Desktop Support Analyst

• Aug 2022 - Present

Retail Sales Manager

• Feb 2019 - Sep 2020

Sales Associate

• Oct 2014 - Feb 2019

MANAGER

• Jan 2009 - Jan 2012

Ensure customer satisfaction Maintain inventory at adequate levels, promote sales, and maintain the appearance of the store Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories Meet assigned sales performance and profitability criteria Set appropriate individual performance standards for the store in line with national standards Develop, implement and monitor a store prospecting plan to increase sales Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results Establish and monitor store work schedules and staffing issues to effectively manage payroll expenses Exhibit a high level of leadership presence within all aspects of the business and other internal departments Effectively manage profit and loss responsibility for store and protect company asset Analyze various business reports for trend analysis and strategic planning purposes Effectively manage a team of retail store employees, including coaching, administering discipline, etc. Responsible for all functions of the retail store to include sales, customer service, inventory, and technical troubleshooting Maintain internal visual merchandising and in-store displays and ensure store appearance meets company standards at all times Analyze transactions to continuously find methods to simplify procedures, improve processes, and maximize resources Developed entry-level associates to leadership positions Prior to accelerated advancement to manager, was

SALES CONSULTANT/MANAGER IN TRAINING

• Aug 2006 - Sep 2007

Sells all products and services offered by the Company Met all sales objectives Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features Maintained knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs Handled service inquiries from customers Provided efficient, courteous customer service and assistance in all aspects of product offerings and services

OFFICE MANAGER

• Dec 2005 - Aug 2006

Maintained schedules and appointment calendars for entire office staff Placed orders for office supplies, equipment, and services Supported management and staff and assisted with major projects Resolved accounting issues regarding invoicing Performed daily clerical functions: phones, typing, filing, and customer service Processed accounts payable and payroll time sheets Provided efficient, courteous customer service and assistance in all aspects of product offerings and services

SALES/NETWORK CABLE INSTALLATION/TECHNICIAN

• Jun 2005 - Aug 2006

Espnsible for cold calls throughout Nassau and Suffold Counties of Long Island NY Provided referrals for company president on regular basis Supported management and staff and assisted with major projects Analyzed building floor plans to determine most efficient routes for cable installation Performed daily clerical functions: phones, typing, filing, and customer service. Responsible for meeting tigh time requirements and deadlines Installed Cat5, Coaxial, Fiberoptic cable wiring, Installed Bullet, Dome,LED, Pan Tilt Zoom cameras Installed web-based remote viewing systems