals for technicians and office staff. Created policies and procedures for every aspect of the service department and operations of the service department. Manages regional service department for repairs, parts ordering, parts returns, customer service and support, technician management, and fleet management. Created multiple policies and procedures manuals for technicians and office staff. Created policies and procedures for every aspect of the service department and operations of the service department.



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• LG DMST

  • Feb 2022 - Aug 2022

  Serviced LG appliances in consumer homes while providing an exceptional customer experience. Managed inventory and performed numerous administrative tasks. Represented the company in a professional manner that customers should and always will expect. Serviced LG appliances in consumer homes while providing an exceptional customer experience. Managed inventory and performed numerous administrative tasks. Represented the company in a professional manner that customers should and always will expect.



Sarah's Appliance Repair LLC

• United States
• Consumer Services

• Branch Manager

  • Oct 2021 - Jan 2022

  Worked on company growth in a new service area through extensive social media and search engine marketing. Extensive marketing research and analysis. Worked directly with customers and technicians to provide the best appliance repair experience and customer satisfaction possible. Also worked in the field repairing high end residential appliances and providing professional face-to-face customer service. Worked with other employees including customer service representatives and marketing teams to create the best brand and experience possible. Show less

• Branch Manager

  • Apr 2018 - Sep 2021

  Worked directly with customers and technicians to provide the best appliance repair experience and customer satisfaction possible. Also worked in the field repairing high end residential appliances and providing professional face-to-face customer service. Worked with other employees including customer service representatives and marketing teams to create the best brand and experience possible.

• Service Technician

  • May 2015 - Apr 2018

  Performed in-home appliance repairs on high and lower end residential appliances. Work directly with customer to ensure a professional experience that would keep the customer coming back.