Experience

FitzGerald Financial Group - Division of TowneBank Mortgage

• United States
• Financial Services
• 1 - 100 Employee

• Operations Administrator

  • Jan 2019 - Present

• Mortgage Operations / Compliance

  • Oct 2016 - Present

  Rockville, Maryland Communicating compliance-related issues to management and employees across all divisions of the organization. Supporting staff on a day to day basis by conducting research, responding to inquiries, and assisting with the development of or revisions to policies and procedures. Training loan officers and processors on mortgage compliance Troubleshoot compliance related issues on a variety of loan types to ensure loans that are started are then funded, sold, and bought by… Show more Communicating compliance-related issues to management and employees across all divisions of the organization. Supporting staff on a day to day basis by conducting research, responding to inquiries, and assisting with the development of or revisions to policies and procedures. Training loan officers and processors on mortgage compliance Troubleshoot compliance related issues on a variety of loan types to ensure loans that are started are then funded, sold, and bought by investors without error. Effectively managing a pipeline of loans to ensure effective workflow (closing timeliness, cancellation process, Completion of all Milestones) Prepare final documentation and mortgage-closing packages for conventional, government and home-equity loans. Review loan files and title commitments to ensure loans are ready to close. Competently manage and close all assigned loans, enabling fast closings that are free from errors and issues.



Jared the Galleria of Jewelry

• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Assistant General Manager

  • Nov 2011 - Oct 2016

  Columbia, Maryland Contributes to an environment of total customer satisfaction by making the guests needs the first priority Project a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. In conjunction with the General Manager leads the staff through training and development programs. Responsible for the overall sales and gross profit of the store repair department



Target

• United States
• Retail
• 700 & Above Employee

• Executive Team Leader

  • Jan 2011 - Nov 2011

  Pikesville, Maryland • Responsible for the efficient unloading, stocking, and back stocking of 5 General Merchandise trailers per week as well as 3 Grocery trailers • Manage and provide work direction and prioritization to achieve results in a fast paced environment • Manage payroll and expense control for a team of over 60 individuals • Utilize tools and reports to set and monitor goals for a variety of tasks • Assess and develop the next generation of business leaders using… Show more • Responsible for the efficient unloading, stocking, and back stocking of 5 General Merchandise trailers per week as well as 3 Grocery trailers • Manage and provide work direction and prioritization to achieve results in a fast paced environment • Manage payroll and expense control for a team of over 60 individuals • Utilize tools and reports to set and monitor goals for a variety of tasks • Assess and develop the next generation of business leaders using impactful talent management tools Show less



The Nature's Bounty Co.

• United States
• Manufacturing
• 700 & Above Employee

• Store Manager

  • Apr 2010 - Dec 2010

  Bethesda, Maryland • Achieved goals in Key Performance Indicators such as Average Sale, UPT, Multiple Vitamins, and Total Sales • Recruited, Trained, and held staff accountable for all store goals and company policies • Selected to be 1st Manager of New Concept Store in Bethesda MD • Gained experience in Multi-Store Supervision while managing multiple locations at once



Zale Jewelers

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • 2006 - 2010

  Gettysburg Pennsylvania • Responsible for managing all sales, operations, and administrative functions on a daily basis. • Provide training and mentoring to store staff as well as staff at other locations • Collaborate with superiors regarding sales, marketing, and business trends to ensure objectives are met • Provide excellent customer service and build rapport to maintain customer relationships • Responsible for creating & maintaining staff scheduling and offsite meetings as necessary



Reeds Jewelers

• Assistant Manager

  • 2004 - 2007

  Hanover Maryland • Complete profit/loss responsibilities for store repair department • Reviewed and analyzed invoices and enacted best practices to maximize profit • Managed relationships with customers through variety of direct and indirect networking • Consistently achieved personal quotas in a variety of business objectives • Responsible for creating & maintaining all schedules for staff