Experience

Inspired Technologies, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Tier 2 Technical Support Engineer

  • Feb 2023 - Present

  Bunnell, Florida, United States I am contracting through Inspired Technologies as the on-site second level I.T. support engineer for the Flagler County Sheriff's Office.



SIMCOM Aviation Training

• United States
• Airlines and Aviation
• 100 - 200 Employee

• I.T. Manager / Network Administrator

  • Oct 2008 - Present

  Orlando, Florida, United States Supported and managed all I.T. resources including servers, networks, firewalls, and client systems for this multi-state simulator-based aviation training company. Subordinates managed included Desktop Technicians. Deployed and upgraded all of the Windows and Linux servers multiple times during my tenure, including virtualizing under the Hyper-V platform. Interfaced with and directed the software development team to design, test, and implement updates and troubleshoot issues with the custom… Show more Supported and managed all I.T. resources including servers, networks, firewalls, and client systems for this multi-state simulator-based aviation training company. Subordinates managed included Desktop Technicians. Deployed and upgraded all of the Windows and Linux servers multiple times during my tenure, including virtualizing under the Hyper-V platform. Interfaced with and directed the software development team to design, test, and implement updates and troubleshoot issues with the custom ASP / SQL based ERP & CRM systems in use. Managed software version control systems and documentation to ensure operations stability and continuity. Managed the I.T. budget and purchases for all I.T. vendors, including negotiating the best design to maximize return on investment and minimize cost. Developed and maintained security and disaster recovery processes including a Veeam based infrastructure for monitoring and backups. Worked closely with other managers and executives to organize resources, establish priorities, and plan for the future I.T. needs of the company. Interfaced with internal legal team and the FAA to meet regulatory requirements for the company. Responsible for all aspects of the internal and external LAN, WAN, & PBX systems. Directed project to migrate from on-premises systems to cloud based Microsoft 365 infrastructure, including developing scripts in PowerShell, Visual Basic, and Batch files to optimize daily operations. Most recently coordinated with new industry leading partner organization CAE to integrate with and migrate to their network and software platforms during the COVID-19 pandemic, which included both on-site and remote work. Designed the network and facility infrastructure for new corporate headquarters. Show less



T.J. Incorporated Drafting & Engineering

• Purchasing Manager and I.T. Engineer

  • Jan 2008 - Oct 2008

  Christmas, Florida, United States Worked at this minority owned US military contractor in a dual role, initially focused on managing all aspects of purchasing I.T. hardware, software, and other related equipment for both internal and customer projects. After several months my role was expanded to an I.T. Engineer where I was assigned to several Government projects designing, purchasing, deploying, and troubleshooting I.T. systems. Subordinates managed included the Facilities Administrator and a Purchasing Assistant. This… Show more Worked at this minority owned US military contractor in a dual role, initially focused on managing all aspects of purchasing I.T. hardware, software, and other related equipment for both internal and customer projects. After several months my role was expanded to an I.T. Engineer where I was assigned to several Government projects designing, purchasing, deploying, and troubleshooting I.T. systems. Subordinates managed included the Facilities Administrator and a Purchasing Assistant. This role included supporting and training both internal users and customers in various areas of I.T. software and hardware, including the corporate computer systems and network comprised of multiple Windows servers, an Exchange Server, WatchGuard firewalls, Netgear switches, a Panasonic PBX system, and all employee desktops and laptops. One noteworthy internal I.T. project worked was to deploy a PHP and Visual Basic based N-tiered systems audit website to complete a thorough internal systems licensing audit. A major government project worked was as I.T. Engineer for a training and simulation system deployed to various military bases across the United States and several foreign countries. Show less



Transit Television Network

• Advertising Services
• 1 - 100 Employee

• Network Administrator

  • Oct 2004 - Jan 2008

  Orlando, Florida, United States Worked as the sole Network Administrator and I.T. support specialist for this emerging media company’s corporate office and four remote sales offices. Installed and managed multiple Windows IIS, file, and print servers. Installed and managed multiple MS SQL and MySQL 5 database servers. Supported and trained end users on Windows desktops and application software. Developed policies and procedures for I.T. systems usage in cooperation with Human Resources. Installed and configured redundant and… Show more Worked as the sole Network Administrator and I.T. support specialist for this emerging media company’s corporate office and four remote sales offices. Installed and managed multiple Windows IIS, file, and print servers. Installed and managed multiple MS SQL and MySQL 5 database servers. Supported and trained end users on Windows desktops and application software. Developed policies and procedures for I.T. systems usage in cooperation with Human Resources. Installed and configured redundant and secure Ubuntu Linux servers with Apache, PHP, and MySQL. Managed WatchGuard and SonicWall firewalls. Performed LAN/WAN network design and managed network switches and firewalls. Managed on-premises Microsoft Exchange 2003 including migration from Exchange 2000, account creation, Outlook client setup, and problem resolution. Designed corporate backup policy and managed EMC Retrospect backup system. Implemented T3 internet connection upgrade from vendor selection through install and management. Installed and managed Trend Micro SMB Messaging security software. Installed, managed, and highly modified the PHP code of Sugar CRM N-tiered web software. Researched, installed, and managed Zabbix network monitoring web software. Managed and set up Lucent Merlin and Partner PBX phone systems. Researched and purchased all needed hardware and software to build and repair servers and desktops. Worked with engineers on various software and hardware issues dealing with the company’s proprietary PC based television system. Show less



HD Supply

• United States
• Wholesale
• 700 & Above Employee

• Help Desk Support Analyst

  • Apr 2001 - Jan 2004

  Orlando, Florida, United States Worked on the help desk of this Fortune 500 Company providing phone and desktop level support. Diagnosed and repaired software and hardware problems and performed upgrades to PCs. Staged new PCs with Windows 95, 98, NT, & 2000 using Drive Image Pro and Norton Ghost. Assisted in training new Help Desk analysts. Set up and trained end users. Documented new support issues in the eService knowledge base system and also gave presentations on its use to fellow analysts. Initially provided… Show more Worked on the help desk of this Fortune 500 Company providing phone and desktop level support. Diagnosed and repaired software and hardware problems and performed upgrades to PCs. Staged new PCs with Windows 95, 98, NT, & 2000 using Drive Image Pro and Norton Ghost. Assisted in training new Help Desk analysts. Set up and trained end users. Documented new support issues in the eService knowledge base system and also gave presentations on its use to fellow analysts. Initially provided phone support for 450 nationwide locations with 6000 remote users. Promoted to desktop level support for the corporate office supporting 400+ networked users and 50+ networked printers. Supported over 100 software packages, both commercial and internally developed. Departments supported include AP, AR, Payroll, HR, Sales, and Executive. Show less



Sears Home Improvement Products (RHI Consulting)

• Desktop Support Analyst

  • Sep 2000 - Apr 2001

  Orlando, Florida, United States Worked on the help desk providing first through third level desktop support. Diagnosed and repaired software and hardware problems and performed upgrades to over 500 client PCs. Staged new PCs with Windows 98, NT, & 2000 using Norton Ghost. Trained and directed several other analysts. Traveled to remote branches to maintain and upgrade the hardware and software. Worked with proprietary call center software and diagnosed problems with their telemarketing dialer systems and client… Show more Worked on the help desk providing first through third level desktop support. Diagnosed and repaired software and hardware problems and performed upgrades to over 500 client PCs. Staged new PCs with Windows 98, NT, & 2000 using Norton Ghost. Trained and directed several other analysts. Traveled to remote branches to maintain and upgrade the hardware and software. Worked with proprietary call center software and diagnosed problems with their telemarketing dialer systems and client computers. Show less



Concord (TEK Systems Consulting)

• Desktop Support Analyst

  • Feb 2000 - Aug 2000

  Orlando, Florida, United States Worked on a help desk providing phone, email, and desktop support for software and hardware problems. Logged calls in Royalblue HelpDesk software and managed call assignment to 2nd and 3rd level support personnel. Performed system installations and software preparation on IBM PCs with Windows NT 4.0 and Norton Ghost. Configured the PCs with TCP/IP network access to the NT domain and setup Outlook email client. Installed and configured laptop PCs with Windows 95/98 and remote network access.… Show more Worked on a help desk providing phone, email, and desktop support for software and hardware problems. Logged calls in Royalblue HelpDesk software and managed call assignment to 2nd and 3rd level support personnel. Performed system installations and software preparation on IBM PCs with Windows NT 4.0 and Norton Ghost. Configured the PCs with TCP/IP network access to the NT domain and setup Outlook email client. Installed and configured laptop PCs with Windows 95/98 and remote network access. Visited remote sites to perform system installations and diagnose site problems. Performed maintenance and problem resolution for the Rentroll property management software. Maintained tape backups for the NT servers and the AS/400. Performed user and system administration on the AS400 and aided the I.S. director with AS/400 problems. Show less



Fairbanks Group

• Network Technician

  • Aug 1999 - Feb 2000

  Orlando, Florida, United States Installed and maintained Windows NT 4.0 Server & Workstations, Windows 95-98 clients, Novell 5.0, and Bordermanager 3.5. Configured the Novell client software for Windows 98 to connect to Novell 5.0. Installed and configured Red Hat Linux for LAN and Internet access with Apache HTTP, PHP3, and MySQL support. Installed radius software on NT 4.0 and setup AT&T VPN connectivity for various clients using Bordermanager, Steelbelted Radius, and SecuRemote. Managed 3Com routers and Terminal… Show more Installed and maintained Windows NT 4.0 Server & Workstations, Windows 95-98 clients, Novell 5.0, and Bordermanager 3.5. Configured the Novell client software for Windows 98 to connect to Novell 5.0. Installed and configured Red Hat Linux for LAN and Internet access with Apache HTTP, PHP3, and MySQL support. Installed radius software on NT 4.0 and setup AT&T VPN connectivity for various clients using Bordermanager, Steelbelted Radius, and SecuRemote. Managed 3Com routers and Terminal Adapters for various clients. Performed LAN/WAN network analysis for various clients. Managed MS Exchange 5.5 including account creation, internet connectivity, Outlook 97 client setup, and problem resolution. Managed Seagate Backup Exec software and the systems backup schedule. Maintained the ADSL Internet connection through Microsoft Proxy Server. Show less



Queensway International Indemnity Insurance

• Computer Systems Support Consultant

  • May 1999 - Sep 1999

  Mount Dora, FL Was responsible for supporting office PCs in a Novell/NT network environment. Staged Dell Windows 98 PCs and connected them to the network. Implemented Novell 3.12 to 5.0 Small Business Edition migration. Installed & configured Novell GroupWise email, David FaxWorks, and Cheyenne ArcserveIT. Setup Outlook 98 clients to connect to GroupWise email system. Administered Novell & NT 4.0 server computers. Installed Windows NT Remote Access Servers and Windows NT 4.0 servers with Microsoft… Show more Was responsible for supporting office PCs in a Novell/NT network environment. Staged Dell Windows 98 PCs and connected them to the network. Implemented Novell 3.12 to 5.0 Small Business Edition migration. Installed & configured Novell GroupWise email, David FaxWorks, and Cheyenne ArcserveIT. Setup Outlook 98 clients to connect to GroupWise email system. Administered Novell & NT 4.0 server computers. Installed Windows NT Remote Access Servers and Windows NT 4.0 servers with Microsoft Exchange v5.5. Configured Outlook 98 Exchange clients utilizing direct network connections and RAS dialup access. Setup PCAnywhere for remote access connections. Migrated users from Microsoft Office 97 to Office 2000. Was also responsible for generating SQL reports using Seagate Crystal Reports. Show less



Lil' Champ Food Stores

• Systems Administrator

  • Mar 1998 - May 1999

  Jacksonville, Florida, United States Designed and Implemented multiple-server Windows NT 4.0 based network with 75 local and 60 remote users. Managed MS Exchange v5.5 and Outlook 97/98 remote and networked email clients. Designed and implemented local area network and began wide area network installation. Setup TCP/IP in NT and AS/400 environments and configured BosaNova Windows based emulation software. Administrated the AS/400 system including printers, users, and terminal connections. Maintained tape backup of both the NT… Show more Designed and Implemented multiple-server Windows NT 4.0 based network with 75 local and 60 remote users. Managed MS Exchange v5.5 and Outlook 97/98 remote and networked email clients. Designed and implemented local area network and began wide area network installation. Setup TCP/IP in NT and AS/400 environments and configured BosaNova Windows based emulation software. Administrated the AS/400 system including printers, users, and terminal connections. Maintained tape backup of both the NT servers and AS/400 systems. Administrated P.D.I. UNIX based remote accounting system. Provided first through third level help desk support and user training. Managed Lucent Definity PBX phone system. Personal Computer and AS/400 support Show less



Hunter Lighting Group

• Manufacturing
• 1 - 100 Employee

• I.T. Systems Support

  • Apr 1997 - Mar 1998

  Jacksonville, Florida, United States Responsible for IBM PC, Macintosh, and AS/400 support and administration. Designed and began installation of Windows NT based Ethernet network connecting PC, Mac, and AS/400 systems. Provided first and second level help desk support. Managed Lucent PBX phone system.