Experience

iOCO International

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• • Nov 2021 - Present

• • Oct 2020 - Oct 2021

  • Testing Lead: Integrated Information Management System (IIMS) project (Ghana - Ministry of Justice and Attorney-General's Department)• Deploying and managing the appropriate testing framework to meet the testing mandate. • Planning, deploying, and managing the testing effort.• Manage & control resources for testing. • Implementing and evolving appropriate measurements and metrics.o To be applied against the product under test.o To be applied against the testing team. • Schedule regular status meetings and get feedback from testers. • Develop testing strategy and documentation.• Develop functional and UAT test scripts.• Develop strategy for performance testing. • Manage and coordinate performance testing efforts.• Manage UAT testing effort and ensure that the testing results meets the customers requirement to pass and sign-off on UAT testing. Show less



EOH

• Vietnam
• IT Services and IT Consulting
• 1 - 100 Employee

• • Apr 2014 - Oct 2020

  Defect Management - SAP S/4HANA (PG Glass)• Manage SIT and go-live project defects.• Ensure that captured defects are correctly allocated to the responsible project resources.• Follow up with project resources and capture current progress on defects.• Capture and create a defect reporting.• Facilitate daily defect meetings• Manage SIT defects Project Manager - SAP SuccessFactors LMS (Project UAT and close-out for Nashua)• Minute project meetings and distribute.• Ensure that current project objectives are aligned.• Ensure that project team deliverables are met within the project timeline.Testing Lead - SAP Commerce Cloud (BMG & Goldwagen)• Test strategy planning & development• Test activity planning• Coordinate the test plan(s) with project manager, product owner, and others• Share testing perspectives with other project activities.• Initiate the analysis, design, implementation, and execution of tests, monitor test progress and results, and check the status of exit criteria.• Validate test objectives.QA Consultant –EPIC (Emergency Police Incident Control) system (City of Cape Town)• Import test scripts into HP ALM• Capture all defects from Tello into HP ALM• Ensuring that tests and defects could be tracked through HP ALM for improved test management and governance compliance.• Compile defect reporting for the project SteerCo• Assist with preparing test pack for UAT execution.Product Lead - SAP UEM (User Experience Management) by Knoa• Provide demonstrations in support of the sales process.• Provide proposals for the SAP UEM solution that will suit the requirements and needs of the stakeholder.• Plan and communicate technical requirements.• Create a project plan for implementation.• Install and configure SAP UEM • Provide operational and user training. Show less

• • Oct 2013 - Mar 2014

  • Manage and control IT Service Desk• Maintain service level targets• Provide 1st, 2nd & 3rd level support services for business hardware and Software• Proactive Systems Monitoring • Lead escalation and service delivery meetings• Participate in vendor management meetings• Communicate service delivery issues to the business • Ensure planning support coverage for all business hours for IT Deptartment• Alcatel PBX administration• Administrate and maintain Service Desk Application (Service Desk Plus)• Provide IT service delivery Reporting to the CIO• Staff reporting (10)Other duties:• Navision administration (Incredible Connection HO ERP system)- User maintenance- Security maintenance- Master data setup and maintenance- Integration monitoring- Change and version control - Testing and version control in test lab- User support Show less



Incredible Connection

• South Africa
• Retail
• 700 & Above Employee

• • Apr 2008 - Sep 2013

  • Manage and control IT Service Desk• Maintain service level targets• Provide 1st, 2nd & 3rd level support services for business hardware and Software• Proactive Systems Monitoring • Lead escalation and service delivery meetings• Participate in vendor management meetings• Communicate service delivery issues to the business • Ensure planning support coverage for all business hours for IT Deptartment• Heat Service Desk application administration • Alcatel PBX administration• Administrate and maintain Service Desk Application (Service Desk Plus)• Provide IT service delivery Reporting to the CIO• Staff reporting (10)Other duties:• Navision administration (Incredible Connection HO ERP system) - User maintenance - Security maintenance - Master data setup and maintenance - Integration monitoring - Change and version control - Testing and version control in test lab - User supportSoftware supported \ used included:• Active Retail• Navision• Just Enough• Hi-Fi POS• DolfinLive• What’s Up Gold• Alchemy Eye• Mimecast• Symantec Antivirus Admin Console• Alcatel OMC• SQL (Basic) Show less

• • Aug 2007 - Apr 2008

  • Manage and control IT Service Desk• Maintain service level targets• Provide 1st, 2nd & 3rd level support services for business hardware and Software• Proactive Systems Monitoring • Lead escalation and service delivery meetings• Participate in vendor management meetings• Communicate service delivery issues to the business • Ensure planning support coverage for all business hours for IT Deptartment• Alcatel PBX administration• Administrate and maintain Service Desk Application (Service Desk Plus)• Provide IT service delivery Reporting to the CIO• Staff reporting (4)Software supported \ used included:• Active Retail• Solomon• What’s Up Gold• Alchemy Eye• Symantec Antivirus Admin Console• Alcatel OMC• Mimecast• Mailmarshal• SQL (Basic) Show less

• • Jan 2005 - Jul 2007

  • Log, assign and provide 1st and 2nd level hardware and software user support with a maximum of 20 minute resolution. • Respond to requests promptly by helping the customer over the telephone or responding immediately to emailed incidents.• Track, escalate, follow up on all logged requests and update requests with work logs daily, to provide required business SLA requirements.• Provide user feedback and communicate the status of all escalated customer incidents and requests.• Provide BASIC monitoring using HP Insite Manager, What’s Up Gold, Alchemy Eye and other monitoring devices to identify critical events & critical points of failure• Log calls with 3RD party service providers, update Service Desk Plus with the call reference no. and regularly request updates and ensure that work logs are completed. Escalate calls to the 3rd party service manager when needed.• Provide feedback and suggestions on recurring calls.• Immediate reporting of all P1 calls to the ITC executive and ITSM.• Assist with data collection and month en procedures of UltiSales data.• Calculate and maintain Bill Of Material matrix for Foto Connection and maintain BOM pricing in UliSales.• Assists with UltiSales stock take support• Weekend Standby Support to FotoFirst and Incredible Connection. Software supported \ used included:• Active Retail• UltiSales• Solomon• What’s Up Gold• Alchemy Eye• Symantec Antivirus Admin Console• Alcatel OMC Show less



Beyond IT

• Software Development
• 1 - 100 Employee

• • 2003 - Dec 2004

  • Ordering of stock, Item master maintenance on the POS system for group. • Maintenance of company website.• UltiSales POS System training, rollout and maintenance.• Management of Killarney branch stock.

• • 2001 - 2003

  • GRV stock into the system.• Sales assistance. • Stock management.• I was given the opportunity to assist with setting up the company’s website and was given the responsibility of maintaining the website as well as monitoring of online sales.• I got to know the POS/back office system (Ulti-Sales) were using so well I began getting involved with improving stock management and control within the system.• I was a part of the team that rolled out Ulti-Sales POS system to the rest of the company and assisted with staff training on the system. Show less



Foto First

• United States
• Graphic Design
• 1 - 100 Employee

• • 1997 - 2001

  - Was promoted from shop assistant to Lab manager and was based in Rosebank. - Provided a service to other Foto First branches with such services as Photo enlargements, slide developing and promotional items. - Was responsible for the management of a photographic lab and ordering of stock.- Wedding photography

• • 1994 - 1997

  - Serving customer and taking orders for photographic work- Studio Photography- Developing and printing of photos