Operations Manager

• Mar 2022 - Present

City Operations Manager for the DMV market. Hired 10 full time drivers. Developed strong relationships with internal and external stakeholders. Oversaw operational activities including scheduling, payroll, team development, administration, safety and delivery. Grew revenue to 300k in 8 months. 94% retention and 95% workplace engagement. Promoted 2 internal team members to leadership roles. City Operations Manager for the DMV market. Hired 10 full time drivers. Developed strong relationships with internal and external stakeholders. Oversaw operational activities including scheduling, payroll, team development, administration, safety and delivery. Grew revenue to 300k in 8 months. 94% retention and 95% workplace engagement. Promoted 2 internal team members to leadership roles.

Operations Manager

• Aug 2016 - Oct 2020

· Executed experiential marketing and special events in 36 supermarkets across VA, MD, D.C.& DE, utilizing a team of direct reports. (1 Recruiters & 52 instore personnel) · Worked with clients to understand business needs. Develop actionable reports and processes to exceed customer expectations. · Built out the data and reporting infrastructure from the ground up using Excel and business partner intranet to provide insights into the product, marketing funnels, and business KPIs. · Overhauled existing employee onboarding processes, resulting in an increase in performance and retention in the average employee’s first three months. · Compiled data visualizations via Excel to contribute to client and stakeholder meetings. · Two-time Manager of the Year for the DMV area Show less

• Jan 2016 - Aug 2016

Responsibilities and DutiesLeadership• Contribute to building a 5 Star World Class Great Company• Support and promote the Domino’s Pizza Vision and 5 Guiding PrinciplesCoaching and Mentoring• Provide suggestive on-the-job coaching of key operations and management skills to GMs, AMs and Crew.• Provide “positive, constructive, and actionable” feedback to GMs, AMs and Crew.• Empower GMs, AMs to take full accountability for store performance.• Evaluate management needs for the area and staff according to needs.Achieve Operational Excellence in all Stores using Structured Approach• Reinforce execution of key Domino’s Pizza LLC policies and standards.• Effectively complete District Manager Sign in Sheet and review with MIC during each visit to each store.• Complete a weekly OER on each store with goal to achieve minimum of 4 star status.• Identify and diagnose most important on-going operation gaps in underperforming stores.• Empower GMs and AMs to execute action plans.• Track progress and reinforce action plans.• Ensure all equipment in store(s) is maintained and in working order.• Ensure excellent Customer Service.Financial Oversight and Review Meetings• Review key financial variables as part of store visits.• Take daily numbers and react during store visit.• Analyze and track key financial/operational results weekly using sign in sheet/weekly keys.• Ensure store are meeting operational plan through the use of P&L reviews.Take Leadership Role in Market Development Activities to Drive AWUS Growth• Coordinate with Company President, VP of Operations, Marketing Department and General Manager Field support to develop market business plans.• Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS.• Coordinate field support resources to execute LSM initiatives.• Empower GMs to take leadership role in executing LSM (ex: develop relationships in schools, community, etc.) Show less

• Jul 2013 - Dec 2015

Promoted from General Manager

• Mar 2010 - Jul 2013