Experience

JJT Transportation & Logistics

• United States
• Truck Transportation
• 1 - 100 Employee

• Freight Broker

  • Feb 2019 - Present

  Support office operations by taking calls from drivers, customers, and/or carriers for efficient freight transportation and delivery. Duties include accepting freight orders and arranging pickup and delivery, negotiating freight rates, and maintaining customer satisfaction through pro-active communication. Support office operations by taking calls from drivers, customers, and/or carriers for efficient freight transportation and delivery. Duties include accepting freight orders and arranging pickup and delivery, negotiating freight rates, and maintaining customer satisfaction through pro-active communication.



Werner Enterprises

• United States
• Truck Transportation
• 700 & Above Employee

• Safety Specialist Team Lead

  • Nov 2016 - Mar 2019

  The main purpose of this position is to handle transportation related problems and concerns that arise relating to any safety issue. This position will answer hotline telephones and trouble shoot various transportation related problems and concerns. This will require entries into the AS/400 computer system and the use of Microsoft Word. Day shifts will answer phone calls on hazardous materials and complaints on drivers. A checklist will be reviewed with the driver & direction given as to which placards need to be displayed. Address motor public concerns on drivers, check the driver’s record, determine if an incident report is needed. Incident reports are then forwarded to a Director in Safety. Evenings/Nights will answer phone calls relating to accidents, cargo claims, workers’ compensation, hazardous materials, family emergencies, and complaints on drivers. Reports will be taken and notify on-call personnel if needed. Assign independent adjuster’s and make determination of whether or not the driver needs a post-accident drug or alcohol screen as prescribed by DOT. This is a safety sensitive position. In addition to the Safety Hotline duties, the Team Lead is responsible for all department training materials, training new employees in the Hotline, ensuring compliance with all applicable federal regulations, along with balancing expense reports, challenging and reviewing DOT violations.

• Safety Specialist

  • Jun 2013 - Feb 2019

  The Safety Hotline is the 911 center for Werner Enterprises. Staffed 24/7/365 and ready for all our transportation-related emergency situations. The Hotline is a resource for all safety-related situations encountered by our driver associates as well as our office associates and the motoring public. Daily operations consist of several different tasks which include but are not limited to following up on DOT inspections received by the drivers, Hazardous Materials violation tracking, starting and completing Hazardous Materials briefings and giving proactive reminders to drivers who pull such loads. I also address motorist complaints and driver illnesses through incident reports and follow up accordingly. Some of the reports that come to the Hotline do require a coaching and counsel session to be completed with the driver. The Hotline is also responsible for imputing driver citations and following up on violations not reported by a driver through SuperVision which is a third-party company Werner uses to monitor all commercial licenses records for the company.

• Safety Logs Compliance

  • May 2009 - Jun 2013

  The Log department is a division of the Safety department responsible for fleet-wide compliance with the FMCSA Hours of Service regulations. Our consultants are available 24 hours a day, 365 days a year to provide customer service to drivers with questions pertaining to their log records, regulations, and the MCP200 Hours of Service application. The Log department is also responsible for auditing drivers' logs for violations of the Hours of Service regulations, counseling the drivers, and determining/carrying out disciplinary action.



Netshops Inc / Ozburn Hessey Logistics

• Shipping and Quality Control Manager

  • Jan 2005 - Jun 2009

  Responsible for analyzing customer's business needs, presenting solutions, and making recommendations to support the business model while ensuring sales, retention, and objective compliances are met. Ensured that freight drivers were available to transport products and services.Description of Responsibilities:-Maintained receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. -Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. -Completed warehouse operational requirements by scheduling and assigning employees; following up on work results. -Maintained warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.



Menlo World Wide Logistics

• United States
• Warehousing and Storage
• 1 - 100 Employee

• HLA Materials Plant Manager

  • May 1999 - Jan 2005

  Received detailed customer load information by telephone, fax, or electronic tendering and input all load information into the system accurately. Managed service expectations to minimize impact on customers Proactively identify and report problems and swiftly implement resolutions of multiple issues. Maintained, tracked and analyzed all shipments, including working with carriers and asset departments. Received detailed customer load information by telephone, fax, or electronic tendering and input all load information into the system accurately. Managed service expectations to minimize impact on customers Proactively identify and report problems and swiftly implement resolutions of multiple issues. Maintained, tracked and analyzed all shipments, including working with carriers and asset departments.