Experience

Automated Retail Technologies

• United States
• Retail
• 1 - 100 Employee

• Director of Production

  • Jul 2023 - Present

  Director of Production overseeing the Las Vegas, NV, and Sarasota, FL Just Baked Kiosk Production, Hardware, and Development.

• QC Manufacturing Manager

  • Dec 2021 - Jul 2023

  QC Manufacturing Manager on Just Baked Vending Machines.



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Quality Control Engineer

  • Aug 2021 - Dec 2021

  QC Manufacturing Engineer on Just Baked vending machines from Automated Retail Technologies. Contract ended and was hired full-time by Automated Retail Technologies. QC Manufacturing Engineer on Just Baked vending machines from Automated Retail Technologies. Contract ended and was hired full-time by Automated Retail Technologies.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Level II Customer Engineer

  • Jan 2012 - May 2021

  Provided installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within my assigned territory/region . Provide continuity of customer operations and high levels of customer satisfaction . Provided installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within my assigned territory/region . Provide continuity of customer operations and high levels of customer satisfaction .



Pendum LLC.

• Las Vegas, Nevada, United States

• 2nd Line ATM Field Services Repair Technician

  • Jun 2008 - Jan 2012

  I drove a company provided vehicle, traveling to various ATM or customer locations in the Las Vegas metro and surrounding areas. Accepted and promptly ran ATM repair service calls from the call center/dispatch within service contract hours (SLA’s). I was responsible for running full software diagnostics on troubled and/or out of service ATM's using Windows based programs, OS2, and other ATM proprietary software. I performed 1st and 2nd line mechanical and electronic repairs on numerous ATM models including: Wincor, Diebold, NCR, Triton, Hyosung, Tranax, etc., using a variety of hand tools and/or other ATM diagnostic equipment. I closely maintained and ordered car stock inventory for various ATM types within the region, while keeping a detailed record of all parts and inventory used. I utilized a variety of ATM error codes that aided in troubleshooting and repairing problems if the fix was not outwardly apparent. I utilized all testing equipment such as multi-meters, general and specialized hand tools, software diagnostics, communication break out box, etc. I also regularly performed preventative maintenance on ATM's when applicable and necessary. I worked closely with ATM owners, bank representatives, and sub-contractors to solve and repair customer ATM issues. I communicated with customers daily in person or via telephone on troubled machines to provide better and continual customer service. I helped provide on-site technical training for newly hired field technicians, and constantly strove to better my own personal training. Show less