Director Of Technology

• Aug 2018 - Present

Director Of Technology

• Aug 2018 - Present

Director Of Technology

• Aug 2018 - Present

Network Support II

• Oct 2012 - Aug 2018

Provide server and client network support for employees at remote job site locations around the U.S. within a Remote Desktop Services environment. Manage Active Directory user accounts and security groups. Deploy and maintain mobile devices (tablets, cell phones, and mobile broadband cards). Troubleshoot hardware and software issues. Manage data backup systems at five office locations. Provide server and client network support for employees at remote job site locations around the U.S. within a Remote Desktop Services environment. Manage Active Directory user accounts and security groups. Deploy and maintain mobile devices (tablets, cell phones, and mobile broadband cards). Troubleshoot hardware and software issues. Manage data backup systems at five office locations.

Programmer/Analyst III

• Jul 2008 - Aug 2012

Administered Windows and Linux server support and systems maintenance for the Southwest Collection Library. Supervised full-time IT Help Desk staff and Student Assistant employees. Coordinated the Digitization Lab, oversaw scheduling and resource management for digitization projects, and maintained a DSpace online collections digital repository. Managed Active Directory and Group Policy. Designed and created test environments for new software. Monitored backup systems for servers and Dell MD3000i storage. Planned and implemented departmental IT budget. Show less

Systems Engineer

• Dec 2007 - Jul 2008

Administered network support for various clients in southern Mississippi. Collected workstation assessment data and authored reports detailing suggestions for upgrade paths. Assisted with a county-wide project involving Active Directory installation and migration from externally-hosted POP3 email accounts to internal Exchange Server email. Monitored off-site backup systems. Administered network support for various clients in southern Mississippi. Collected workstation assessment data and authored reports detailing suggestions for upgrade paths. Assisted with a county-wide project involving Active Directory installation and migration from externally-hosted POP3 email accounts to internal Exchange Server email. Monitored off-site backup systems.

Network Support Associate

• 2005 - 2007

Provided 1st and 2nd level IT support for in-house and remote employees. Configured, maintained and repaired desktop and laptop computers for end-users. Managed user accounts in Active Directory. Installed and updated applications on local computers, servers and Citrix Presentation Server. Monitored backup systems and facilitated data recovery. Managed internal phone and voicemail accounts. Published and maintained documents on corporate intranet. Provided 1st and 2nd level IT support for in-house and remote employees. Configured, maintained and repaired desktop and laptop computers for end-users. Managed user accounts in Active Directory. Installed and updated applications on local computers, servers and Citrix Presentation Server. Monitored backup systems and facilitated data recovery. Managed internal phone and voicemail accounts. Published and maintained documents on corporate intranet.