Jason Rosete
Customer Experience Lead at Triple Aught Design- Claim this Profile
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Topline Score
Bio
Brandon Fink
I have worked with Jason Rosete on a number of projects-ranging from video production, design work, and even in creating short films and sketch comedy. Jason is a jack of all trades, and one of the hardest working partners I've ever had the pleasure of working with. He is incredibly adaptable with a passion for learning new trades and software, and he works harder and more efficiently than most anyone I've worked with. He is one of the most talented individuals I've ever known-and has an undisputed work ethic.
Brandon Fink
I have worked with Jason Rosete on a number of projects-ranging from video production, design work, and even in creating short films and sketch comedy. Jason is a jack of all trades, and one of the hardest working partners I've ever had the pleasure of working with. He is incredibly adaptable with a passion for learning new trades and software, and he works harder and more efficiently than most anyone I've worked with. He is one of the most talented individuals I've ever known-and has an undisputed work ethic.
Brandon Fink
I have worked with Jason Rosete on a number of projects-ranging from video production, design work, and even in creating short films and sketch comedy. Jason is a jack of all trades, and one of the hardest working partners I've ever had the pleasure of working with. He is incredibly adaptable with a passion for learning new trades and software, and he works harder and more efficiently than most anyone I've worked with. He is one of the most talented individuals I've ever known-and has an undisputed work ethic.
Brandon Fink
I have worked with Jason Rosete on a number of projects-ranging from video production, design work, and even in creating short films and sketch comedy. Jason is a jack of all trades, and one of the hardest working partners I've ever had the pleasure of working with. He is incredibly adaptable with a passion for learning new trades and software, and he works harder and more efficiently than most anyone I've worked with. He is one of the most talented individuals I've ever known-and has an undisputed work ethic.
Experience
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Triple Aught Design
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Experience Lead
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Nov 2021 - Present
Essential Job Functions: -Communicate emerging customer feedback trends to the appropriate internal parties in the interest of reacting and getting ahead of new and troublesome issues-Responsible for administering, delegating and auditing level two CX processes such as:Gift Certificate (store credit) billingReturn Authorization approvalHigh-Value hard goods lottery/drawingFraud prevention via daily order auditing process-Responsibly handle sensitive login credentials for resolving escalated order, billing, and returns issues.-Provide primary, and escalated phone and email support to the CX team for customer inquiries most commonly in the areas of:Product knowledgeOrder placement, changes, and inquiriesCataloging customer feedbackEvaluating warranty and repair claims-Remain calm in escalated customer interactions. Understand the issue at hand is not always on the surface of the conversation-Communicate product launch, restock, and pre-order shipment information to the CX team
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Customer Support Specialist
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Mar 2017 - Nov 2021
Educate customers of technical aspects of clothing, backpacks, knives and tools via email and telephone.Contribute to building current company policies & processes.Process incoming returns & exchanges as well as correct fulfillment errors.Document & evaluate warranty claims.Report any trending issues to quickly be addressed.Contribute digital media content to be used for website
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Chrome Industries
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United States
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Manufacturing
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1 - 100 Employee
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Assistant Manager
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2011 - Jan 2017
Managed staff to execute daily Retail operations.Performed monthly recap of store sales and conversion.Created yearly inventory procedures.Developed strategies to grow HUB sales.Plan and market events; coordinate with sponsors and vendors.Increase sales through effective merchandising and troubleshooting of loss areas.Provided Photo and Video content to be used on Website and Social Media accounts Managed staff to execute daily Retail operations.Performed monthly recap of store sales and conversion.Created yearly inventory procedures.Developed strategies to grow HUB sales.Plan and market events; coordinate with sponsors and vendors.Increase sales through effective merchandising and troubleshooting of loss areas.Provided Photo and Video content to be used on Website and Social Media accounts
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Producer/photo/video
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Jan 2009 - Aug 2016
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Writer/Producer
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Jan 2010 - Jan 2012
Wrote and Produced comedy sketches for Streaming Services such as Youtube and Vimeo.Voice acting and on camera Talent Wrote and Produced comedy sketches for Streaming Services such as Youtube and Vimeo.Voice acting and on camera Talent
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Stills Photographer
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2010 - 2010
Stills Photographer documenting for continuity and the Behind the Scenes filming process of TV show Hacienda Heights. Stills Photographer documenting for continuity and the Behind the Scenes filming process of TV show Hacienda Heights.
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Education
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2007 - 2010
San Francisco State University
Bachelor of Arts (B.A.), Photojournalism -
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Cypress College
Associate's degree, journalism
Community
