Experience

MemberCentral

• United States
• Information Technology & Services
• 1 - 100 Employee

• Implementation Consultant

  • Nov 2022 - Present

• Associate Implementation Consultant

  • Feb 2021 - Dec 2022



Atlas Technica

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Support Engineer

  • Dec 2019 - Jul 2020

  Dedicated onsite support engineer for hedge fund in NYC Full responsibility over entire user-base and end-user support for 30+ users Deployment of Microsoft InTune MDM solution and Microsoft Azure MFA to all users Close relationship with vendors and 3rd party contacts. Facilitated and ensured smooth WFM transition allowing all 30+ users to continue working with minimal downtime. Dedicated onsite support engineer for hedge fund in NYC Full responsibility over entire user-base and end-user support for 30+ users Deployment of Microsoft InTune MDM solution and Microsoft Azure MFA to all users Close relationship with vendors and 3rd party contacts. Facilitated and ensured smooth WFM transition allowing all 30+ users to continue working with minimal downtime.



Dataprise

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Network Consultant

  • Sep 2015 - Nov 2019

  Onsite consulting for a wide array of clients in the Greater NY area On-going onsite services including: Full-scale IT consulting End-user support Project management Server/environment maintenance and upkeep. Juggling responsibilities and tasks between many clients at once Facilitating client environment improvements, leveraging strong trust fostered between myself and point of contact. Examples include: Deployed a full Meraki wireless solution, replacing existing aging Cisco Airnonet. Project included setup and configuration of Cisco Meraki wireless access points, reconfiguring Switch and Firewall with VLAN configurations to allow segregated corporate and guest subnets. Migrated client from Shoretel Sky to Ring Central, offering client more control over environment, more modern phone equipment and cheaper costs. Full Firewall/Switch upgrade, replacing out of warranty Cisco ASA firewall and 3COM switches with modern Cisco Meraki equivalents. Helped establish working business relationship with client and Dell – allowing the purchase and configuration of a new modern fleet of laptops. Also assisted with revamping their onboarding process, allowing for more streamlined user experience. Experience managing several long-term projects Deployment of Windows 10 to 85+ workstations across three remote sites with minimal downtime. This included planning, testing, management and follow-up support. Okta SSO deployment project, requiring working with several third-party vendors to ensure service is compatible and to limit downtime. Short-notice office move project. Coordinating resources and communication to facilitate a client moving to a new location which included purchase and configuration of new firewall, switch, and wireless access point.



EarthLink

• United States
• Telecommunications
• 700 & Above Employee

• ITS Support Tier II

  • Mar 2014 - Jul 2015

  Tier II support for a wide range of managed services including:VMware environmentsManaging resources on servers.Creating and managing snapshots.Entry-level knowledge over vShield Edge Gateway Server patching and maintenance (Manual Windows, BigFix)DNS hosting and managementManaging various types of records including Forward, Reverse, PTR, MX, etcAfter-hours NOC monitoringTasked with after-hours overnight NOC monitoring over full VMware environment including; server up/down, disk space, memory, etc. Responsible for providing access to Datacenter for clients

• Level IV Technical Analyst

  • Jan 2009 - Feb 2014

  Primary escalation point for a team of helpdesk engineers.Required to be knowledgeable and aware of process and procedures for well over 100+ clients spanning many facets of business.Responsible with keeping track of call-times, SLAs, and ensuring call-center policies were being followed.Granted role of “white glove” engineer, responsible for diffusing challenging client interactions.Interviewed potential candidates, including posing hypothetical questions to gauge skill level from both technical and customer service perspective. Handled initial onboarding and training for new hires, including:Long-term and also abbreviated training programs designed to assist and prepare new analysts in the usage of call-center tools, common internal procedures, and troubleshooting skills. Developing training documentation and knowledgebase articles for ongoing training.Recruited as part of a “fixer” team designed for fellow engineers to approach to with feedback, ideas and complaints.Worked with a team of other high-level engineers to brainstorm ways to better the call-center and presented ideas to management. Responsible for administrating and managing a large-scale virtualized Citrix farm with over 150 load-balanced servers.Duties include managing Citrix farm via Citrix Delivery Service Console running off XenApp6.0, creation and management of Active Directory users, SQL database management which includes; copying, merging, and removing databases between instances using third-party application (Idera Database Mover), and setting up SQL permissions. Troubleshooting servers in regard to high memory/cpu usage, low disk space and faulty Citrix IMA and WMI services.Excelled in a fast-paced environment that required vast adaptable troubleshooting skills.