Experience

Office of the People's Counsel for the District of Columbia
• United States
• Consumer Services
• 1 - 100 Employee
• Consumer Outreach Specialist

  • Feb 2022 - Present


The Community Development Financial Institutions Fund

• Policy and Operations Analyst

  • Feb 2020 - Feb 2021

  - Our team completed a revision and update of the agency’s front facing training, on-boarding, and off-boarding procedures. - Revisions and new documents created included standard operations procedures and “how to” guidance for its internal systems, administrative processes, operational procedures, and emergency preparedness. - I was personally responsible for the weekly status updates that kept the client up to date with deliverables and tasks at hand - Our team completed a revision and update of the agency’s front facing training, on-boarding, and off-boarding procedures. - Revisions and new documents created included standard operations procedures and “how to” guidance for its internal systems, administrative processes, operational procedures, and emergency preparedness. - I was personally responsible for the weekly status updates that kept the client up to date with deliverables and tasks at hand



Office of the Peoples Counsel

• United States
• Consumer Services
• 1 - 100 Employee

• Data Analyst

  • Dec 2018 - Dec 2019

  - Assistance with data entry and consumer intake analysis for the Consumer Services Division (Pepco, DC Water, Verizon, Third Party Suppliers, etc.) - Demonstrated knowledge of and proficiency in the IQ (Internet Quorum) portal - Participated in and provided input for Internal review of the IQ system towards the end of internship - Responsible for the quality control of hundreds of FY2017-FY2019 intake complaint/action forms - Completed diverse tasks within the entirety of the Office of People’s Counsel at the request of our operational supervisor - Assisted all divisions of The Office of People’s Counsel in a variety of tasks and responsibilities Show less


ADC Management Solutions
• United States
• Human Resources Services
• 1 - 100 Employee
• Contractor

  • May 2012 - Dec 2019


Department of Treasury IRS

• Document Control Specialist

  • Nov 2014 - Aug 2018

  - Records Management and Document Processing - International financial compliance reporting and regulations enforcement - Detail oriented proof-reading and digital imaging and management - Sanctions and regulation adjudication assistance - Records Management and Document Processing - International financial compliance reporting and regulations enforcement - Detail oriented proof-reading and digital imaging and management - Sanctions and regulation adjudication assistance



NASA Goddard Space Flight Center

• United States
• Defense & Space
• 700 & Above Employee

• Training Coordinator

  • Feb 2013 - Aug 2014

  - Assisted HRDS’s (NASA program managers) with the LDEM (Leadership Development and Excellence in Management) Program as well as the multi-center Executive Coaching Program - Updated a backlogged database clarifying and streamlining the entry of leadership program participation information necessary for providing clear reports to our directorate chief - Responsible for the maintenance of the Access Point database containing executive coaching tracking information - Assisted HRDS’s (NASA program managers) with the LDEM (Leadership Development and Excellence in Management) Program as well as the multi-center Executive Coaching Program - Updated a backlogged database clarifying and streamlining the entry of leadership program participation information necessary for providing clear reports to our directorate chief - Responsible for the maintenance of the Access Point database containing executive coaching tracking information