Experience

Panhandle Coop Association

• United States
• Retail
• 1 - 100 Employee

• C-Store Lead

  • Oct 2018 - Present

  Scottsbluff, Nebraska I lead the convenience store division for Panhandle Cooperative. There were originally 3 locations, but with my expertise in leadership and mentorship, Panhandle has expanded to 5 locations. I have worked diligently to train managers to be independent, capable, and to be able to lead from the front. Since starting with Panhandle Cooperative, the convenience store division has become profitable and is a cornerstone of the cooperative.

• C-store Lead

  • Oct 2018 - Present

  Scottsbluff, NE



Southwest Business Corp

• United States
• Insurance
• 1 - 100 Employee

• Vice President

  • Apr 2016 - May 2018

  Scottsbluff, NE



Nationstar Mortgage

• Financial Services
• 700 & Above Employee

• Vice President of Document Administration

  • Dec 2013 - Mar 2014

• Vice President of Customer Service

  • Apr 2013 - Dec 2013

• Vice President of Account Resolution

  • Jul 2012 - Apr 2013

  Scottsbluff, Nebraska Responsibility for the collection of 1 and 2 month owing mortgage accounts.



Aurora Bank FSB

• United States
• Banking
• 100 - 200 Employee

• Vice President, Senior Manager of Call Center Operations

  • Jul 2010 - Jul 2012

  I am responsible for the day to day opperations of the IVR, Web site, Dialer, Workforce Management and Reporting & Analytics.

• Foreclosure Prevention Site Manager

  • Jan 2007 - Jun 2010

  My primary responsibility as the Foreclosure Prevention Site Manager was to guide the Managers and Supervisors for my site, and to coordinate with the other two site managers to ensure consistency.



Aurora Loan Services / Lehman Brothers

• Assistant Vice President

  • Jan 2002 - Jan 2007

  As an AVP for Aurora Loan Services my primary responsibility was for the Call Center handling FHA, VA, and Conventional home loans.

• Call Center Supervisor

  • Sep 1998 - Jan 2002

  My responsibilities were to coach and guide staff towards meeting key performance indicators.

• Call Center Representative

  • Jan 1998 - Sep 1998

  Offer options to homeowners experiencing temporary and permanent hardships.



Factual Data

• United States
• Financial Services
• 200 - 300 Employee

• Credit Report Verification

  • Jun 1994 - Jul 1995

  Verified Credit Report accurancy for home loan applicants and credit grantors.