IT Manager

• Feb 2022 - Present

IT Systems Manager

• Nov 2019 - Feb 2022

Systems Administrator

• Aug 2017 - Nov 2019

Systems Technician

• Jun 2016 - Jul 2017

• Install and support Oracle applications and Internet browser software • Support and maintain PC systems and peripherals on manufacturing floor • Responsible for maintenance and support of both the network infrastructure and end user IT systems and applications, throughout 3 business entities • Assist team members and provide support and solutions to customer queries to meet company objectives • Knowledge of McAfee products, Antivirus and Antimalware software products • Experience in all Windows, MS Office/365, Outlook Exchange, PC Backups, Windows Server 2003/2008/2012 • Working knowledge of installing, operating, maintaining and supporting various local/networked devices Show less

PC Technician

• Jan 2015 - Dec 2016

▪ Implements Data backups onto servers ▪ Troubleshoots and Conducts hardware diagnostics on both Mac and Windows machines ▪ Manages hardware replacements on various laptop/desktop models ▪ Executes virus & malware removals on Windows and Mac PCs ▪ Implements Data backups onto servers ▪ Troubleshoots and Conducts hardware diagnostics on both Mac and Windows machines ▪ Manages hardware replacements on various laptop/desktop models ▪ Executes virus & malware removals on Windows and Mac PCs

Lab Technician Intern

• Nov 2011 - Jul 2012

MIS Intern- PC OPS Lab Technician ▪ Manipulated Remedy Atlas System to process helpdesk incident tickets ▪ Worked extensively with Dell laptops and Dell Desktops- testing, troubleshooting, repairing and redeployment ▪ Tested and diagnosed failures with PCs, and liaised with vendor to repair ▪ Triaged and determined disposition of recovered PC (disposal or redeploy) ▪ Assigned tokens to users via RSA Token Authentication Software ▪ Configured PCs for use within NCR's enterprise infrastructure ▪ Complied with documented Service Level Agreement targets Show less