Experience

Rahr Corporation

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director Information Technology Infrastructure

  • Apr 2021 - Present



KGPCo

• United States
• Telecommunications
• 700 & Above Employee

• Director Information Technology Operations

  • Nov 2019 - Apr 2021



United Language Group

• United States
• Translation and Localization
• 400 - 500 Employee

• Global Director - Infrastructure

  • Aug 2017 - Nov 2019

  Currently directing and managing the global infrastructure for a multi-million dollar enterprise including all aspects of support, licensing, vendor management, compliance and security. My global support team provides world class follow the sun service to both internal and external customers in the translations, interpretation and localization industry. Experienced with compliance and security, implementation and audits: ISO 27001:2013 HITRUST FISMA FDA 21 CFR Part 11 PCI HIPAA Call Center build and operations Telecom Mergers and Acquisitions on a US and global scale.



FPX

• United States
• Software Development
• 1 - 100 Employee

• SaaS Operations

  • Aug 2016 - Aug 2017

  Drive the transition to a full SaaS model. Azure hosted migration driven by stability and performance. Manage a team of dynamic dedicated engineers that want to be coached to the next level of their careers. Drive the transition to a full SaaS model. Azure hosted migration driven by stability and performance. Manage a team of dynamic dedicated engineers that want to be coached to the next level of their careers.



Marketing Architects

• United States
• Advertising Services
• 100 - 200 Employee

• Director of IT - Infrastructure

  • Oct 2015 - Jul 2016

  • Migration to Cloud – Drove the planning, testing and implementation of migrating local data center to the cloud. Enabled virtual migration from VMWare to Azure Cloud for multiple servers and applications while maintaining operations. • Technology – Led substantial cost savings through right sizing teams, leveraging blended resource models, and changing previous culture of capital intensive asset ownership by driving virtualization of infrastructure and migration of applications to the Cloud. Established high performance, highly converting, scalable, cloud based, secure eCommerce platforms. • Data Center Operations - Migrated office technology and application hosting to the cloud. Large scale telephony infrastructure management for direct response call aggregation and conversion. Both near and far shore resource balancing, and managing 24x365 incident response. Delivered 4 9’s up-time. Established PCI policies and oversaw changes to ensure compliance. • Product Design, Manufacturing and Logistics – Drove collaboration on product ideation. Led engineering and design of physical products.• Operations – Leading the company data center operations teams responsible for supporting the corporate and internal systems, Storage, LAN, Virtualization, Middleware, DBA, Unix, Windows support. Managing 24x365 incident response.

• IT Infrastructure Manager

  • Mar 2011 - Oct 2015

  • Campus Support – Driving standards and process efficiencies across the support organization, leveraging desktop virtualization, and deployment automation. SharePoint, LCS, MS Office, develop migration plan to Window 7, global Citrix VDI initiatives. Manage vendor negotiations and licensing challenges of virtual desktop environments. • Global Communications – Responsible for managing the world wide WAN, Citrix and VPN remote access, legacy PBX, Video and Audio conferencing and implementing Telepresence the corporate environment. • Messaging & Directory – Transforming the disparate global email and active directory into a unified enterprise resource, supporting the mailboxes for 27,000 employees worldwide. Develop migration initiatives for Exchange 2013 to Office 365 to leverage enhanced resiliency and lower cost infrastructure. Establish proofs of concept with SAAS models for cloud email.• Server Virtualization - Responsible for the development of the business case and the execution of the projects to reduce infrastructure cost growth, power consumption and the growing need for data center capacity.• Storage– Developed optimization program and leading implementation of SAN and NAS virtualization technologies to mitigate growth in storage foot print, projected savings 300K annually. Manage multi-terabyte SAN and NAS environment. • Architecture – Infrastructure and MIS application architecture, developed methodology for measuring compliance with division standards and establishing governance framework for standards development. • Global communications – Managing the global VOIP, Wireless, and LAN for the corporation.



Johnson Brothers

• United States
• Beverage Manufacturing
• 700 & Above Employee

• IT Infrastructure Manager

  • May 2008 - Mar 2011

  • Architecture - Negotiated the adoption of advanced infrastructure including networks, storage and virtual server platforms. Managed the communications between business units and operations team and assisted establishing a technology road map to support their product development needs. Responsible for complex vendor negotiations. • Business Systems Infrastructure – Implemented Microsoft SCCM and Intel vPro to reduce Helpdesk time spent on system rollouts, saving 3.5 hours for each workstation provisioned for end users. Managed vendor upgrade of Exchange Server 2003 to 2007. Performed in-house upgrade to Exchange 2010 greatly reducing external vendor reliance. Upgraded corporate wireless network from WEP to WPA2 Enterprise certificate based access using Microsoft Network Policy Server. This greatly strengthened the internal wireless network and provided management controls over end user access to the WLAN. Upgraded hosts from VMWare ESXi 3.5 to vSphere 4.1. Migrated numerous physical servers to VMware eliminating costly hardware replacements, reducing resource usage and improving management of systems. The move from physical to virtual allowed me to save the company over 100K in new hardware replacement costs alone. • National Support Management – Manage the support team responsible for all IT aspects of a nationwide liquor distributor present in 14 states. Developing work and training schedules for team development and writing yearly reviews to ensure adherence to plans and goals on both a team and individual level. Implemented Helpdesk ticketing system to ensure SLA to our end-users were met, reduced number of direct Helpdesk calls and improve tracking and reporting of user incidents. Evaluated and deployed laptops for outside sales force enabling them to have access to live data, internet and email. This allowed each sales rep to spend an additional 1.5 hours in the field servicing customer requests.



Serviceworld Computer Center

• Springfield, Missouri Area

• Senior Network Engineer

  • Apr 2004 - Apr 2008

  • Team Management - Senior Technician responsible for managing and scheduling multiple field technicians across various technical areas of expertise with clients from numerous backgrounds. • Client Management and Support - Responsible for administration and support of multiple diverse customer networks, ranging from single office Small Business Server 2003 networks of 20 users to large multi-server networks of 100 plus users to multi-site networks spanning multiple states and consisting of hundreds of users. Provided total end-to-end technical customer service for clients in many fields including retail, healthcare, legal and manufacturing industries. • Security and Network Design - Deployed and maintained numerous enterprise level networks including secure certificate based wireless networks in health care facilities. Designed and setup secure network access utilizing Cisco Systems Pix and ASA security appliances. Site to site and dynamic VPN connections with active directory Radius authentication.



Creative Healthcare Systems, Inc.

• Springfield, Missouri Area

• Systems Engineer

  • Apr 2002 - Mar 2004

  • Technical - Designed and deployed a wireless LAN for rural health clinic to provide secure connection between clinic and main hospital resulting in major cost savings by eliminating costly dedicated land lines. Deployed VPN equipment to allow remote administration to multiple client sites while maintaining security through the use of 3DES encryption. This allowed for cost savings by eliminating expensive dedicated phone lines. Developed and maintained company public website and private client web portal system using PHP and CMS software. Provide Windows/Unix Server technical support to client sites. Responsible for Site surveys for new and existing clients to determine resources needed for installations and upgrades. Install, manage and maintain updates for the integration of the UltiMedex Suite by Thompson Micromedex within the Medgenix Hospital Information System Products at customer sites. • Project Management - Project manager responsible for Pharmacy module implementation. Duties include liaison between software engineers and end-user. Performed Performance Improvement and Quality Assurance for the pharmacy module project. • Research - Researching PACS (Picture Archiving and Communication Systems) development and integration within the MedGenix Hospital Information System for use in clinical and radiological environments. RFID development to allow for secure and safe patient identification and proper medication administration in a hospital setting.



Absolutionz, LLC

• Springfield, Missouri Area

• Information Systems Manager

  • Nov 2001 - Apr 2002

  • Technical - Designed Developed and Deployed complete hosting server farm for the company from the ground up. Ordered and installed high speed frame relay circuit and Cisco 1700 Router. Designed and configured multiple windows 2000 servers for hosting solution, ranging from E-mail server to DNS servers with active directory to web hosting server and Microsoft SQL 7/2000 server. Setup and Administration of Windows SQL 7/2000 Server for backend solution for database driven sites. Developed Website and Network wide security policy ensuring critical uptime and consistent performance for hosting customers. Implemented Backup and Disaster Recovery to provide protection and uptime for hosted clients. Website implementation and deployment in IIS 5.0. Responsible for Setup and maintenance of e-mail server running IPSwitch IMail server providing web based and standard POP3/SMTP/IMAP e-mail services. • Domain Administration - Managed the transfer of customer domains through various registrars. Managed DNS services on Windows 2000 servers with active directory to provide scalable DNS Service for clients.



Atlas Communications

• Springfield, Missouri Area

• Network Administrator

  • Apr 1998 - Mar 2001

  • Technical - Responsible for provisioning of multiple T1/T1 and OC1/OC3 Data lines between Backbone providers, NOC and customers. Experienced in OSPF and BGP4 Routing Protocols. NT 4.0 server environment including 4 web servers, 2 DNS Servers, 3 e-mail servers, SQL server and co-located servers. Responsible for Testing and deployment of Wireless Network for multiple clients. Configured and Administered Livingston/Lucent Portmaster 3 and 4 for dial-up and high speed customers. Configured and Administered Lucent MAX-TNT routers for dial-up and high-speed customers. Provided 24/7 technical support for 500 websites and 3000 dial-up customers. Installed and Administered Wireless Network with Breezecom Wireless Network components. Managed POS/billing software for 12000 customers. Managed backups and Disaster Recovery.



AT&T Wireless Service

• Jacksonville, Florida Area

• Lead Customer Service Representative

  • Feb 1997 - Dec 1997

  • Customer Support - Provided inbound call center customer support for NY/NJ AT&T Wireless customers. Assisted in all range of customer care from initial setup of account to technical troubleshooting of phone systems. Lead representative for team of 30 associates. Directly responsible to team manager for team quotas, statistics, call time and performance of associates. • Quality Assurance - QA representative responsible for monitoring associates on incoming calls to ensure that they proved the customer with accurate timely information in a professional manner.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Hospital Corpsman

  • Sep 1992 - Sep 1996

  • Technical - Branch Medical Clinic computer administrator responsible for a 150 node system. Enhanced Branch Clinic computer system from 10 WYSE terminals and 5 PC's to 35 WYSE terminals and 60 PC's increasing the healthcare providers’ ability to access patient information in a rapid paced medical setting. Maintained and provided software training and support for clinic personnel. Implemented DOD computer security upgrade and compliance program six weeks ahead of schedule. • Technical - Branch Medical Clinic computer administrator responsible for a 150 node system. Enhanced Branch Clinic computer system from 10 WYSE terminals and 5 PC's to 35 WYSE terminals and 60 PC's increasing the healthcare providers’ ability to access patient information in a rapid paced medical setting. Maintained and provided software training and support for clinic personnel. Implemented DOD computer security upgrade and compliance program six weeks ahead of schedule.