Program Manager

• Jun 2022 - Present

Senior Project Manager

• Sep 2021 - Present

Senior Software Project Manager

• Dec 2020 - Present

CSSR Project Manager

• Oct 2018 - Nov 2020

A global industry leader in Robotics, providing automation solutions. A global industry leader in Robotics, providing automation solutions.

Sr. Project Manager

• Sep 2013 - Oct 2018

Oversee six software project managers handling daily troubleshooting, issue resolution, processes, and resources for various automated warehouse systems. Direct diverse array of regional and international projects. Interview and hire software project managers. Mentor project managers on projects and overall project management duties. Key Projects: ● Appointed senior software project manager for launch of e-commerce warehouse business to improve overall footprint including implementing Warehouse Management System (WMS) with waving, receiving, inventory control, cycle count, and put away plus light functionality and list putwall to merge orders to control shipping. ● Named senior software project manager for Cajamar, Brazil, assignment including hardware and software, conveyor system to move product, and WCS system to control flow. ● Merged with Walmart WMS system to handle waving, picking, and product location to putwalls for order consolidation and shipping, traveling onsite t ● Assisted Ralph Lauren and Nordstrom phase I/IA projects featuring machine control conveyor and WES software for routing and putaway. ● Introduced WES at Ralph Lauren’s Green Field Distribution Center in High Point, NC, leading major mechanical piece with conveyor and sorters and WES included with Manhattan’s WMi 2015 (PKMS). ● Deployed WCS Put Wall Manager and Route Manager with pre-sort wall and manual buffer handling capabilities at new Nordstrom East Coast Fulfillment Center in Elizabethtown, PAI, and updated existing MHE system with additional functionality for inbound receiving during Phase IA. = ● Partner with Morris Dickson wholesale pharmaceutical distributor on WES and shuttle service project automating with robotic arms for picking. ● Implemented Warehouse Execution System automation including pallet ASRS, case shuttle system, and auto depalletization for Big Lots at green field site in Apple Valley, CA Show less

Application IT Project Manager

• Feb 2010 - Sep 2013

Developed and executed all aspects of 10-15 international IT warehouse management system development healthcare, non-healthcare, and hazmat projects at UPS warehouse locations in United States, Canada, Europe, Asia, and China. Supervised four cross-functional staff and led status meetings to update project status. Directed SDLC standards practices and documentation to lead project scope, expense, timeline, and risk. Arranged and facilitated weekly staff meetings to analyze progress, update planning and stage status and defect/change requests causing risk and re-planning to the overall project. Key Achievements:● Coordinated and led client facing meetings to match project plan dates including development completion, report review, test case review, unit and integration testing, UAT, production deployment schedules and launch dates.● Used SharePoint site to hold project documentation, project strategies, risk assessment, issue/change request logs, and background in managing projects for WMOS.● Met and exceeded PKMS finishing projects for server migrations and failover/back updates. Show less

IT Implementation Technician

• 2006 - 2010

Held change control meetings to analyze approved project implementations. Arranged weekly outages in the test environment to conduct code and maintain initiations between development, functional, and UAT server resulting in placing all SCRs in proper status and codes were uploaded to version manager.Key Achievements:● Coordinated quarterly production outages to launch and sustain code and preserved team track database and version control application to monitor and manage code changes and SCR status between development, functional, UAT and production deployments. ● Received UPS Outstanding Achievement Award, 2009.● Earned UPS Appreciation, Dedication and Commitment Award, 2008-2009. Show less

Application Analyst

• 2005 - 2006

Provided technical telephone support to all Cingular and AT&T stores nationwide. Assisted agents working at store locations on new point-of-sale application, OPUS (Paystation upgrade). Assisted with cell phone activation, migration and porting mobile numbers, SME on inventory hardware and paystations. Provided technical telephone support to all Cingular and AT&T stores nationwide. Assisted agents working at store locations on new point-of-sale application, OPUS (Paystation upgrade). Assisted with cell phone activation, migration and porting mobile numbers, SME on inventory hardware and paystations.

Help Desk Technician II

• 2004 - 2005

Resolved desktop, laptop, and PDA issues for 30,000+ corporate and VIP employees’ nationwide using multiple remote access tools. Troubleshoot and resolved remote access issue for AT&T dial up software, Cisco VPN client and verify application installs. Resolved desktop, laptop, and PDA issues for 30,000+ corporate and VIP employees’ nationwide using multiple remote access tools. Troubleshoot and resolved remote access issue for AT&T dial up software, Cisco VPN client and verify application installs.

Support Technician Level II

• 2004 - 2004

Resolved desktop computer related issues for all automobile dealerships nationwide as well as 1,800 corporate end users. Assist dealerships with installations, patches, upgrades and Navigating proprietary software. Assist corporate staff with troubleshooting and resolving compute relates issue for Lotus Notes, Outlook Express, Domain and email password reset, Mainframe / Vista password resets and unlocking network accounts. Reset, enabled and unlock secure ID tokens for VPN user. Resolved desktop computer related issues for all automobile dealerships nationwide as well as 1,800 corporate end users. Assist dealerships with installations, patches, upgrades and Navigating proprietary software. Assist corporate staff with troubleshooting and resolving compute relates issue for Lotus Notes, Outlook Express, Domain and email password reset, Mainframe / Vista password resets and unlocking network accounts. Reset, enabled and unlock secure ID tokens for VPN user.

Senior Help Desk Technical Trainer

• 1996 - 2004

Conducted seminar based training and orientation for newly hired employees. Prepared monthly reports using Crystal Reports and Access Database. Serve as liaison between Management Information Services and Service Unit, pertaining to implementation of proprietary software, Unified Pension System (UPS). Conducted seminar based training and orientation for newly hired employees. Prepared monthly reports using Crystal Reports and Access Database. Serve as liaison between Management Information Services and Service Unit, pertaining to implementation of proprietary software, Unified Pension System (UPS).