Experience

Hutchison Technologies

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Workshop/Rack Technician

  • Oct 2015 - Present

  Fabrication, wiring, dressing, testing and construction of audio and AV racks and rack components. Fabrication, wiring, dressing, testing and construction of audio and AV racks and rack components.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Communication and Engagement Executive

  • Mar 2015 - Jul 2015

  Providing engaging media to the Customer Engagement Centre, delivering a positive and informative message through various mediums, such as email, LCD slides, posters, short videos. Creatively shooting and editing photos and videos. Proficiency in Adobe CS6 creative suite - particularly Photoshop, Premier Pro, After Effects as well as other 3D software. Communicating a simple, honest and human message to the CEC.

• Real Time Analyst

  • Sep 2013 - Mar 2015

  Monitoring Service Levels and incoming contact volumes in real timeManaging colleague adherence and addressing issues appropriatelyAnalysing and interpreting data, compiling reports for use to deliver Service Level targetsDealing with queries and ad hoc issues

• Customer Service Manager

  • Jul 2009 - Sep 2013

  Handling and processing sensitive information.Communicating with appropriate literary and verbal communication skillsto both customers and colleagues within a team environment.Adapting quickly from skill set to skill set to adhere to workload.Using knowledge of accident and health protocol to make quick decisions when talking to customers.Processing and presenting daily collated data to peers and management.



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Postman

  • Jul 2003 - Aug 2004

  Sorting, handling, and delivery of mailDealing with customersWorking to a set time and routeHandling and delivery of sensitive itemsWorking unsociable hours Sorting, handling, and delivery of mailDealing with customersWorking to a set time and routeHandling and delivery of sensitive itemsWorking unsociable hours