Experience

East Yorkshire

• United Kingdom
• Artists and Writers
• 1 - 100 Employee

• Accident & Incident Supervisor

  • Jan 2023 - Present

  Responsible for root cause analysis of all vehicle accidents and passenger incidents within the company, Planning and forming plans to reduce the volume of accidents and incidents.Reporting to Senior Management on pattens and trends of the accidents and incidents.Work with employees to reduce they accident and incident numbers.

• Service Delivery Controller

  • Jun 2021 - Jan 2023

  Controlling staff and vehicles in order to deliver the company’s core objective, The provision of safe, efficient, reliable public transportation services. . Ensure that driver colleagues comply with all legislative requirements including Health and Safety and employment law, in addition to those specifically aimed at PCV Drivers.. Ensure that Drivers operate according to registered routes and timetables, as required by the company’s commitment to the Traffic Commissioners.. To liaise with Engineering staff and vehicle detailers in relation to ensuring that defects and dreakdowns are dealt with in a timely manner in order to minimize disruption to the company’s services.. Manage any emergency or incident that may occur, Ensuring relevant follow-up procedures are actioned.. To manage services efficiency, improve punctuality and overall performance aligned with company objectives, ensure prompt and accurate completion of any reports which may be requested by the line manager.. Promote and improve engagement and communication between staff of all levels Show less

• Supervisor / Leading Driver

  • Feb 2013 - Jan 2023

  Controlling staff and vehicles in order to deliver the company’s core objective, The provision of safe, efficient, reliable public transportation services.. Ensure that driver colleagues comply with all legislative requirements including Health and Safety and employment law, in addition to those specifically aimed at PCV Drivers.. Ensure that Drivers operate according to registered routes and timetables, as required by the company’s commitment to the Traffic Commissioners.. To detail staff and vehicles and ensure the welfare of all staff and deal with any issues affecting welfare.. Ensure that the site complies with all Health and Safety requirements, and all colleagues act in a safe and responsible manner at all times. Show less



Clearanswer Call Centres

• Telecommunications
• 1 - 100 Employee

• Team Supervisor

  • Jun 2010 - Jan 2013

  Started at clear answer has a telesales agent taking inbound calls for a leading Phone and Broadband Client. Within a short time I was promoted to team leader then campaign manager, which involved administration for up to 150 agents also coaching , and developing agents to meet targets given, also conduction QA for agents and helping with recruitment, instructing new agents on the product. Dealing with complaints and disciplinaries. Started at clear answer has a telesales agent taking inbound calls for a leading Phone and Broadband Client. Within a short time I was promoted to team leader then campaign manager, which involved administration for up to 150 agents also coaching , and developing agents to meet targets given, also conduction QA for agents and helping with recruitment, instructing new agents on the product. Dealing with complaints and disciplinaries.



HM Forces

• Armed Forces
• 700 & Above Employee

• Solider

  • Jan 2001 - Jun 2009

  HM Forces Army, Joined the Army as an Infantry Combat Soldier immediately from leaving full time education. Eventually employed within the organization as a radio Communications Expert. Promoted to Corporal and became responsible for multi Million pounds worth of electronic equipment, as well as the training and welfare of fellow specialist team members. Basic mechanic skills as needed to act on my own accord at times HM Forces Army, Joined the Army as an Infantry Combat Soldier immediately from leaving full time education. Eventually employed within the organization as a radio Communications Expert. Promoted to Corporal and became responsible for multi Million pounds worth of electronic equipment, as well as the training and welfare of fellow specialist team members. Basic mechanic skills as needed to act on my own accord at times