Experience

InVeris Training Solutions

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Account Manager - Live Fire & Virtual

  • Jun 2021 - Present

  Job Designation The Account Manager LE Virtual plans, organizes, and manages all activities necessary to ensure the successful completion of assigned contracts within established objectives. Oversees contract lifecycle and ensures results meet requirements regarding quality, reliability, scheduling and cost projection. Partners with all internal functions responsible for production, delivery and support of contract(s) assigned. Works closely with customers to ensure satisfaction and promotes positive customer relationship with InVeris Training Solutions. May need to work nights and weekends, variable schedule(s), and additional hours as necessary Job Core Responsibilities • Be accountable for the successful planning, execution, and control of contracts as assigned – to meet business goals and objectives• Establish the Sales Order and production/delivery plan for each contract• Execute and control the production/delivery plan to ensure that cost, schedule, and quality requirements are achieved• Facilitate communication and coordination throughout InVeris to ensure customer requirements are satisfied and delivered• Own the overall customer engagement, establish and maintain a positive relationship through excellent service and communication – inclusive of activities associated with contract formation/modification and scope change management• Lead the production/delivery teamOther Job Responsibilities• Act as capture/proposal manager as required, to respond to formal and informal requests for quotation of catalog products• Work closely with other internal marketing and external sales teams to pursue new opportunities emerging from existing contracts Show less

• Customer Account Specialist

  • Apr 2020 - Jun 2021

  Provide technical support for customers, field representatives, and internal personnel. Provide quotes for services, enter sales orders, and assist in coordination of the service contract work. Work with engineering in the improvement of the product line utilizing the data and statistics gathered from field use and in house testing.



Meggitt Training Systems, Inc.

• Suwanee, GA

• Project Planner

  • Mar 2018 - Apr 2020

  Field calls and emails from customers and provide them with options for their equipment needs. Create sales quotes for services and materials to meet the demands of the customers. Process signed quotes, coordinate with the contracts department, create sales orders, and ensure materials are scheduled in accordance to local and international laws and within the customer’s scope of service. Manage service visits and provide technical support for the customer and Meggitt field technicians. Collaborate with multiple departments to provide the most time effective delivery of materials and parts. Travel to customer locations to uphold customer relations, site assessments, and repair equipment when needed. Collaborate with engineering on the development of new products and the improvement of existing products. Coordinate with customer support, support engineers and the customer support manager to improve the repair process and maintain training to customers and field technicians. Create work instructions and processes for customers and Meggitt personnel. Show less



Parker Meggitt

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Electrical / Mechanical Repair Technician

  • May 2014 - Mar 2018

  Take customer calls and find solutions to their problems. Ensure that the Support Technicians work is being completed efficiently and that the utmost assurance of quality is visible. Coordinate with Customer Support Administration to assure timely shipment of repaired products. Provide requested reports with regards to product turn around rate, products in service, etc. Coordinate with Customer Support Training, Support Engineer and the Customer Support Manager to improve the repair process and maintain training to customer and field technicians. Provide repair estimates to customers for non-warranty items. Repair electrical and mechanical components and assure that they are functional before releasing them for return to the customer. Provide technical support in the field and on the phone to customers and MEGGITT, Inc. personnel. Travel to domestic and abroad customer locations for troubleshooting, repair, and training for Meggitt products. Create work instructions and processes for customers and Meggitt personnel. Show less



Flight Display Systems

• United States
• Airlines/Aviation
• 1 - 100 Employee

• Technical Support and CPU/RMA Technician

  • Jan 2013 - May 2014

  Provide technical assistance via telephone, email, and in the field. Troubleshoot, evaluate repair, and certify various types of electronic equipment including: Moving Map CPU, LCD monitor, touchscreen LCD monitors, DVR, audio/video cross-point switches, DVD & Blu-Ray player, cameras, IPOD & IPAD docking/charging stations, cabin management system controls, and custom designed units. Issue, maintain and close RMAs and expense parts using SysPro ERP application. Provide technical assistance via telephone, email, and in the field. Troubleshoot, evaluate repair, and certify various types of electronic equipment including: Moving Map CPU, LCD monitor, touchscreen LCD monitors, DVR, audio/video cross-point switches, DVD & Blu-Ray player, cameras, IPOD & IPAD docking/charging stations, cabin management system controls, and custom designed units. Issue, maintain and close RMAs and expense parts using SysPro ERP application.



Radio Engineering Industries

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Lead Electronics Technician and Technical Support Representative

  • Sep 2007 - Nov 2012

  Testing, evaluating, repairing and performing quality assurance of mobile surveillance and mobile audio/video entertainment systems. Using various testing equipment to isolate and repair/replace defective components on printed circuit boards. Train and supervise staff in company policies, procedures, and safety guidelines. Liason for the technicians to the customers for repair estimates and to upper management. Provide technical assistance via telephone and email. Testing, evaluating, repairing and performing quality assurance of mobile surveillance and mobile audio/video entertainment systems. Using various testing equipment to isolate and repair/replace defective components on printed circuit boards. Train and supervise staff in company policies, procedures, and safety guidelines. Liason for the technicians to the customers for repair estimates and to upper management. Provide technical assistance via telephone and email.



Swim Systems Inc.

• Lead Pool Automation and Equipment Repair Technician

  • Mar 2001 - Apr 2007

  Responsible for the installation, repair and maintenance of pool automation equipment and auxiliary control devices. Use a broad range of troubleshooting skills to isolate and repair various electrical/electronic pool equipment. Trained and supervised staff in diagnostic techniques and the repair of equipment in the pool industry. Acted as company representative on the phone and in the field. Responsible for the installation, repair and maintenance of pool automation equipment and auxiliary control devices. Use a broad range of troubleshooting skills to isolate and repair various electrical/electronic pool equipment. Trained and supervised staff in diagnostic techniques and the repair of equipment in the pool industry. Acted as company representative on the phone and in the field.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Aviation Boatswain Mate Handler

  • Jul 1993 - Mar 1995

  Honorable Discharge. Honorable Discharge.