Experience

LinkSource Technologies®

• Telecommunications
• 1 - 100 Employee

• Mobility Support Specialist

  • Oct 2016 - Present

  * Place orders/procure wireless service, equipment, and accessories for multiple carriers * Assist with porting services between carriers * Tracking of orders placements * Assisting in activations of new services and devices * Provide technical support for multiple wireless devices * Provide billing assistance and inquires * Provide billing reviews for cost savings & optimizations (Monthly/Quarterly) * Generate monthly inventory reports * Maintaining internal ordering tool * Provide calculated audits of customer’s mobility services and usage * Required to answer dedicated lines from assigned customers Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Wireless Telecom Expense Analyst

  • Jul 2014 - Jul 2016

  * Daily operational tracking related to billing and associated controls to verify data integrity to eliminate billing errors, including investigation and resolution of any variances * Assisted with the creation and testing of new reporting processes to improve process workflows * Act as an information resource for internal employees, responding to and resolving inquiries concerning billing questions * Prepared ad hoc reports on an as needed basis * Ensure quality control visibility by providing metrics reporting * Analyzed and audited wireless invoices across multiple carriers to determine authenticity of services billed against their associated contracts * Processed carrier invoices, verify the charges and pay the invoices * Interfaced with wireless services providers to resolve issues, gather information, and manage account activities/performance * Processed Wireless day-to-day help tickets through to resolution * Provision devices with the correct rate plans and features for supported wireless devices, troubleshoots user issues and provides functionality instructions to users as needed Show less

• Billing Support Specialist

  • Dec 2013 - Jul 2014

  * Develop standardized reports to highlight Telecom Inventory Spending* Support for Wireline and Wireless Invoices through Tangoe software platform* Create and maintain Ad Hoc reporting based on customer needs

• Mobility Architect

  • Apr 2012 - Dec 2013

  * Design Policies, Procedures & Templates for internal Procurement Portal* Standardize Mobility Customer Reports/Audits* Provide Overflow Support for Mobility Ordering & Ticket Systems* Handle executive escalations for Mobility Issues * Work with Wireless providers to optimize monthly revenue