Experience

boxxe

• Service Management Lead

  • Sep 2020 - Present

  Responsible for leading a world class Service Management team for all of our customers, across all sectors and industries, and supporting ambitious growth strategies with scalable solutions that ensure highest quality services and full customer satisfaction while delivering customer business outcomes.



SBL

• Service Management Lead

  • 2020 - Aug 2020

• Project Manager

  • 2019 - 2020 1 year , York, United Kingdom , Managing numerous projects and services across multiple customers, and supporting finance and sales functions, mainly oriented around the public sector.



CACI Information Intelligence Group

• Consultant

  • 2019 - 2019less than a year

  (we got acquired, then I left)



MooD International

• Consultant

  • 2012 - 20197 years

  Primarily worked with large multi-national organisations on improving the operational efficiency of projects and services, ensuring that- business processes maximise quality and timeliness of projects- senior management has visibility, transparency and accuracy on forecasted project closures, and revenue streams- key metrics like cashflow, resource usage and customer satisfaction are measured, managed, and improvedThe final large project was focussed on project delivery… Primarily worked with large multi-national organisations on improving the operational efficiency of projects and services, ensuring that- business processes maximise quality and timeliness of projects- senior management has visibility, transparency and accuracy on forecasted project closures, and revenue streams- key metrics like cashflow, resource usage and customer satisfaction are measured, managed, and improvedThe final large project was focussed on project delivery improvements and won the 2018 UK Digital Technology Leaders Awards' Small To Medium Digital Project Of The Year (and was shortlisted for Project Team Of The Year) and its predecessor was shortlisted for the 2017 UK IT Industry Awards' IT Project Team Of The Year.Additionally acted as Commercial Lead for the software roadmap team, the Customer Account Manager for numerous international organisations and both solution architect and data analyst for large scale customer solutions. Show more Show less



The Yorker Ltd

• Marketing and Advertising Director

  • 2011 - 20121 year

  Responsible for making all business-related decisions on behalf of the Board of Directors, representing the business team on the Board of Directors and having strategic control over all aspects of marketing and advertising at The Yorker Ltd.



University of York Students' Union (YUSU)

• Trustee

  • 2009 - 20101 year