Sales Manager

• Apr 2022 - Present

Senior Mortgage Consultant

• May 2020 - Mar 2022

Area Sales Manager

• Sep 2019 - May 2020

☛ Systems used : Dealer Center, Dealer Track, Auto Count ☛ Key Stakeholders: Regional Manager, Finance Manager, General Manager, Sales Manager, Owner Western Funding is an indirect subprime auto finance company specializing in financing loans for Independent and Franchise dealerships ♦ Oversee 55 + dealer base throughout the Colorado market ♦ Recognized as the top dealer enrollment producer in the nation for Q4 2019 & Q1 2020 ♦ Responsible for cultivating and growing the Colorado sub-prime independent dealer market through networking, prospecting, and referrals, resulting in an dealer base increase from 2 dealers to 58 within six months. ♦ Provide consultative services and strategic partnerships with dealer principals and managers related to all funding products, assist with client applications, enrollment & onboarding, provide training as needed in order to help maximize their profit, enable growth, and enhance business development ♦ Develop and manage client relationships, document strategic business needs and act as client liaison to work with internal credit and dealer relationship teams to identify a successful path forward and fund deals as efficiently and accurately as possible Show less

Portfolio Revenue Manager

• Jan 2017 - Sep 2019

☛ Systems used: Tableau, STR, TravelClick, Salesforce, Opera, Holidex, Concerto☛ Key Stakeholders: GM, DOSM, AGM, ADOSM, Senior PRM, Asset Managers, Owners♦ Based at the IHG regional corporate office in Bangkok, Thailand and reporting to the Director of Revenue Management Southeast Asia & Korea. Additional experience working remotely.♦ Revenue Management for multiple properties within IHG managed estate. To date, revenue manage of nine hotels, across four major markets. ♦ Consult with key managerial groups stakeholders (i.e. Commercial Leaders, Owners, Asset Managers, General Managers, Hotel Revenue Managers, etc.) to identify hotel issues/concerns in regard to commercial growth plans.♦ Responsible for maximizing overall hotel revenue and profit through development and implementation of effective inventory and pricing strategies and tactical steps based on future demand forecasts, current trends, and historical data in order to achieve financial and operational goals. ♦ Optimize revenues and determine the most profitable mix of business across all hotel revenue streams and manage distribution strategies on all channels using strategic planning skills to achieve long-term goals and drive market share. Show less

Project and Implementation Manager - Southeast Asia & Korea

• Jun 2016 - Dec 2016

☛ Systems Used: Tableau, STR, TravelClick, ForwardKeys☛ Key Stakeholders: VP Sales & Marketing (SEA & Korea), Director of Commercial (SEA & Korea)♦ Provided support and drove analyses and tools for maximizing revenue opportunities in the region across all market segments. ♦ Supported leadership in the identification of opportunities and business analyses to support and drive results between region and hotel performance. ♦ Provided support to commercial leadership team responsible for continuous improvement of data analysis and tools fundamental for revenue analytics and support a proactive culture of finding revenue opportunities through forward-looking reports, forecasts, and presentations to senior leadership groups. Show less

Advisory Board Member, HSMAI Thailand

• Jan 2016 - Mar 2019

Hospitality Sales and Marketing Association International | www.facebook.com/hsmaithailand♦ Decision making and advisory volunteer position. ♦ Responsible for membership marketing/recruitment/renewal and management of social media.♦ Assist with arranging and organizing networking and educational events.

Co-ordinator, Revenue Advisory Board, Asia Pacific

• Jan 2016 - Apr 2017

Hospitality Sales and Marketing Association International | www.hsmaiasia.org♦ The HSMAI Revenue Management Advisory Board is advancing the revenue management discipline by providing leading education, a best practices exchange, thought leadership and networking for revenue management professionals, other sales and marketing professionals, and senior management in the hospitality industry.♦ Organize and facilitate regional HSMAI Asia Pacific revenue management conferences.

Executive Committee, Treasurer

• Nov 2016 - Mar 2018

Skal Bangkok | www.facebook.com/skalinternationalbangkok♦ Skål is a professional organization of tourism leaders, young professionals, and students around the world, promoting global tourism and friendship. It is the only international group uniting all branches of the travel and tourism industry. Its members, the industry's managers, and executives meet at local, national, regional and international levels to discuss and pursue topics of common interest.♦ Decision making and advisory volunteer position. ♦ Responsible for club finances, along with event organization and marketing.♦ Organize and facilitate monthly networking and educational events. Show less

Executive Committee, Director of Young Skal

• Sep 2015 - Nov 2016

Skal Bangkok | www.facebook.com/youngskalthailand

Hotel Manager

• Jan 2013 - Aug 2013

☛ Systems Used: Opera, Holidex Plus ☛ Key Stakeholders: General Manager, Director of Finance, Owner ♦ Entrusted with the responsibility of autonomously managing, part-time, the overnight operations of a 101 key Holiday Inn Apex Resort. ♦ Audited front office accounting records for accuracy and, on a daily basis, summarized and generated reports for the hotel's financial records. Required strong math and Excel skills. ♦ Reconciled room revenue and all other revenue generating outlets on a nightly basis. Show less

Hotel Manager

• Nov 2010 - Aug 2013

☛ AAA Four Diamond and 20th ranked World’s Best Family Resort (Travel + Leisure 2010) ☛ Systems Used: PAR Springer-Miller, HotSOS ☛ Key Stakeholders: General Manager, Director of Finance, Director of Revenue ♦ Entrusted with access to secure and sensitive company information and systems, in order to generate and audit reports using statistical data for a 292 key luxury ski resort. ♦ Tracked room revenues, occupancy percentages, and other front office statistics. Reconciled cashier reports from revenue generating outlets and transmitted credit card transactions. Prepared detailed reports, noting discrepancies and out-of-balance accounts. Acted as an internal auditor to ensure hotel staff correctly reported revenue and non-revenue transactions. ♦ Promoted from Front Desk Supervisor to Night Manager, by exhibiting consistent ethical behavior and an ability to make timely and accurate decisions that protected company assets, employees, and its standards of service excellence. ♦ Managed staff by leading, training, mentoring, evaluating, and providing corrective feedback as needed. Show less

National Sales Consultant

• May 2010 - Nov 2010

♦ Generated demand by persuasively presenting benefits of an extensive and complex list of products and services which fit the customer’s expressed and unexpressed needs. ♦ Maintained a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). ♦ Attained a 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies Show less

Volunteer Teacher

• Nov 2009 - Feb 2010

☛ CNN and UNESCO recognized non-profit charitable organization, founded on a need to develop education opportunities in Southeast Asia ♦ Teaching taught me the most: to work with people where they are, figure out their needs and show up prepared to add value to their lives. It takes passion and guts to run a classroom, imagination and humor to keep folks checked in, and empathy and patience to provide useful feedback. ♦ Motivated by values and a sense of purpose to help enable the people around me to achieve more and better their lives. Volunteered to support young people, who are less fortunate, overcome barriers and improve a key skill that could lead them to a better future. ♦ Instructed three English classes per day. Exhibited creativity and resilience, by taking initiative in developing lesson plans in an unstructured and limited resource environment, to achieve goals mutually set by myself and my superiors. ♦ Participated in an intensive volunteer and cross-cultural training program with emphasis on Thai language and culture. Show less

Guest Services

• Jul 2007 - Jul 2009

☛ AAA Five Diamond and Mobil Five Star Resort ☛ Systems Used: Opera (PMS) ♦ Audited departmental charges and staff gratuities, requiring strong math and excel skills. ♦ Generated additional revenue by analyzing operational procedures and identifying errors in recording of hotel charges. ♦ Exhibited strong work ethic, while gaining well rounded skill set and hotel experience, by proactively volunteering to help perform multiple job functions such as loss prevention, concierge, bellman, and banquets server. Show less

Sales Manager

• Aug 2006 - Oct 2008

♦ Tracked sales and created sales strategies for a multi million-dollar luxury art gallery. Submitted pricing requests and analyzed sales data. ♦ Developed relationships with various professionals and high net worth clients to exchange feedback on product/service issues, identify/solve problems, assess needs, and achieve business results. ♦ Rendered all daily operations including sales, presentation, inventory, and accounting. ♦ Implemented marketing strategies and coordinated promotional events. Show less

Mortgage Banker

• Apr 2005 - Aug 2006

♦ Recognized as “Top Senior Mortgage Banker for 2005" for sales, service and relationship building excellence. ♦ Positioned customers into a variety of highly-customized mortgage products requiring strong computer, analytical, math, communication, and finance skills. ♦ Developed trusting rapport with customers seeking real estate financing in order to better understand their goals and financial needs, resulting in being recognized as a sales leader both locally and nationally. ♦ Exceeded 200 cold and follow-up calls weekly, earning recognition as one of the top 5 mortgage bankers (out of 60 branches) in the region. ♦ Managed an ongoing sales pipeline over $1,500,000 in loan volume. Closed 8-12 units per month. Show less

Regional Sales Manager

• May 2002 - Apr 2005

♦ Hired, trained, and led a top performing sales team of ten, by creating buy-in, into changing an apathetic work culture to one that is both results driven and fulfilling. ♦ Achieved goal of culture change by valuing inclusion and engaging with team in developing service and professional standards, transparent rules of accountability, and empowering each person to create a self-directed work environment. ♦ Audited inventory and financial reports monthly, requiring strong analytical thinking, math, and Excel skills. ♦ Developed market expansion strategy, based on competitive analysis, involving regional and local markets. Implemented strategy over a period of six months, resulting in increased revenue of 84%. Show less